I've purchased a childs water bottle from Mori. The bottle arrived quickly and after using it for a couple of weeks we noticed it was leaking due to a faulty kid. Mori customer service was brillia... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
My family adores our MORI products. When the zipper on my son's sleep sack broke, Grant from customer support was kind and attentive and immediately authorized sending through a replacement. No hoops... See more
Company replied
Amazing customer service. In March 2025 I ordered a pack of 7 sleepsuits. I thought I only received 6. Sadly we later discovered that someone had been taking things from our home, and this is most lik... See more
Company replied
Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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excellent communication
excellent communication.
Eager to please with courtesy and speed.
Very satisfied. Keep it up Mori.
May 12, 2026
Unprompted review
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Fast and excellent service
Fast and excellent service! I received a response and resolution to my issue within a very short amount of time, having accidentally added something to my order I didn't want.
Thank you Grant!
May 12, 2026
Unprompted review
Reply from MORI
Hi Dimitra,
Thank you so much for your lovely review, it means a lot. I’m really glad we could sort things out quickly for you, and I’ll be sure to pass your kind words on to Grant.
We appreciate you taking the time to share your experience.
With Love the MORI Team
Placed an ordered but mistakenly was…
Placed an ordered but mistakenly was sending to wrong address. A quick message to Customer care and they have sent the items to my postal address
Quick to respond and correct my mistake, will definitely be using this site again
May 11, 2026
Unprompted review
Reply from MORI
Thank you so much for taking the time to share this P Rowland, it truly means a lot.
We’re really glad we could step in quickly and make sure your order was sent to the right address.
It’s wonderful to hear you’ll be shopping with us again.
Thank you for choosing MORI.
Excellent customer service
Excellent customer service, thank you, Kay
—
UPDATED: Unfortunately, I’ve had to amend this review. I placed my order on Thursday at 2:30 pm for next-day delivery, missing the cut-off time by only 30 minutes. Because of this, I contacted customer service to check whether the order could still arrive on time, as it was a gift I needed by Saturday noon. Customer service responded very quickly and reassured me that this would be possible. i was impressed.
I completely understand that delivery delays can sometimes be outside of the company’s control. However, I am disappointed that I was reassured the order would arrive on time when, by Saturday noon, it had not even left the delivery depot despite me paying for next-day shipping.
Unfortunately, I will now need to return the item after it arrives..
May 7, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review Inga, we’re so glad Kay was able to help.
With Love,
The MORI Team
Very good customer service
Very good customer service, I needed to cancel my order due to a change in need. They were very helpful.
May 6, 2026
Unprompted review
Reply from MORI
Thank you so much for your kind words Mandy. We’re really glad we could help with your cancellation and appreciate you taking the time to share your experience. 💛
Warmest wishes,
The MORI Team
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Outstanding Support from Kathlen
I had a great experience with Kathlen at Mori. She responded incredibly quickly and resolved my issue with a missing delivery within just a couple of hours. Her efficiency and clear communication made the whole process stress-free. I really appreciate how helpful and proactive she was; excellent customer service all around. I’m very happy with the support I received!
May 4, 2026
Unprompted review
Reply from MORI
Hi Denisa,
Thank you so much for taking the time to share this lovely review, it truly means a lot to us.
We’re delighted to hear that Kathlene was able to support you so quickly and make the experience stress‑free.
We’re so pleased everything was resolved smoothly, and we really appreciate you choosing MORI.
With Love,
The MORI Team
Great products and amazing customer…
Great products and amazing customer service. Resolved the issue immediately.
April 30, 2026
Unprompted review
Reply from MORI
Hi Anastasia,
Thank you so much for taking the time to share this, it truly means a lot to us.
We’re delighted to hear that you’re enjoying your MORI products and that our team was able to resolve things for you so quickly.
Your support is genuinely appreciated, and we’re always here if you need anything in the future.
Warm wishes,
The MORI Team
We love Mori
We love Mori. Their sleepsuits are super soft and comfy. All our baby’s sleepsuits and bodysuits are from Mori. We joined the sleepclub which helps not having to think about buying a new sleepsuit. The only thing I’d like is a way to donate our old sleesuits or recycle them.
The staff in the store in nottinghill are wonderful and super helpful.
April 28, 2026
Unprompted review
Reply from MORI
Hi Tamara,
Thank you so much for taking the time to share such a thoughtful review, it means a great deal to us.
We’re delighted to hear how much you love our sleepsuits and bodysuits, and that Sleep Club has made things a little easier as your little one grows.
We also really appreciate your suggestion about donating or recycling outgrown sleepsuits. It’s wonderful feedback, and something we’re continuing to explore as we look for ways to make our products even more circular and sustainable.
And thank you for the kind words about our Notting Hill team, they’ll be so happy to hear this.
Warmest wishes,
The MORI Team
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Great customer service and fast resolution
I had an issue with a delivery that appeared to be lost in transit, but I was really impressed with how MORI handled it.
Their customer service team was responsive, professional, and very helpful throughout the process. Once the issue was confirmed, they quickly arranged a replacement and even shipped it via express delivery, which arrived without any problems.
Overall, a very smooth and reassuring experience despite the initial issue. Great customer support — thank you to Kathlene and the team!
April 22, 2026
Unprompted review
Reply from MORI
Thank you so much for taking the time to share this lovely review Stef, it truly means a lot to our team.
We’re delighted to hear that, despite the initial delivery issue, everything was resolved smoothly and that you felt supported throughout the process.
We really appreciate your kind words and the trust you’ve placed in us.
The MORI Team
Decent prices and good customer service
I've purchased a childs water bottle from Mori. The bottle arrived quickly and after using it for a couple of weeks we noticed it was leaking due to a faulty kid.
Mori customer service was brilliant. They reviewed the photos and immediately got to sorting out the issue and in no time we got a replacement lid shipped out to us.
April 15, 2026
Unprompted review
Reply from MORI
Thank you so much for taking the time to share this feedback Norbert, we really appreciate it.
I’m glad to hear your little one is enjoying their water bottle, and even more pleased that our team could step in quickly once you spotted the issue with the lid.
We’re grateful for your kind words and for choosing MORI.
The MORI Team
The clothes are comfortable and of great quality, and the service is excellent!
I regularly buy a lot of baby clothes from Mori because they are very comfortable. This time they sent the wrong item, but after I contacted them, they immediately sent a replacement. The service was excellent! Looking forward to more discounts and will continue purchasing!
April 17, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review, Huan. We’re delighted to hear how much you enjoy the comfort and quality of our baby clothes.
I’m really sorry that the wrong item arrived this time, but I’m glad our team could put things right quickly for you.
We truly appreciate your continued support.
Wishing you a wonderful week ahead,
The MORI Team
Great customer service
We have used Mori products for both my daughter and now my son. Unfortunately, one of the zippers on ny son’s sleepsuit broke after a couple of wears making it unwearable. I contacted Mori and Grant responded within an hour and a replacement sleepsuit arrived within a few days. Great customer service and lovely products!
April 10, 2026
Unprompted review
Reply from MORI
Thank you for your lovely review Tanya . We’re so glad we could get a quick replacement out to you, and we truly appreciate your continued trust in MORI for both your little ones.
Wishing you a lovely weekend,
The MORI Team
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Amazing customer service when I had a…
Amazing customer service when I had a delivery issue with EVRI. Quick responses, quick solutions. Also high quality products that I love gifting for baby showers.
April 16, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely feedback Kylie, it truly means a lot to us.
We’re so glad we could step in quickly when you had an issue with EVRi, and it’s wonderful to hear that you’ve been enjoying our products too.
Wishing you a wonderful week ahead,
The MORI Team
Grant from customer service was superb…
Grant from customer service was superb and helped out when I put in the wrong address! Thank you!
April 15, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review NMJH, it truly made our day.
We’re so glad to hear that Grant was able to step in and help with the address issue. Making things easy and stress‑free for our customers is exactly what we aim for, so your kind words mean a lot.
We really appreciate you taking the time to share your experience.
Warm wishes,
The MORI Team
Exceptional customer service
Exceptional customer service! They were incredibly kind and resolved my issue right away. A great brand that truly prioritises quality.
December 10, 2025
Unprompted review
Reply from MORI
Hi Maria,
Thank you so much for your lovely feedback, it truly means a lot.
We’re delighted to hear our team could help so quickly, and even more grateful that you felt the kindness behind the support.
Wishing you and your little one a wonderful week ahead.
The Mori Team
Fantastic customer service and care
Fantastic customer service and care.
Quick responses to my email and solved my problem in a timely manner.
Highly recommend MORI for their wonderful products and customer care.
April 14, 2026
Unprompted review
Reply from MORI
Thank you so much for your kind words Chel, we’re really glad to hear our team could support you quickly and get everything resolved.
Wishing you and your little one a wonderful week ahead.
Warmly,
The MORI Team
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Fantastic product and excellent…
Fantastic product and excellent customer service - highly recommend!
April 14, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely feedback Portia, we’re truly grateful you took the time to share it.
We’re delighted to hear that you’re enjoying your MORI pieces and that you’ve had such a positive experience with our customer care team.
Warmest wishes,
The MORI Team
Reply from MORI
Hi Elizabeth,
Thank you so much for your lovely feedback, we’re truly grateful you took the time to share it.
We’re delighted to hear that you had an excellent experience with our customer care team.
The MORI Team
One of those "wow" customer service companies
Amazing customer service. In March 2025 I ordered a pack of 7 sleepsuits. I thought I only received 6. Sadly we later discovered that someone had been taking things from our home, and this is most likely why 1 went missing. MORI replaced the 7th and was highly responsive during this time. Secondly, when I compare my baby's clothes to the clothes purchased from other companies, the MORI clothes are softer, last longer, and are just of a much higher quality. I now only go to MORI to buy items for my daughter, knowing that the quality is awesome, and the customer service is exceptional.
April 13, 2025
Unprompted review
Reply from MORI
Hi Sonia,
Thank you so much for taking the time to share such a thoughtful and heartfelt review. We’re truly touched by your kind words.
We’re so glad we could support you during what must have been a stressful situation, and it means a great deal to hear that our team was able to help when you needed it most.
Your feedback genuinely brightened our day, and we’re incredibly grateful to have you as part of the MORI family.
Warmest wishes,
The MORI Team
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