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Review summary

Created with AI, based on recent reviews

Evaluating 178 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, often noting the quick response times and clear communication. However, some customers also noted feeling pressured into allowing viewings without reasonable notice and experienced issues with property access protocols. A few people also felt that dealing with different agents as the sale progressed was confusing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers highlighted the professionalism, efficiency,... See more

Customer service

Consumers find customer service to be positive, highlighting the professionalism, helpfulness, and excellent... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

Customer communications

People report positive experiences with contact. Customers praise the ease of reaching staff, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really recommend Up Estates. We sold our home in Warwickshire and worked with Charlotte and Emily who were great, professional and very helpful. Aliya lead out sale and she was brilliant - always one... See more

Rated 5 out of 5 stars

Katie Proctor has been incredible. The process of renting our property has been so smooth and easy. Katie’s communication has been beyond excellent. She has always been very quick with re... See more

Rated 5 out of 5 stars

Aliya, you are a star...the only person in this entire process (chain of 2 properties which had more than its fair share of unfortunate & traumatic events) to not only provide a service we expect, but... See more

Rated 5 out of 5 stars

From start to finish we had a great experience from Up Estates when purchasing our new home.We had up to date information and support from both Aliya and Emily.Emily was efficient and professional and... See more


Company details

  1. Real Estate Agency

Written by the company

At Up Estates we are redefining Estate Agency by offering a full estate agency service whilst charging a fair, fixed fee for both sales and lettings, covering Coventry, Nuneaton, Rugby and Hinckley. Our packages allow you to know exactly how much it will cost to sell or let your property before you even pick up the phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

268 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good communication

Good communication. Easy to contact via email or phone with prompt replies. Chased up estate agents further down the chain to better understand the hold-ups. Very professional throughout.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Professional service

I have been with Up Estates for a couple of years, and they have managed my letting with professionalism and care. Katie and her team are truly second to none, and I couldn’t be happier with their service. Many thanks!

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Up Estates

Working with Up Estates, and especially Chloe Mangham, has been a truly positive experience. Although I’m only in the second month of my tenancy, the team has shown exceptional professionalism, always delivering the best they can in the fastest possible way. Chloe’s sincerity, understanding, and results-driven approach are genuinely impressive. Her quick problem-solving skills and clear communication make you feel fully supported and at ease. I’m extremely satisfied with the assistance I’ve received so far and I hope our collaboration continues in the same way.

August 15, 2025
Rated 5 out of 5 stars

We have been thoroughly impressed with…

We have been thoroughly impressed with the efficiency of this team. They have been extremely consistent throughout the whole process. We have confidence in their professionalism and integrity, whilst maintaining approachability and friendliness, as well as their ability to represent us in the best way possible.
Thank you, especially to Simon; my initial impressions played a significant role in placing our house in your hands.

August 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from Up Estates team

Aliya and Jade were brilliant throughout the sale of our property and the purchase of our new home in Coventry. They were professional, responsive, and made the whole process smooth and stress-free. The communication was excellent. We always felt well-informed and supported. Highly recommend Up Estates!

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic - Couldn’t have done it without them!

We recently purchased our home in Coventry through Up Estates, and we’re so grateful for the outstanding service we received throughout the process. Our purchase involved a complex 5-property chain, and there were moments when we truly thought it wouldn’t go through. But the team at Up Estates made the impossible possible.

A special thank you to Emily, the lead sales progressor, who went above and beyond with her follow-ups, communication, and persistence. She was always one step ahead, keeping everyone in the chain on track and making sure nothing slipped through the cracks. Her dedication and professionalism made all the difference.

The entire team at Up Estates showed exceptional commitment and kept everything moving, even in a very difficult situation. Thanks to their efforts, we were able to complete on time.

We couldn’t recommend Up Estates more highly – if you’re buying or selling, this is the team you want on your side!

July 30, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from initial valuation through to completion. Huge thanks to Charlotte for her advice at the start of the process and also to Jade, Aliya and Emily for their fantastic work through the sale period. Will definitely recommend Up Estates.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

5 star 🌟

I recently bought a house through Up Estates, and I’m really pleased with the service I received. Emily Norbury and Aliya Uddin managed my case, and both were extremely helpful throughout the process. They were professional, responsive, and always ready to assist with any questions I had. Their support made the experience much smoother and less stressful. I highly recommend Up Estates if you're looking to buy a home.

July 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant service throughout from Up…

Brilliant service throughout from Up estates. Everyone, especially Emily and Charlotte, were extremely helpful, professional, patient, knowledgeable and honest throughout the whole process. Communication was clear and concise at all times and problems and queries dealt with quickly and courteously. I felt that I was in very safe hands from start to finish and I highly recommend UP estates.
,

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Overall up estates were really good, helpful, informative throughout the process from sales with Aliya and after sales with Emily. Thank you for selling our home!

Rav & Suki

July 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Highly recommended.

I’ve been working with Upestates for several years to manage my two properties, and they consistently surpass my expectations! Special thanks to Katie, Chloe, and Keeley for their exceptional service. The team takes full ownership, promptly responding to calls and emails while addressing issues swiftly, allowing me to focus on my personal life without worry. Their kindness, care, and steadfast professionalism make them a genuine pleasure to work with, always ensuring I feel valued as a customer. They are meticulous with tenant references and credit checks and conduct regular property inspections with thorough attention to detail. I can’t recommend Upestates highly enough for their outstanding, reliable service!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Up estates

I would highly recommend Up estates. From valuation( Charlotte) to completion they were helpful , friendly and highly professional .
Nothing was too much trouble for Emily .. always answering our queries via email or phone .
Thanks again you were brilliant . You made this process a whole lot easier .

July 22, 2025
Unprompted review
Rated 5 out of 5 stars

Our experience with UP Estates has been…

Our experience with UP Estates has been great.
They have been patient with us and our buyers, always been available to speak to if there has been an issue.
And at a fraction of the cost of high street agents.

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Professional Letting Agent

From the very first meeting with UP Estates we have been pleased with the service we have received. They currently manage our letting. They are an approachable team of professionals and have been efficient in dealing with any issues that have been raised. Katie has been our main point of contact and we are pleased with her professionalism - proactive, friendly and efficient. Thank You.

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lettings Team


I’ve chosen Up Estates as the letting agent for my property, and I couldn’t be happier with the service. From my very first conversation, the whole lettings team have been incredibly helpful and responsive with any queries I’ve had.

Throughout the entire process, they’ve kept in touch regularly, which has given me great peace of mind. Chloe, who manages my property, is fantastic, she always keeps me updated, and communication with her has been really easy and straightforward.

I would highly recommend Up Estates to anyone looking for reliable and professional letting services.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

I've had an excellent experience…

I've had an excellent experience dealing with UpEstate. From start to finish, the team has been professional, responsive, and supportive.

A special thank you to Elena, who has been outstanding to work with — her communication, efficiency, and professionalism made the entire process smooth and stress-free.

Also, a big shout-out to Kezia in the accounts team, who has been equally helpful and professional, handling everything with great attention to detail and always quick to assist.

Overall, UpEstate has a fantastic team, and I highly recommend them to anyone looking for a reliable and well-organised estate agency.

July 4, 2025
Unprompted review

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