I purchased the wrong size of Wayfarers for a gift and had zero problems with the returns procedure; all e-mails were responded to quickly and the replacements sent out with no hassle. Their selection... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs of Prada sunglasses (PRA51S and PRA57S Polarised) and I’m very satisfied. The products are original, well‑packaged, and exactly as described. The delivery was fast and safe, e... See more
Company replied
I Bought some sunglasses for my partners birthday, they came quicky after ordering, unfortunately they were not her style, i contacted the urban sunglasses service team and they were excellant at so... See more
Company replied
Recently bought a pair a of silver mirror polarised RB3025 aviators. There was a tiny manufacturing flaw in one of the lenses though so I contacted CS and to cut a long story short; they replaced... See more
Company replied
Company details
Written by the company
Urban Sunglasses, supported by a holding company active in the eyewear industry since 1988, strives to connect consumers with high-quality products. As a retailer of luxury sunglasses, Urban Sunglasses operates a vast network of suppliers and sales outlets across numerous countries worldwide. The company leverages its extensive experience in e-commerce and the eyewear sector to offer customers globally renowned brands, crafting a product and marketing strategy that aligns with contemporary dynamics.
Contact info
22 Lintons Lane, KT17 1DD, Epsom, United Kingdom
- (+44) 740 568 59 06
- info@urbansunglasses.co.uk
- urbansunglasses.co.uk
4.6
Excellent
176 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My new fave
Honestly I usually dont write reviews but these are great. Arrived boxed well and cheaper than anywhere else. Proper happpy with my purchase.
February 3, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Maurice,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I love my sunglasses they came so fast
I love my sunglasses they came so fast, I definitely buy few more, amazin costumer service!
March 4, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Karla,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reliable
If I had to describe it I would say reliable. Found a pair I couldn't find elsewhere. They arrived with all the papers . Definitely genuine, Glad I found them.
February 4, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Joshua,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear William,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Very happy with my sunglasses which…
Very happy with my sunglasses which were already competetively priced but with a discount code came in £20 cheaper than Sunglass Hut. Authentic product. Fast delivery too. I did read a couple of negative reviews but my experience was very good and I would buy again.
February 19, 2026
Reply from URBAN SUNGLASSES
Hi Dear Helen,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Brilliant communication and service
February 11, 2026
Reply from URBAN SUNGLASSES
Hi Dear Elsie,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Best prices around
I had been looking for these prada ones for a while and was pleased to find them at a competitive price here. They arrived well package in a nice box with all the accessories included.
Delivery was quick and free, which was a bonus. Overall, a very positive hoping experience.
February 22, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Eleanor,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
good service
good service! the packaging was immaculate and shipping was so quick. everything was excellent. I got pair of Tom Ford this moment but I’ll be back to get for my wife…
December 24, 2025
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Customer,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great stuff
Cheaper than the high street shops and got here FAST. Was worred about fakes but these are real.
January 2, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Guy,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Issue resolved
After my sunglasses arrived I complained about the quality, the team were quick to resolve my issue. Sending me a new pair from another supplier which I was extremely happy with free of charge. The only reason for 4 star, is because I had to knock a point off for the 1st pair that arrived. Can’t fault their customer service! Thank you
February 6, 2026
Reply from URBAN SUNGLASSES
Hi Dear Amie,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Avoid
I have recieved a very suspect pair of Tom ford sunglasses. The box is damaged and one of the arms is clearly misaligned. I suspect they are either seconds or fakes. I am currently awaiting a response from the company regarding how to return the item as despite a’14 day free returns policy’ how to achieve this is less than transparent. It all now feels a bit dodgy. From my current experience I would avoid in all honesty.
February 19, 2026
Unprompted review
Great customer service
Great communication and service. Super fast delivery
Highly recommend
February 11, 2026
Reply from URBAN SUNGLASSES
Hi Dear Mac,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Reply from URBAN SUNGLASSES
Hi Dear Dylan,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Easy to us sit
Easy to us sit. Found what i wantd and paid with klarna. No issus at all. A++
January 2, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Dale,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Great store
February 7, 2026
Reply from URBAN SUNGLASSES
Hi Dear Vladimir,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I forgot to apply my discount when…
I forgot to apply my discount when placing the order, but the team was helpful and resolved it quickly over the phone. The time arrived on Thursday as expected. Overall a positive and straightforward experience.
February 14, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Tom,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Fantastic sunglasses and Customer service
The sunglasses I ordered arrived and whilst I loved them, they came without a case or certificate of authenticity. I emailed Urban Sunglasses and they replied immediately.
They resolved the issue as soon as possible and apologised for the mistake. Fantastic customer service. Would therefore highly recommend.
Thanks
February 6, 2026
Reply from URBAN SUNGLASSES
Hi Dear Nicola,
Thank you for your time and 4-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Awesome company to deal with
Awesome company to deal with. Minor stock issue but they over-delivered in what was promised. my Tom Fords are excellent!
January 31, 2026
Reply from URBAN SUNGLASSES
Hi Dear Adam,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
I’ve purchased a pair of ran ban…
I’ve purchased a pair of ran ban glasses lately. Very pleased with the quality. Great price. Exactly as described on the web page.
Service was brilliant. Glasses arrived very promptly. Will definitely be purchasing more from urban sunglasses. 👍
February 7, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Mark,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
Next day delivery was spot on
Next day delivery was spot on. Boxed well and glasses fit me perfect. Will use them again!!
January 1, 2026
Unprompted review
Reply from URBAN SUNGLASSES
Hi Dear Iain,
Thank you for your time and 5-stars review!
Your recommendation means a lot to us. We look forward to serving you again.
If you have any further comments or need assistance, please don't hesitate to contact us.
Warmest regards,
Urban Sunglasses Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.