UrbanClap Reviews 

Pathetic services. Whom they called professional are actually worst then road side providing same services. Its had been almost more then 15 days assigned person took motherboard of my washing machine for repairing but still didn't turned up.

Very unprofessional company hiring the most unprofessional staff. They have zero understanding towards their customer.
Their partners cancel the services end moment by giving lame excuses. And when you complain to the customer care they tell you to either reschedule for next day or cancel. Or they give you 50 Rs compensation. They don’t value the customers time at all. The work which is supposed to be completed at the selected slot , cannot be rescheduled as our routine revolves around our scenario that we had planned. WORST COMPANY!! HIGHLY UNDEPENDABLE!!

I am extremely disappointed with the way my booking was handled.

The Urban Company professional did not come to my flat or even visited my residential complex. Despite this, the booking was cancelled by marking it as a “no-show,” stating that I did not respond.

I reconfirmed with our security personnel, and they have clearly confirmed that the professional did not enter or visit the complex at all. Therefore, it is completely unreasonable to cancel the booking as a "no-show"
More importantly, applying a no-show cancellation fee under these circumstances is completely unjustified.

This appears to be an unfair practice of charging customers for a service that was never attempted or provided on the false pretext that customer was not available.

It appears Urban Company ( Urban Clap) has started unfair practices with customers. Service providers cancel bookings without arriving at the location, and Urban Company deducts 40% of the amount without any verification or explanation.

Worst experience. Local maids do a far better cleaning than Urban Company team.
We had a full house cleaning appointment along with an Add on for cleaning the kitchen cabinets from inside as well in Dwarka, Sector 4 today.
As they have mentioned on their website and app that this service includes scrubbing the floor. Ashish and his team didn’t use the wet vacuum or scrubber at all to clean the floors. They just swept the floor with a broom and mopped it. I am not paying more than Rs 5700 to sweep and mop. This is what we paid for the service today, Rs 5700. Not worth it at all. Very disappointed. Never calling them back again ever.
Also the Add on service to clean the kitchen cabinets from inside was for Rs500…Ashish told us that this only includes cleaning 8 cabinets in the kitchen which is not mentioned anywhere on the website or app.
Poor quality of service and poor communication skills.

Beware of their service they dont have any customer care service they only hire Bot who reply same thing again and again.
I booked one insta help and suddenly I saw it's showing your booking completed after that I contacted help but they don't understand anything again and again saying your booking completed. Although nobody came to my house.
SO DONT BOOKED WITH THEM THEY ARE FRAUD.

If there is zero rating i would have given that, don't trust these people for any important or urgent work.
I have booked for a deep cleaning for 2 times, each time they kept cancelling without any intimation and your work will not get done.

Horrible experience this company should shut down . I booked a service from urban company prepaid the amount but the notification of booking and detailed not showed up .when I try to contact the urban company customer care no the no found to be invalid . I in fact mailed at the mail address mentioned at urban company helpline app but I don't get any response . This is totally fraud . The authority not even taking the responsibility to resolve the issue . Urban company # fraud company # unprofessional.

Horrible service with no means to complain. All u get is a bot which is annoying enough for u to throw ur phone. I booked a salon service 2 days before and the technician confirmed and said someone else also wants to come and watch! I refused and today a few hours before the service it was cancelled due to some "personal emergency" of the technician. Urban company in returns just "graciously" offers me a full refund... How kind of them. Pls be careful of them

Very bad repairing service . Even after multiple complainants they are not taking seriously neither returning money

Pathetic company and service..they should shut down their services

Disgusting service from insta help bookings.Accepting bookings for insta help and never ever sent a professional according to the booking and no accountability regarding the service .What is the purpose of insta help if u were not able to manage bookings Repeated cancellations and rsscheduling of ths service was gping on from three days but the service is not complete.I waz fed up of rescheduling and continous cancellation,so i wanted to cancel the booking but urban company is cutting 40% of my booking cost.Why should i bear that cost.That is not.my fault,but it is urban company fault that he is not fulfilling the service.Thsinis not the first time this is happenning.Arey uc u better change insta help name bcoz i hope u know the mwaning of insta help.U r not finishing the service even after 3 daya of booking.Very very poor and disgusting and cheating the public with out acxountability

AC Service was scheduled for 10.8.26 at 1:30 pm at Newtown, kolkata. The person Devdas Mondol came. Company had already taken Rs. 350 as charges. That fellow just after seeing said he couldn't work in Multi story building, and left. Urban Company is a crook and cheat Company duping people

⭐ 1 Star – Extremely Poor Experience with Urban Company Laptop Repair

I had a very disappointing and frustrating experience with Urban Company’s laptop repair service.

I initially reported that my laptop display was not working. The engineer assured me that after the repair, a 6-month warranty would be applicable anywhere in India where Urban Company provides the service.

Based on this assurance, I agreed to the repair.

Unfortunately, the same display problem occurred again the very next day. The laptop was repaired again, but after around two weeks, the exact same issue occurred for the third time.

By then, I was in my hometown and tried multiple times to contact Urban Company to claim the warranty. However, I was repeatedly forced to deal with an AI chatbot, which was unable to resolve the issue. I was even informed that I could not claim the warranty for the same device.

After four days of continuous follow-ups, I finally managed to speak with customer support. I was then told that the warranty would be applicable only at the same location where the original repair was carried out.

This is completely different from the assurance given by the engineer at the time of repair. If the warranty is location-specific, this should have been clearly communicated before taking payment and completing the repair.

My concerns:

❌ Same problem occurred three times after repair
❌ Repair did not provide a lasting solution
❌ Warranty assurance given by the engineer was misleading
❌ Extremely difficult to reach a human support representative
❌ AI chatbot was unable to resolve the issue
❌ Four days wasted just trying to get a warranty response
❌ Warranty terms were not communicated clearly

I expected a professional repair service and proper after-sales support, but unfortunately, the experience was completely opposite.

I strongly recommend that customers carefully verify the warranty terms in writing before taking laptop repair services from Urban Company.

Based on my experience, I do not recommend Urban Company for laptop repair services.

Want to give 0 star to instahwlp aa the company looting money by offering insta super saver pack. All the time no helper available n they will say service expired n no refund given.
Worst service I suggest not to. Take any insta help service from Urban clap

My god this company is so shady I have to expose its wrong doing somewhere because there is no chance you will be able to do it on mobile app stores as the reviews are botted.

- botted reviews:
Even on Apple Store, I have this app a one star, I have never given this company anything other than one star, I have updated my review so many times and edit page shows one star, but when I see it in list of reviews, it shows as 4 star. How is it possible? Then I notice other reviews where people are complaining or calling the company fraud but the rating is 5 star. The company has unrealistically high rating at 4.8-4.9 while majority of people online/in life will only tell you about mediocre experiences. Not even good companies have reviews this high. Their App Store reviews definitely need to be exposed.

- retroactively changing plans
They repeatedly retroactively change a plan or service they already sold in a way where your product or service is no longer what you already purchased. Or they will add additional fees that were not part of the original plan and weren’t disclosed anywhere. If you think this is illegal you are right, but people don’t fight legal battles with these big companies that’s why they are getting away with it. Basically anything you purchase as service from UC has no assurance, they can change it after sale rendering it useless for your cause and there is nothing you can do. This is specially happening a lot in instahelp service.

- shady business practices
I will give you only two of the many examples I have first hand experienced or know people who have. Their AC service guys are known for purposely leaking gas during AC cleaning to charge you for refill. They also frequently diagnose compressor issues when none exist, even in less than one year old ACs. They are a liability and a security risk because they might temper with your perfectly good AC to charge you a bigger bill.
Second, recently they sold a lot of instahelp subscriptions at a discount and quietly removed the part about cancellation of pack being free if pack is unused, instead charging a hefty flat rate cancellation fee on all packs even if the pack is fully unused. Next they moved all of their decent-high rated helpers to “insta help gold” category by introducing this new thing where they charge you more for any helper who has decent ratings and only offer you inexperienced/low rated helpers at base level. Now if you are a frequent user, your maid/helper was most likely moved to gold tier. Which means the packs you bought specially to get your helper are rendered useless because they retroactively applied the gold status requirement to your pack and made it so you can’t book any gold status helper on the existing pack. So now your pack is useless if you don’t want to turn your house into an experiment with newly hired staff. But wait, you can’t even cancel it for something that is entirely forced on you, because they will charge you cancellation fee as high as the refund amount itself. This is blatantly illegal to materially change a service to this level post sale, they know this so if you challenge them they will be willing to quietly refund your remaining bookings, but not until you put up a lot of fight and even then it’s situational on what agent you get.

- fully AI abysmal customer service
Their customer service first point of contact is entirely AI chat bot, but it’s not some high tech chat gpt LLM. It’s a very basic model that doesn’t understand simplest of the things, doesn’t resolve issues and doesn’t let you talk to a human no matter what you do. There are extremely rare scenarios/keywords in which you will be able to bypass it and connect to a human. Otherwise it’s a lost cause and if one of the preset answers in the bot doesn’t solve your problem, you basically won’t get help/money back.

This company is banking entirely on taking advantage of first time customers and duping them to keep their business model going. They hope the customer will be desperate to get help and ignorant about prices, so they can be exploited. There is little to no incentive for long term loyalty because their business model is all about duping and once you realize the scams this company is running, you won’t go back to it. They try to use attractive offers and free wallet credits to find their victims because they really struggle to retain existing customers.

I think more customers should come forward and expose this company on every platform possible because the botted reviews on app stores are making a lot of people fool that this is a credible business which it is not.

Terrible experience. Bunch of un trained people. You will have the worst nightmares of your life if you get your work done from this company. This company should he closed. Unprofessional staff, don’t know how to solve issues. They will make your new things turned into 50 year old product if you get it done through there company. Ridiculously bad company

Doesn’t deserve even a star. The service is trash and so is their irresponsible behaviour. I’ve tried given them the benefit of doubt thrice and everytime they do not show up for their appointment and call and try to pin the blame on us. Stay away from this robbery.

I took the Insta Help pack from Urban Company on 21st July. In the second booking, Urban Company failed to send help and kept rescheduling the booking again and again. When I cancelled the booking, Urban Company said that they have processed my refund, but it has not been reflected in my account till date.
Urban company not able to give good service nor refund

I booked an AC foam cleaning service on 10 June through Urban Company and paid ₹728. During the service, the technician checked the gas level in front of me and confirmed that it was 89%.

However, within just 10–15 days, I was informed that the gas level had dropped to only 10%. When I questioned how such a huge drop could happen in such a short time, I was told that Urban Company was not responsible and was asked to book another service.

I booked the second service, and the technician charged me ₹5,728 for gas refilling. After that, I raised a complaint because it made no sense that the gas level could drop from 89% to 10% within such a short period without any proper explanation.

The response I received from Urban Company was extremely disappointing. They refused to take responsibility, refused to refund the amount, and simply said that booking the service was my choice. They even told me that whether I continue using their app or not is entirely up to me.

This is very poor customer service. There was no accountability, no proper investigation into the issue, and no support for a genuine customer concern. I expected a professional service and fair resolution, but instead I ended up paying twice and received no help.

I would not recommend Urban Company based on my experience.