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Updoc Reviews 5,168

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TrustScore 4.5 out of 5

4.4

Community Health Centre
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Review summary

Created with AI, based on recent reviews

Considering 2,030 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being user-friendly, quick, and professional, often highlighting the efficiency and ease of the overall process. Many appreciate the prompt response times and the helpful, understanding nature of the staff, making interactions pleasant and productive. However, some customers were dissatisfied with the customer service, mentioning issues with a lack of support, slow email responses, or receiving only automated replies. A few people also felt that the service was not suitable for urgent or ongoing medical needs, citing difficulties in getting follow-up care or having issues resolved.

What people talk about most

Service

Customers consistently note positive experiences with service, praising its convenience, speed, and... See more

User experience

People report positive experiences with user experience. Many customers praise the platform for being... See more

Response time

Consumers have mixed experiences with response times. Many customers praise the quick responses, with some... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the doctors and team members for being... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers appreciate the quick responses,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall great experience. But found when I tapped on something it took me back to do something twice I can't remember exactly what it was? Some sort of required information.

Rated 5 out of 5 stars

I broke my arm and my husband works away so I couldn't get to my doc appointments. Up Doc is perfectly available at my fingertips without having to travel to a doctor. User friendly, quick and pr... See more

Rated 5 out of 5 stars

I came down with a nasty throat infection and needed a doctor's certificate for my work, so I used Updoc and it was so much better than having to go out to the doctor! The whole process was quick and... See more

Rated 5 out of 5 stars

I would not have been able to see a local Doctor so quickly. It also takes some pressure off local doctors. The only thing I had difficulty with was that I did not have to supply my Medicare number... See more

Company details

  1. Community Health Centre
  2. Local Medical Service
  3. Medical Center
  4. Medical Certificate Service
  5. Medical Clinic
  6. Medical Technology Manufacturer

Written by the company

Convenient and accessible healthcare Join 100,000+ Aussies making life easy by consulting with an Aussie Practitioner online today.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I would not have been able to see a…

I would not have been able to see a local Doctor so quickly. It also takes some pressure off local doctors. The only thing I had difficulty with was that I did not have to supply my Medicare number which would have given you more information about my issues.
But a really good service.
Thank you.

May 13, 2026
Unprompted review
Rated 4 out of 5 stars

Overall great experience

Overall great experience. But found when I tapped on something it took me back to do something twice I can't remember exactly what it was?
Some sort of required information.

May 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Keeping patients safe during flue episodes

No stress driving
Enough time to rest
Keep myself warm
Application of infection control
I felt empowered and supported whilst having therapy at home
Coughing and sneezing is not good especially amongst other people so the up doc provides privacy and cofidetiality

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

Quick service

Quick service. Easy to use app and the convenience of not having to book an appointment and go in person. Good follow up recommendations.

May 14, 2026
Unprompted review
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