I ordered an Oyster Mushroom growing kit for my elderly father. Inside was a voucher to order the spores. Unfortunately he misplaced the voucher so the kit was useless. I messaged Urbn Farm and had a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered the Oyster plugs. Was sent spawn instead. Company rectified it and sent plugs on express and apologised for the mistake. Keep in mind that the customer service is via email, there is no n... See more
Company replied
Superb customer service and great product. I ordered and grew from the lion’s mane kit and received valuable advice during the process as I’m a complete novice. The produce tasted incredible. Thanks �... See more
Company replied
Had a lot of fun growing both Oyster mushrooms and Lions Mane. Both were quite successful and we have had some repeat crops. It's been great watching them grow, taking pics, and the instructions were... See more
Company details
Written by the company
For anyone, growing anywhere. Urban Farm-It are an organisation whose aim is to encourage and inspire a positive shift in our culture around sustainable food production and consumption. We wish to introduce people to the wonderful and alternative world of urban farming through accessible education, top quality resources and gateway urban farming products.
Contact info
Lower Goldstone Farm, Lower Goldstone, CT2 3DT , Ash, Kent, United Kingdom
- 01227 532664
- hello@urban-farm-it.com
- urban-farm-it.com
3.1
Average
402 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 44% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chestnut Mushroom kit
The "kit" consisted of a plastic bag presumably containing mushroom spawn and no instructions. I searched Urban farm it's website an You tube channel but there were no instructions. I finally found some advice on You tube but have had no success with growing any mushrooms. It is extremely disappointing as this was bought as a birthday present. I think this product was a waste of money and would never buy any products from this company again.
July 15, 2025
Unprompted review
Reply from Urban Farm-It
Hi David,
Thanks for taking the time to leave a review and I am sorry to hear you were disappointed with your gift.
As explained on the phone last week, the item you received was sadly a hobbyist spawn and not a kit, and therefore did not contain any instructions.
I hope that following our call and the receipt of your complimentary kit that you are happier with the service.
We hope you can now enjoy your kit and have mushrooms growing very soon.
Thanks again.
Urban Farm-It
Advertisement
Great fun
Was given a blue/grey oyster mushroom kit for my birthday and have four lots of mushrooms all at different stages growing atm. They get bigger overnight. Great fun can’t wait to harvest them
August 25, 2025
Unprompted review
Reply from Urban Farm-It
Thanks for taking the time to leave us a review. It is great to hear you are enjoying your kit!
Not great
Some of the products look to have failed. When I ordered it I received notification that it had been sent. But I did not receive it for a long time after. I tried phoning but never got a reply. The instructions are not the best and there are many obvious improvements that could be made. The really shocking thing was that most of the time you needed what was essentially a laboratory clean room to successfully remove the chances of contamination. The after care was also quite specific and most ppl won't have that ability.
June 3, 2025
Unprompted review
Reply from Urban Farm-It
Hi Andrew,
Thank you for taking the time to share your feedback, and I’m sorry to hear you’ve had a disappointing experience.
It is certainly possible to grow mushrooms successfully without a laboratory or clean room setting. While contamination is always a potential risk in mushroom cultivation, an absolutely sterile environment is not essential. Many growers achieve great results using more basic home setups, and our range of grow guides available on our website covers a variety of approaches suited to different spaces and equipment levels.
I’m also sorry to hear that some of the products appear to have failed. I have emailed you directly so we can understand exactly what happened and work through possible solutions together. Your comments on the instructions are noted, and we’re always looking to make improvements to ensure they are as clear and helpful as possible.
We appreciate you sharing your experience, and we’ll do our best to resolve this for you.
Kind regards,
Alice
Urban Farm-It
Brought twice
Brought twice
Thought the first time was just my bad luck and nothing had grown
Second lot, exactly the same!
Nothing!
May 26, 2025
Unprompted review
Reply from Urban Farm-It
Hi Kira,
Thank you for sharing your feedback, and I’m sorry to hear you’ve had difficulties with the spawn.
I see that you contacted us before placing your second order for Armillaria mellea (honey fungus) spawn. In our response, we noted that you had planted it near a living tree, and we flagged an important point about this species — it is both parasitic and saprophytic, meaning it can infect and damage living trees. Because of this, we recommended avoiding planting near any trees you wish to keep healthy.
As this strain is intended for experienced growers familiar with its unique challenges, we encourage thorough research into the best cultivation methods.
I’ve sent you a follow-up email so we can discuss your situation further and try to help resolve the issue. Please check your inbox and spam folder, and don’t hesitate to reach out.
Kind regards,
Alice
Urban Farm-It
10/10
Whole company Is amazing. Prestige and well prepared packaging, plenty of help and information regarding growing, easy access and super helpful support from the direct team, super happy with everything. Quality everything.
June 13, 2025
Unprompted review
Reply from Urban Farm-It
Hi Meena,
Thank you for taking the time to write this review, I am glad you have had a positive experience with us and hopefully we will see another order from you soon!
Kind regards,
Alice
Urban Farm-It
Advertisement
What an amazing company helped me out…
What an amazing company helped me out through everything as a beginer im only learning and this company cant be fualted. I ended up with lots of beutiful tasty blue oyster mushrooms cant wait to start again urban farm it are the nicest most helpful company thank you so much
June 23, 2025
Unprompted review
Reply from Urban Farm-It
Hi Darren,
Thank you so much for your wonderful review, I am glad you have felt well supported during your mushroom growing journey and great to hear your mushrooms are tasty!
Kind regards,
Alice
Urban Farm-It
10/10 service!
Alice has been amazing with email communication. Urban farm it are just a great company. If I have any questions about any of the steps in the process, they respond to my emails and answer my question(s). They are so friendly and approachable! I will be buying more in the future and recommending this company to anyone I meet! I wish I could add photos of the mushrooms, you can see these on Google reviews!
May 29, 2025
Unprompted review
Reply from Urban Farm-It
Hi Ri,
Thank you so much for taking the time to write this review, it means a lot to us that you're pleased with the service you have received so far. We look forward to your next order, it seems like you'll be a mushroom growing expert in no time!
Kind regards,
Alice
Urban Farm-It
A great idea that I would probably try again
A great idea that I would probably try again at some point. However, my Blue-grey oyster mushrooms took a long time to get started - more like 6 weeks rather than two even though they were in the warm under the stairs. Once they started I took them into the light (not direct light of course) and I've had one good crop but not sure I'll get another crop. It's like plants, they don't always do as they're told so it's no fault of Urban Farm-IT, it's more likely an operator error. Anyway, the mushrooms I did get were very tasty and as I said, I would perhaps try it all again but another day. I'm sure I'd be more successful at the second attempt.
May 20, 2025
Unprompted review
Reply from Urban Farm-It
Hi Clinton,
Thanks for giving our Blue-Grey Oyster mushroom kit a try and for taking the time to share your experience! We appreciate your honest and thoughtful feedback.
It sounds like you created a great environment for your kit overall, and we're glad you were able to enjoy a tasty first crop. The growth timeline can sometimes vary depending on factors like temperature, humidity, and airflow - changes to these can affect how quickly the mycelium establishes and the mushrooms fruit. If the incubation temperature was on the lower end (or below) the recommended range of 20–25°C, that could explain why colonisation took a little longer to get going.
It's also normal for the mycelium to have a rest period of around 10 to 30 days between flushes, so if it hasn’t been too long since your first harvest, there’s still a good chance of seeing another flush come through.
Should you have any questions or need any advice please feel free to get in touch, happy to help.
Kind regards,
Alice
Urban Farm-It
One box worked, one didn’t.
I’ve had two sets of the pink oyster mushrooms from Urban Farm-It. The first time was successful although to be honest the process did involve a LOT of faffing about. I got several crops of mushrooms - all told enough for maybe three generous portions of mushrooms on toast. The second, recent experience was very different… Although I followed the instructions to the letter and exactly repeated what I’d done first time around the mycelium took months to develop. Once I moved to the fruiting stage absolutely nothing happened. I followed the various troubleshooting solutions but again, after many weeks all I harvested was a large colony of black flies. Eventually the whole thing went into the bin. Very disappointing.
**UPDATED: As well as the reply below, Urban Farm-It sent me a really nice and helpful email within hours of my posting this review. So definitely 5 STARS for their customer service (and an extra star added here!).
May 15, 2025
Unprompted review
Reply from Urban Farm-It
Hi Paul,
Thank you for your feedback, and we're sorry to hear about your experience with your second Pink Oyster mushroom kit.
Our kits are designed to offer an educational and hands-on growing experience, allowing growers to be part of the entire cultivation process from inoculation to harvest. We understand that this approach isn’t for everyone, and for some growers a ready-to-fruit kit might be a more suitable option, especially if convenience is a priority.
That said, it’s very disappointing to hear that your second kit didn’t progress as it should have, especially after your initial success. We know how disheartening it is to invest time and care without results.
I have sent you an email directly so we can come to a satisfactory resolution to this issue.
Kind regards,
Alice
Urban Farm-It
Advertisement
First class service and great product
Lifelong mushroom lover, first time grower. Lion's Mane is growing great, had some issue with mould on sticks supporting bag but sorted it quickly. I emailed Urban-Farm-It with some concerns and some questions and got responses same day. Lots of healthy mycelium (mushroom root system) in growing bag so I'm hoping for more than 2 flushes. Now ordered oyster mushroom growing kit and it has been dispatched just 2 hrs after placing order. Next thinking about thwir Wine cap mushrooms in garden bed. I'd advice to watch their videos before ordering so you know what's required for success.
I do this because I'm a foodie and standard white cap mushrooms just doesn't offer the flavours.
April 7, 2025
Unprompted review
Not again!
I have had several mushroom growing kits before .. all successful, however this turned out to be a lot more hassle!
First ,it isn't clear that you have to get spawn separately.Second when I got it I then had to fiddle about with jugs of boiling water and hand mixing spawn into substrate. Also a lot of warnings re temp etc when the grey oysters I had ordered were in fact also fruiting in the wild.I live in a coolish house and never had problems with temp.All a bit OTT.for a 'hobby' kit
February 16, 2025
Unprompted review
Reply from Urban Farm-It
Hi Nerys,
Thank you for taking the time to share your feedback – we're sorry to hear this kit felt like more hassle than expected, especially after your previous success with other mushroom kits.
We also apologise if the voucher system used in our gift kits wasn’t as clear as it could have been. The reasoning behind sending spawn separately is explained in the 'Why we send your spawn separately' section of the grow guide booklet, and also on our website ('kit types explained' on the product listings). This approach helps ensure the spawn is as fresh and viable as possible when you're ready to start growing – especially important with kits that are intended as presents and might sit unused for a while. For those that are looking to get started right away, we do have kits with the bag of spawn included available for purchase on our website as well.
Regarding the growing process – although it might seem like there are a lot of specific instructions, they're designed to mimic the natural conditions mushrooms need to fruit. In the wild, species like grey oysters only produce mushrooms when their environment is just right. They're part of a much larger mycelial network that waits for perfect triggers like temperature, humidity, and airflow before producing mushrooms. Our kits try to recreate that environment indoors, which is why those factors are highlighted, even if your home already feels suitable.
The hot water and mixing steps are there to create a clean and nutrient-rich substrate, which helps reduce the risk of contamination and boost your chances of a strong yield. We understand this might feel like quite a bit for a hobby kit, especially compared to simpler 'ready-to-fruit' kits, and it’s certainly not for everyone. But it does appeal to growers who enjoy learning more about the process and getting hands-on with their cultivation.
Thanks again for your honest feedback – it helps us improve the experience for future growers.
Kind regards,
Alice
Urban Farm-It
Good experience
Very good customer service issue with spawn not turning up and they sorted it straight away, very excited to try but had no luck with the grow followed every instruction but nothing grew but was good fun trying
January 10, 2025
Unprompted review
Reply from Urban Farm-It
Hi Adam,
Thanks for your review and sorry to hear that your kit did not produce any mushrooms! It's important to us that every customer has a positive and productive experience with their kit so if you could please get in touch to hello@urban-farm-it.com we will come to a satisfactory resolution.
Kind regards,
Alice
Urban Farm-It
I'm a regular customer and buy all my…
I'm a regular customer and buy all my bulk spawn from them. Great selection for sale and customer service is 100%. Would definatley recommend 🍄👍
March 4, 2025
Unprompted review
Reply from Urban Farm-It
Hi there,
Thank you so much for your kind words and continued support! We're thrilled to hear that you love our range and services. It means a lot to us that you'd recommend Urban Farm-It, and we look forward to your next order! 🍄
Kind regards,
Alice
Urban Farm-It
Advertisement
Given as gifts
Given as gifts, recipients cropping and enjoying very much. (Lions Mane)
December 25, 2024
Unprompted review
Reply from Urban Farm-It
Hi there,
Many thanks for your review and great to hear that the recipient of the Lion's Mane kit is happy! We hope they loved the mushrooms and enjoy all of it's potential benefits.
Kind regards,
Alice
Urban Farm-It
Great customer service
My kit arrived with a split in the bag so couldn’t be used. I emailed Urban Farm-It and received a new bag of substrate the very next day. That is brilliant customer service, thank you Urban Farm-It!
February 26, 2025
Unprompted review
Reply from Urban Farm-It
Hi Hazel,
Thank you very much for your review - apologies again that your substrate bag had a split in it but I'm glad that we were able to resolve your issue swiftly. Hope you enjoy your kit!
Kind regards,
Alice
Urban Farm-It
The urban farm team were so friendly, super helpful and efficient
I absolutely loved my mushroom kit, it was amazing! So good I brought another one as a gift for family member! The urban farm team were so friendly, super helpful and efficient when my parcel was delivered to the wrong address by delivery partner.
February 21, 2025
Unprompted review
Reply from Urban Farm-It
Hi Charlotte,
Thank you very much for your review and patience whilst we sorted out your issue with the parcel being delivered to the wrong address. We're pleased we could resolve it swiftly and we hope you enjoy your kit!
Kind regards,
Alice
Urban Farm-It
Great products and the most helpful…
Great products and the most helpful customer service experience.
Many thanks!
February 1, 2025
Unprompted review
Reply from Urban Farm-It
Hi Charlie,
Thank you so much for taking the time to leave a review, glad that you're pleased with your experience and we hope to see another order from you soon!
Kind regards,
Alice
Urban Farm-It
Advertisement
I am a regular customer
I am a regular customer. Good product, trustworthy. Thank you for producing good quality products
January 31, 2025
Unprompted review
Reply from Urban Farm-It
Hi Kanjanaphon,
Many thanks for your lovely review and for your continued support. We're so happy to hear you appreciate the quality of our products and we look forward to serving you again soon!
Kind regards,
Alice
Urban Farm-It
Sent wrong item
Sent wrong item, wouldn't refund or send item I had originally ordered as I had accidentally set up incorrect item before I realised. Not good customer service considering their mistake.
January 21, 2025
Unprompted review
Reply from Urban Farm-It
Hi Katie,
Thank you for your feedback, we sincerely apologise that you received the wrong variety of Hydro-Herb kit and can understand how frustrating this must be. While we aim to resolve issues as quickly as possible, our policy prevents us from offering replacements or refunds for products that have been used. We kindly ask that customers reach out to us before using any products, as we are best able to assist when the items are still in their original condition. Once again, we apologise for the inconvenience, and we appreciate your understanding.
Kind Regards
Urban Farm-It
Excellent service
Excellent service. Plugs received within two days and the quality looks really good. What was nice, I forgot to use my discount code and emailed the company. Haidee responded that day and reimbursed the discount. So impressed.
January 3, 2025
Unprompted review
Reply from Urban Farm-It
Hi Kerry,
Thanks for your review.
It is so great to hear you have had a positive experience and your issue was resolved promptly.
Happy Growing!
Kind Regards
Urban Farm-It
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.