Unvault Reviews 

182
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the selling process easy, seamless, and pain-free, ensuring smooth transactions. Many appreciated the transparency and professionalism, often highlighting detailed video evaluations of their items, which fostered trust. The service is praised for its fairness and excellent value, frequently exceeding expectations compared to other options. Reviewers consistently noted quick turnaround times for evaluations and prompt, secure payment into their accounts. The entire user experience, from initial estimates to final transactions, was intuitive and highly satisfactory. Many customers expressed strong recommendations and plan to use the service again due to its reliability and ease.

What people talk about most

Product

Clients share positive opinions on the product, highlighting its ease of use for selling jewelry, even broken... See more

Service

Consumers find service to be positive, with many reviewers highlighting the ease, speed, and fairness of the... See more

User experience

Users describe positive interactions with the user experience, often highlighting the process as fast, easy,... See more

Value for money

Customers had positive experiences with value for money, often receiving more than expected for their items... See more

Payment

People report positive experiences with payment, noting the setup was super easy and the entire transaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a great experience with Sonalore. They were quick in evaluating and give me a ballpark estimate immediately. After detail testing they came up with actual pricing (which was in my favor) I’m s... See more

Company replied

Rated 5 out of 5 stars

This was the easiest and most pain free experience selling my jewelry. They were upfront and honest with my about the process and the condition of my jewelry. I have sold one piece and currently in... See more

Rated 5 out of 5 stars

I was a little hesitant sending my jewelry through the mail, so I went to a local jewelry store. They gave me an offer but I checked online and I saw Unvault on Facebook. They had a program to check t... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Unvault! They were extremely prompt and responsive to any questions or communications and had all steps of the process outlined clearly on the website. Main points... See more

Company replied


Company details

Written by the company

Unvault is the Robinhood for jewelry, an AI-powered platform where people can snap a photo of their jewelry, get instant valuations, and sell directly from home. With over $1 trillion of gold sitting idle in U.S. households, Unvault is unlocking this hidden value and turning jewelry into a liquid, trackable asset class


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(182)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Unvault

This is the second time I've used Unvault and I won't use anyone else. I took the exact same jewelry they gave me $400 for to our local Michelson's jewelers and they offered me only $232 for it. When I told them I already had a $400 offer, they requested through whom and wrote it down in order to give it to the owner Louis Michelson, although I've never learned what they then did with the information. I also have told my sisters about it along with other friends and highly recommend it. Fast, courteous and very professional to say the least.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing experience! Considering the value of my jewels, the team was extremely professional and supportive and gave me a lot of comfort. Better experience than even selling / getting value in India where there are so many options!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Love Unvault!

Most places try to get you to ship first and ask questions later, but I loved that Unvault didn’t do that. They do a quick photo-based valuation - really liked that. They also handled shipping (it’s prepaid and insured!!) to verify the item before making a final offer. Especially helpful if you have a lot of items you want appraised. Overall had a great experience - patient team + transparent process. Highly recommend.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Great experience. Very professional and responsive in a timely manner, excellent Al software to predict values of my jewelry, free insured shipping, fast and secure payouts, fully documented video and PDF breakdown of every piece of jewelry. Highly recommended and will be my go to for future evaluations and sales. Excellent job.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Straight Forward. GETS IT DONE!!!!

I did not have a CLUE about jewelry or what I was doing... Apprehensive the whole way. But Mr Will Nyman showed patience with an ability to educate. He commanded transparency that gave No Reason for DOUBT!💯 Thx again man

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience, Very Professional, Very Secure

Great experience. Very professional and responsive in a timely manner, excellent AI software to predict values of my jewelry, free insured shipping, fast and secure payouts, fully documented video and PDF breakdown of every piece of jewelry. Highly recommended and will be my go to for future evaluations and sales. Excellent job.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

They do what's right

Although my initial experience was disappointing, I am now incredibly impressed by the reach-out from the company to make things right. I don't think I've ever been contacted by the CEO of a company, willing to do whatever necessary to help me and even offer alternative suggestions for seeking a means of selling my jewelry. THAT is real customer service and I much appreciate it.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Selling jewelry was never this easy. Unvault will wow you with their customer service

I was hesitant about Unvault at first, but the appeal of getting my jewelry appraised and then selling a few unused and broken pieces was hard to resist. So I decided to give it a try. And I am so glad that I did.

The appraisal process was super quick - I just needed to upload the photos to get an estimate. The team then did an excellent job at keeping me updated about the next steps. Everything went very smoothly from submitting my items, to receiving the video of unpacking my jewelry, to getting the actual value of what I would receive as payment, and then to the final payment.
Highly recommend the platform.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. They did a fantastic job giving me a detailed walkthrough of each piece and personally answered every question I had on how they value gemstones. I got far more value than any one else offered me.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Sell & Track My Jewelry

I can’t believe how easy, professional and empathetic everyone in unvault is. Amazing experience working with them. Their website is easy to use and love the dashboard to track my jewelry. I will recommend them to all my family and friends.

February 6, 2026
Unprompted review

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