Unvault Reviews 

196
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its transparent and honest process, making them feel secure throughout the transaction. Many people highlight the ease and speed of the entire selling experience, from initial valuation to receiving payment. Reviewers frequently mention receiving fair valuations and excellent payouts, often exceeding their expectations compared to other options. The company's professional service and helpful staff are consistently praised, with many appreciating the detailed video evaluations. Customers also appreciate the clear communication and the overall trustworthy nature of the business, making them feel confident in their decision to sell.

What people talk about most

Product

People report positive experiences with the product, finding it an easy and friction-free way to sell... See more

Service

Clients share positive opinions on service, consistently highlighting its efficiency, fairness, and... See more

User experience

Customers had positive experiences with the user experience, describing the process as smooth, clear, and... See more

Value for money

Customers consistently note positive experiences with value for money, often receiving better offers than... See more

Payment

Users describe positive interactions with payment, frequently highlighting the ease and speed of the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across Unvault through a mom's group and I quickly learned that I've finally found the perfect solution to my family heirloom. I had been contemplating what to do with a bunch of jewelries I h... See more

Company replied

Rated 5 out of 5 stars

I can’t believe how easy, professional and empathetic everyone in unvault is. Amazing experience working with them. Their website is easy to use and love the dashboard to track my jewelry. I will rec... See more

Rated 5 out of 5 stars

Everything was perfect. The transaction was quick,easy,and the way every transaction should go. Customer service was great,they kept in contact and I will definitely use again and recommend unvault to... See more

Rated 5 out of 5 stars

I was hesitant to use this method and send my jewelry in the mail but unvault was so fair and honest and I appreciated how easy the process was! I’ve used them twice and will definitely go to them aga... See more


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(196)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast & Fair

I submitted images for an online evaluation on day one, shipped with a pre-paid label on day two, on day four Unvault had my jewelry evaluated & made an offer. On day 5 I had money deposited in my account. It was fast & fair. I just sent 3 more pieces!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Easy-to-use very simple and easy to…

Easy-to-use very simple and easy to follow. Everything happened quick and everyone was extremely helpful. The videos were great and the customer service was amazing. Would definitely use them again. They made the experience pleasant and fast.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

They were very helpful from the very…

They were very helpful from the very beginning all the way to the end. I was a little upset to hear that the final offer was almost half of the original offer but tbh it wasn't they're fault at all. It's just what the piece I sent ended up being worth in the long run I guess and I'm sure it didn't help that just my luck the price of gold dropped significantly. If I had gotten the piece off in time like I had planned ,who knows I may have gotten a lil more but anyways, I was very satisfied with the way they work,from helping me send the jewelry out, to sending me videos of them unboxing it and we're very respectful to the end ! Each and every team member that works there! Thank u guys very much I really appreciate it!!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Unvault is Real

Unvault is Real! They paid almost double what I was previously offered by other buyers. They are a very professional and responsive team. No issues. No worries. A very interesting experience. I was paid within a week of shipping my jewelry to them. They told me what everything was valued at and I sold 4 items and they shipped back the 2 items that I wished to keep. No pressure ever, just a great way to sell jewelry while getting a fair price!

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Not sure how this company is highly…

Not sure how this company is highly rated. They are a complete scam. I have to get lawyers involved. They are refusing to send back my $9000 worth of jewelry

March 24, 2026
Unprompted review
Unvault logo

Reply from Unvault

Hi Brandon,

We are sorry to hear this. We never want the experience to be anything less than perfect. Your items were shipped back on Monday, as communicated with you.

If you have anymore questions you can reach out at contact@unvault.co!

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.. great details, great information, very transparent,... The videos and transparency makes it super comfortable... will be using Unvault again

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

I have never tried to sell anything…

I have never tried to sell anything online, and was hesitant to send jewelry by mail, but the process was SO EASY and I literally had money in my account 5 days after sending. The valuation was accurate and the platform fee is fair; this was just money sitting in my closet from single earrings and broken chains that I had not worn in years. I have already sent a second set for valuation and I would encourage others to do the same. Incredibly prompt, responsive and I can see how they have earned their BBB rating!
Past and future patron,
Gretchen

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Quick, easy, and great customer service.

Very easy process from uploading my jewelry, sending it in for authenticity, and receiving the money for selling. They keep in great contact so I always knew what was going on. For my first time using id say it’s definitely worth seeing what jewelry you have lying around. Quick, easy, and great customer service. :)

March 21, 2026
Unprompted review
Rated 5 out of 5 stars

Very easy and quick process

It was very easy to upload photos of my jewelry and get instant valuations. They offered more than local people even with the 20% platform fee.
I was initially concerned about honesty, but that concern proved to be unfounded. They were very transparent and responsive to questions throughout the process. I would definitely use unvault again in the future.

March 18, 2026
Unprompted review

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