Unvented Components Reviews 

93
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be excellent and exactly as described, often at competitive prices compared to other suppliers. The service is frequently highlighted as fantastic, with many appreciating the efficiency in processing orders and the helpfulness of the staff. Reviewers are particularly impressed with the fast delivery, with many orders arriving the next day, even to distant locations, and often before the estimated date. The ordering process is described as very easy, with a user-friendly website and good communication regarding delivery. However, some people mentioned occasional issues with delivery, such as a slight delay from the postal service, or receiving a faulty component, though replacements were sent quickly. A few other people also felt that returning items could be problematic, with one instance of a significant deduction from a refund.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the high quality and... See more

Service

Customers consistently note positive experiences with service, praising the prompt delivery, easy-to-use... See more

Price

Customers had positive experiences with price, consistently finding products to be competitively priced and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy and efficient from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality products at a reasonable price. I ordered a Heatrae Sadia Megaflo Cold Water Combination Valve (Mk3) 95605817 and a Temperature & Pressure Relief Valve TPR15 95605810 for my hot water tank. Si... See more

Rated 5 out of 5 stars

Ordered a new expansion vessel to replace a failed one. Arrived quickly and quality looked good plus fixed wall bracket as part of the vessel. Makes for a really secure fixing rather than some with a... See more

Rated 5 out of 5 stars

I am glad Google found me this company. Beat competitors by a mile on price. Speed to process my order and get part to delivery firm, for next day delivery, was unbelievable. Ordered part at 9.43 and... See more

Rated 5 out of 5 stars

I contacted uceurope by phone and found them very helpful. I also submitted a question along with photos of components I wanted to replace. Within an hour I had a reply from Emily telling me which... See more


Company details

  1. Plumbing Supply Store

Written by the company

Unvented Components Europe are the leading specialists in hot water and unvented cylinder system spares. We have thousands of plumbing and heating parts in stock and available for next day delivery. We are online experts in unvented cylinders, who as a company don't maintain expensive stores, helping us to provide highly competitive discounted prices and friendly expert advice all available with either just a few clicks of the mouse or a trouble free phone call.


Contact info

4.8

Excellent

TrustScore 5 out of 5

93 reviews

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No recent history of asking for reviews

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4.8

All reviews

(93)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service

Every supplier near me was 3 to 5 days at a minimum for this and I got it next day to Northern Ireland! Great website and selection. Would recommend to other professionals to use this company

August 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic use of WhatsApp

Really, really kind and professional ladies in customer services here. I sent a photo of my old part on WhatsApp and the part number. A like-for-like part was identified and verified.
Really competitive price and further Royal Mail options for faster delivery.
Very well done Unvented Components! Excellent service

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Arrived quickly and did the job.

Ordered a new expansion vessel to replace a failed one. Arrived quickly and quality looked good plus fixed wall bracket as part of the vessel. Makes for a really secure fixing rather than some with a big jubilee clip arrangement. Happy customer.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Price and delivery.

I am glad Google found me this company. Beat competitors by a mile on price. Speed to process my order and get part to delivery firm, for next day delivery, was unbelievable. Ordered part at 9.43 and had an email from parcelforce at 10.15 saying it was being despatched. Arrived the next day at around 12 noon. Absolutely fantastic service, well done "Unvented", ten out of ten from me.

August 6, 2025
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Rated 5 out of 5 stars

Prompt delivery and efficient returns process

Unfortunately, on reception of the goods that I ordered from Unvented Components Europe, (easy ordering process and rapid delivery), the parts turned out to be incompatible with my installation. However, the returns process was rapid, unquestioning and efficient with the refund appearing in my account two days later. As a result, I wouldn’t hesitate to use Unvented Components Europe again in the future and they would be my first port of call.

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Really competitive pricing, fast delivery and excellent communication. Had a faulty component which was replaced immediately and without hesitation(faults happen!!)

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service in everyway

Excellent service in everyway, good price, fast delivery, amazing lady on telephone call, really went the extra mile to help with my order. Ordered a 3 bar pressure valve for my cold supply. Next day delivery.

July 16, 2025
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Rated 5 out of 5 stars

Water heater

Easy to use website , good product and price , good comms around delivery

Well done thanks

July 13, 2025
Unprompted review
Rated 1 out of 5 stars

Money thieves company

In May 2025 I bought an unvented Gledhill cylinder plys other items, no problem however when I tried to return the cylinder, my nightmare commenced, they didacted half of my money and is taking up to know to recibe the money they unlawfully decided to return. Very bad company do not recommend it

May 15, 2025
Unprompted review
Unvented Components logo

Reply from Unvented Components

Good morning,

Thanks for taking the time to leave your feedback and I'm sorry to hear you're unhappy with the service you've received.

It's untrue to say we've taken half of your total money from the order you've placed with us - we state both on the website listing and in our T&C's that there would be a 20-25% restocking fee for unvented cylinders as these are collected and returned back to Gledhill. This was also made clear to you upon your return request back in April which you agreed to.

Initially, when the cylinder was returned to Gledhill they'd advised the box was damaged and components were missing meaning they couldn't issue a credit.
My colleague had relayed this back to you, both over the phone and in an email, however all the components were sent back to Gledhill instead of being returned to us.

We agreed to issue a refund deducting a 20% restocking fee for these parts, even though we hadn't received them back here as a goodwill gesture. We are well within our rights to refuse a refund on these items as we haven't received them back and are unable to resell them.

The cylinder was refunded minus the 20% restocking fee agreed at the beginning of June so it's also untrue to say we have refused to issue your refund up until now.

I would strongly advise clearly reading the returns information in future to avoid this issue occurring again.

Kind regards,

Nia

Operations Manager

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Rated 5 out of 5 stars

Great advice, 1st class service

Our heating engineer recommended us as we needed a new pressure release valve. It wasn’t a straight replacement as our old one was discontinued. We got great advice, the new valve was dispatched the same day, email communications kept us informed on delivery and our new valve arrived safely packaged and earlier than expected. All in all a 1st class service all the way. Thank you.

June 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Quality item at a great price

Old pump had ceased and this new pump head made it so easy, no stuck isolating valves or drain down just 4 screws and reconnect wiring. The new pump head is a quality unit at an excellent price and arrived on time.

June 12, 2025
Unprompted review

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