Unvault Reviews 

193
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its transparent and honest process, making them feel secure throughout the transaction. Many people highlight the ease and speed of the entire selling experience, from initial valuation to receiving payment. Reviewers frequently mention receiving fair valuations and excellent payouts, often exceeding their expectations compared to other options. The company's professional service and helpful staff are consistently praised, with many appreciating the detailed video evaluations. Customers also appreciate the clear communication and the overall trustworthy nature of the business, making them feel confident in their decision to sell.

What people talk about most

Product

People report positive experiences with the product, finding it an easy and friction-free way to sell... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, fairness, and... See more

User experience

Customers had positive experiences with the user experience, describing the process as smooth, clear, and... See more

Value for money

Customers consistently note positive experiences with value for money, often receiving better offers than... See more

Payment

Users describe positive interactions with payment, frequently highlighting the ease and speed of the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across Unvault through a mom's group and I quickly learned that I've finally found the perfect solution to my family heirloom. I had been contemplating what to do with a bunch of jewelries I h... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how easy, professional and empathetic everyone in unvault is. Amazing experience working with them. Their website is easy to use and love the dashboard to track my jewelry. I will rec... See more

Rated 5 out of 5 stars

Everything was perfect. The transaction was quick,easy,and the way every transaction should go. Customer service was great,they kept in contact and I will definitely use again and recommend unvault to... See more

Rated 5 out of 5 stars

I was hesitant to use this method and send my jewelry in the mail but unvault was so fair and honest and I appreciated how easy the process was! I’ve used them twice and will definitely go to them aga... See more


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.9

Excellent

TrustScore 5 out of 5

193 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(193)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a fair price

I have a sterling silver Amethyst ring with a center sleeping beauty turquoise stone with 4 diamond chips. I’ve seen it online for $145. They want to give me $19.00.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Very fast and informative!

They got back to me very fast and kept me updated on receiving my jewelry, assessing it, and the price given and why. The $300 platform fee was a bit saddening to see but overall I’m very happy with the price I’m getting. It’s more than I was going to get had I sold it locally to be melted down.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

I was a bit leary at first but they…

I was a bit leary at first but they gave me an estimate from pictures I sent them and I ended up getting more because the gold weighed more when they actually received it. My monies came thru one day after I accepted the offer. I will do business with this company again!!!

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Unvault is great

Unvault is great. They sent the label, emailed me the whole time, finished the evaluation, and sent my payment all within two days. I will for sure use Unvault again.

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

This was so easy and fast

This was so easy and fast. Their AI was accurate. When I thought it was platinum, it was not.It was gold.I'm glad they got they tested, because it turned out.I got more back from my jewelry

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

I haven't used a service like this before…

I have never used a service like this before. I've considered it through other jewelry selling websites, but was always leery & ultimately backed out.
We are buying a house, & I decided to try selling some jewelry items again to help with the down payment. After researching the best sites, and checking reviews, I chose Unvault. I am so happy that I did! They made the entire experience so easy, their offer was very fair, they paid shipping, and made sure to let me know when they received my jewelry. They videord themselves opening the box and inspecting the jewelry, then they sent a final offer that was even better than the original offer. Payment took a couple of days because it was late on Friday when I accepted the offer, but everything was very transparent & went smoothly. I will definitely do business with them again.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Unvault…

I had a great experience with Unvault from beginning to end. I can't believe how fast and efficient their service was and the customer service I received was excellent. They kept me informed every step of the way and when it came time to sell the process was easy and the offer was very fair. I highly recommend Unvault and will use their services again for sure

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Fast & Fair

I submitted images for an online evaluation on day one, shipped with a pre-paid label on day two, on day four Unvault had my jewelry evaluated & made an offer. On day 5 I had money deposited in my account. It was fast & fair. I just sent 3 more pieces!

March 26, 2026
Unprompted review

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