I purchased the wrong size of Wayfarers for a gift and had zero problems with the returns procedure; all e-mails were responded to quickly and the replacements sent out with no hassle. Their selection... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described. The delivery was fast and safe, e... See more
Company replied
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... See more
Company replied
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... See more
Company replied
Company details
Written by the company
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Contact info
22 Lintons Lane, KT17 1DD, Epsom, United Kingdom
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4.6
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 58% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant service. Brilliant price.
Haven't got a wrong word to say about them. The price and the whole purchasing experience was great. Well done everyone from customer service. Cannot fault a thing
April 7, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Pauline,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Refund mishap sorted
Unfortunately the glasses did not fit so I had to return them. I didn't realise that in order to get it refunded I needed to contact them after I sent them back. As I didn't contact them I did not receive any correspondence so thought I'd been scammed....this however was sorted out very quickly by the company once they were made aware of my mistake!! Thanks and apologies
March 1, 2026
Reply from URBAN SUNGLASSES
Hi Dear Michala,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Their prices is very good
Their prices is very good. The order processing and deliver time is quick.
When I have an issue with my order and reach out to them their response to my communication is swift and they resolve any issue or queries I have. I will definitely recommend them to friends and family.
Thanks to all the staff at Urban Sunglasses that I had dealings with.
April 3, 2026
Reply from URBAN SUNGLASSES
Hi Dear Omey,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome service and very pleased with…
Awesome service and very pleased with the glasses.
March 27, 2026
Reply from URBAN SUNGLASSES
Hi Dear John,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The sunglasses are great but I feel…
The sunglasses are great but I feel they are very slightly bent so don't fully sit symmetrical on my nose.
April 1, 2026
Reply from URBAN SUNGLASSES
Hi Dear Annie,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great customer service
Really helpful and communicative customer service department. We used WhatsApp and they were so quick to respond. My first pair ordered had gone out of stock but they got them shipped from Europe and kept me updated on deliveries etc.
April 8, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Joanna,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great
At first I received faulty sunglasses, but the customer service was excellent — they quickly accepted my return and sent me a new pair without any hassle. Really impressed with how smoothly everything was handled. Very happy customer, 10/10! 🌟
April 6, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Roma,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Customer experience and service 10/10
March 27, 2026
Reply from URBAN SUNGLASSES
Hi Dear Francesca,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Joanne,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Please do not fall for this scam
Blatantly obvious fakes, sunglasses arrive without functional authentication tags, broken boxes and dodgy stitching.
Only positive is they will accept returns to sell the fake sunglasses back on.
Please do not fall for this.
March 27, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Kirsty,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I ordered the wrong size and had no…
I ordered the wrong size and had no hassle sending them back and getting a full refund,many thanks.
March 9, 2026
Reply from URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Super quick delivery and great glasses…
Super quick delivery and great glasses at a very competitive price! Will use again
March 14, 2026
Reply from URBAN SUNGLASSES
Hi Dear Luigi,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Excellent Company!
Excellent Company!
Super fast delivery. Beautifully packaged. Superb quality RayBans. I love my Justins. Even comes with a complimentary cleaning kit. Perfect customer support via whatsapp. 11/10, thanks Urban Sunglasses UK!
March 21, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Sebastian,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Superb service and advice.
March 5, 2026
Reply from URBAN SUNGLASSES
Hi Dear Steve,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Amazing customer service when…
Amazing customer service when exchanging styles and wonderful products
March 5, 2026
Reply from URBAN SUNGLASSES
Hi Dear Zuzana,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Raja,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Muhammed,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Dean,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Oliver,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
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