While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and clear communication. However, some customers also noted feeling pressured into allowing viewings without reasonable notice and experienced issues with property access protocols. A few people also felt that dealing with different agents as the sale progressed was confusing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, helpfulness, and excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of reaching staff, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A huge thank you to the whole team at…

A huge thank you to the whole team at UP Estates for the service they have provided my mum on selling her house. From the initial visits to Becky at the viewings/offers phase, communication has been excellent and professionalism top draw.

I would highly recommend UP Estates to others wishing to sell their house.

November 4, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

My Go-To estate agents

My Go-To estate agents! I’ve used Upestates on three occasions and each time they have been brilliant. I particularly want to give a shout-out to Emily who has remained calm, professional and hard working. Thank you!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciate the team work which…

I really appreciate the team work which helped me a lot in completion of process. Special thanks to jade and emily who were always there to clear my doubts. They were really quick in answering emails and calls, just within few minutes.
Wish them good luck

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Up Estates.

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and always rang us back if she was busy.Emily kept us fully informed as to what was happening and was a pleasure to work with.Thank you Aliya and Emily! We wouldn't hesitate to recommend Up Estates to anyone.

October 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Exceptional

I use Up Estates to find and reference all my tenants and to say they are exceptional at everything they do is an understatement. The lettings team and i mean every one of them are professional, polite, friendly and exceptionally very good at finding the right tenants. I would recommend them to all landlords.

Pat leatherland

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Chloe was a great he

Up Estates did a great job of helping me let my property. Chloe answered all my questions and was very professional throughout the process

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Up estates were my preferred choice…

Up estates were my preferred choice when it came to selling my house. From the initial phone calls for valuation throughout the sale process, Jade demonstrated professionalism, a resounding market knowledge and kept me informed at every stage even when I granted an open house. Any concerns I had were addressed promptly and I can say I had a very cordial working relations with up estates particularly Jade. I highly recommend them.

October 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I am in the process of selling my house…

I am in the process of selling my house through UP estate. Jade was very professional and kept me updated and was helpful in the transition over to Emily who took over the sale at the next stage. She was always very busy but made time to call me back. She is very reliable and very approachable. Thank you Jade thank you UP estate team and Thank you Emily! We cannot wait to be in our new home!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Good service


I recently bought my new home through Up Estates and had a fantastic experience from start to finish. The whole team was professional, friendly, and always willing to go the extra mile to help. Communication was excellent throughout the process — they kept me updated at every stage and were quick to respond to any questions I had.

Everything felt smooth and stress-free, and I really appreciated how knowledgeable and supportive the staff were. Buying a house can be daunting, but Up Estates made the entire process straightforward and positive.

I’d definitely recommend Up Estates to anyone looking to buy or sell a property. A great team that truly cares about their clients!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

I sold my house through UP estate…

I sold my house through UP estate recently.Aliya was very professional and kept me updated. Few times I called when she was busy. But she always returned phone call as soon as she can. She is very reliable and very approachable. Thank you Aliya thank you UP estate team!Thank you Jade ,thank you Emily!

October 6, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing service

We purchased our dream home through UP estates,
Emily who dealt with us following agreement in principle was amazing, really responsive, understanding as our situation was quite complicated and she really supported us in getting our dream home.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

I recently sold my house in Atherstone…

I recently sold my house in Atherstone through Up Estates, and the entire process was smooth and straightforward from start to finish.

The team were friendly, supportive, and highly professional throughout, making what can often be a stressful experience feel simple and hassle-free. My property sold quickly, and I was kept informed every step of the way.

I would not hesitate to recommend Up Estates to anyone looking to sell their home

September 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Trustworthy and friendly team!

I've been working with the UpEstates lettings team for a few years now and I've always had a good experience. I've mostly worked with Katie and she's been a great help, keeping me regularly updated on how things are going with the property and clearly laying out all my options when work needs to be done or decisions need to be made. I've never had any issues and would wholeheartedly recommend their services.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Professional Staff & Highly Recommended. Chloe and team have been managing my letting property for the last couple of years. The service provided so far has been exceptional. She always paid attention to requests and concerns and addressed everything very effectively. I am very happy with my choice of choosing this agency to manage my property.

September 1, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look