Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
Company replied
I religiously buy Mori pj’s and sleeping bags which are by far the best, most soft and cosy wear I ever bought for my little one. When I experience a delivery issue (due to local delivery provider) I... See more
Company replied
Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
There was a problem with te courier but the team solved it promptly! Have been using Mori since our little one was born.
June 7, 2026
Unprompted review
Reply from MORI
Good morning Deepa,
Thank you so much for your lovely review and for being part of the MORI family since your little one was born. 💛
We're sorry there was an issue with the courier, but we're pleased our team could resolve it quickly for you. Your continued support means so much to us, and we're honoured to have been part of your family's journey from the very beginning.
Thank you again for choosing MORI.
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William from the customer service team…
William from the customer service team emailed me to check my parcel had arrived. I thought I was missing a piece from the toy I ordered and he very quickly contacted the manufacturer for me and tried to sort it out. Thankfully I found the missing piece in the leg of the toy so we didn’t need to take it any further. But he was very attentive, polite and helpful. Really fantastic customer service
June 5, 2026
Unprompted review
Reply from MORI
Good morning Laura,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that William was able to support you and provide a positive experience. It's wonderful that the missing piece turned up in the end, and we're so pleased everything could be resolved quickly.
We'll be sure to pass your kind words on to William — we're sure they'll mean a great deal to him. Thank you again for choosing MORI and for being part of our community. 💛
Reply from MORI
Hello TG,
Thank you for your feedback.
It's always gratifying to know we have been able to assist our customers.
Have a fabulous day.
Kind regards,
Kay
Senior Customer Care Executive
Lovley company and super fast…
Lovley company and super fast communication when I contacted the customer help email! Thank you will order again! X
June 2, 2026
Unprompted review
Reply from MORI
Hello Candice,
Thank you for those kind words. It is lovely to hear we were able to assist you.
I have just viewed some of our future designs and you are going to love them. Keep an eye on the new in page.
Have a fabulous evening.
Best wishes,
Kay
Senior Customer Care Executive
I have been deeply disappointed in…
I have been deeply disappointed in Mori. Eu or babymori.com. Their actual goods are excellent but their service is deplorable outside of the UK.
I ordered over £100 of baby clothing for my daughter in law 10 days ago. The tracking provided by Evri has been nonexistent. I wrote to MORI and they confirmed that about 5-6 days later my parcel was still in Basildon with Evri. Nothing since. I leave France today. I've written to their customer service multiple times and have had no response.
To add insult to injury... I had a further £££ in my basket for my daughter s child and my nephews new baby. I was waiting to see what happened with the delivery to France. They have had the audacity to process that order to the same French address. I'm calling my bank to try and get all my money back.
I would not recommend dealing with them as they clearly don't care about customer service. There is no way they will let you speak with a person. All BS automated "help chat".
June 1, 2026
Unprompted review
Reply from MORI
Hi Ali,
Thank you for taking the time to share this feedback, and we’re truly sorry for the experience you’ve had, this is not the level of service we want for any of our customers, wherever they are in the world.
We’d really like to look into this and make things right for you. So that our Customer Care team can locate your account and assist as quickly as possible, could you please confirm your order number and the email address used at checkout?
Once we have those details, we’ll be able to review what’s happened with your delivery and the additional order you mentioned.
Thank you again for bringing this to our attention, we’re here to help.
The MORI Team
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Great company with great prices and a…
Great company with great prices and a truly outstanding customer service. A parcel went missing and once we'd informed them they swung in to action and sorted it immediately without any fuss. Would highly recommend Mori.
May 29, 2026
Unprompted review
Reply from MORI
Hi Lynsey,
Thank you so much for your kind words. We’re really glad we could help get everything sorted quickly once you let us know about the missing parcel.
We truly appreciate your recommendation and your support.
Warmest wishes,
The MORI Team
Excellent customer service from Kay
Excellent customer service from Kay. I received a response to my email extremely quickly to say that my exchange was being processed.
May 29, 2026
Unprompted review
Reply from MORI
Hi Charlotte,
Thank you so much for your lovely review. We’re delighted to hear that Kay was able to assist you so quickly and that your exchange is already on its way.
Wishing you a wonderful week ahead,
The MORI Team
Issue very quickly revolved
Very quick, communicative customer success team
May 28, 2026
Unprompted review
Reply from MORI
Hi Oyku,
Thank you so much for taking the time to share this. We’re really glad to hear your issue was resolved so quickly and that you felt well supported by the team, it truly means a lot.
Love The MORI Team
Ordered from Baby Mori a couple of…
Ordered from Baby Mori a couple of weeks ago and unfortunately had an issue with the delivery. Kathlene in customer services was extremely helpful and responded to my queries instantly and was very much appreciated to get my babies 1st birthday present in time.
The 4 stars is due to, I tried to contact the company twice beforehand, through the online form and their online chat and I didn't receive any email confirmation that my query had been processed and only after I found their email address I got very quick responses
May 27, 2026
Unprompted review
Reply from MORI
Hi SW,
Thank you so much for taking the time to share your feedback with us, we truly appreciate it.
We’re delighted to hear that Kathlene was able to support you so quickly and help ensure your little one’s 1st birthday present arrived in time. I’ll be sure to pass your kind words on to her.
Thank you again for your thoughtful review and for choosing MORI. We hope your little one had a wonderful first birthday.
Warm wishes,
The MORI Team
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Reply from MORI
Thank you so much for your lovely words Zina, we’re really glad we could help so quickly. Wishing you a wonderful rest of your week. 💛
The MORI Team
Excellent customer service
Excellent customer service. Had an issue with the address and it was resolved in a day. Very good communication via email.
May 24, 2026
Unprompted review
Reply from MORI
Hi Carina,
Thank you so much for your lovely review. I’m really glad we could get the address issue sorted quickly for you. It means a lot to know our communication made the process smooth.
If you ever need anything else, we’re always here to help.
The MORI Team
Second to none for aftercare sales…
I have bought many items from Mori and received excellent service. All clothing is of fabulous quality, so soft for babies and designed well for easy of use for parents. I had to contact Mori regarding a t shirt which had become unstitched. The aftercare was second to none. Immediate response (same day). Great service and quickly resolved. Thank you Mori. 🤗
May 19, 2026
Unprompted review
Reply from MORI
Hi Diane,
Thank you so much for taking the time to share this lovely feedback, it truly means a lot to us.
We’re delighted to hear how much you’ve enjoyed your MORI pieces over the years, and even more so that your recent aftercare experience felt supportive and seamless.
Thank you again for your kind words and for being part of the MORI community.
Love The MORI Team
Amazing cellular blankets
The best cellular blankets we've tried so far. Soft, high quality fabric.
May 4, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review ST, we’re delighted to hear you’re enjoying our cellular blankets and that the softness and quality are shining through. It means a lot to us. 💛
The MORI Team
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Absolutely fantastic.
May 19, 2026
Unprompted review
Reply from MORI
Thank you for your lovely feedback Maria, we’re so happy to hear you had an absolutely fantastic experience with us. 💛
Reply from MORI
Thank you so much for your lovely review Hailey, we’re so glad Kay was able to help and get everything sorted quickly. 💛
Customer service is so helpful
Customer service is so helpful! And high quality products
May 15, 2026
Unprompted review
Reply from MORI
Hi Morgan,
Thank you so much for sharing this lovely feedback. It truly means a lot to us. We’re delighted to hear that you’ve had such a positive experience with our Customer Care team.
We’re also so happy to know you’re enjoying the quality of our products.
Thank you again for taking the time to leave this review. Your support is genuinely appreciated.
Warm regards,
The MORI Team
Customer care service
One of the items in my order arrived in the wrong size. The day after I emailed MORI, their customer care team contacted me and they quickly arranged for the correct size to be delivered to me. I received the correct item only 4 days after I had first contacted them. I have been a MORI customer for the last 2 years and I have always loved the quality of their products. Now, I am also very pleased with their customer service too! Excellent delivery of service with professionalism!
May 12, 2026
Unprompted review
Reply from MORI
Hi Nicky,
Thank you so much for taking the time to share this lovely review. We’re truly grateful for your kind words and for being part of the MORI family over the past two years.
I’m so pleased to hear that our team was able to resolve the sizing issue quickly for you.
Your feedback about both our product quality and our customer care really does make our day.
Thank you again for your trust and continued support, it means more than you know.
Warm regards,
The MORI Team
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Great customer service and when I asked…
Great customer service and when I asked to change my address soon after I ordered they did it! I appreciate it a lot!
May 17, 2026
Unprompted review
Reply from MORI
Hi Kajal,
Thank you so much for your lovely review. We’re really glad we could update your address in time and make things a little easier for you. We truly appreciate you taking a moment to share your experience with us.
Wishing you a wonderful day ahead,
The MORI Team
Disappointing customer service experience
I ordered several items from MORI and received the wrong item in my order. Instead of the “Mushie Snack Cup,” I was sent a different product “Mushie Training Cup + Straw”. I contacted customer service immediately and provided photos of both the item received and my original order confirmation. My initial email was polite and clear, but after several days I only received automated/holding responses and had to follow up multiple times for an update. When I finally received a response, MORI stated they were still checking with their warehouse regarding the SKU issue before offering either a refund or exchange. While the representative was polite, I was disappointed that there was no immediate resolution despite clear evidence that the incorrect item had been sent.
Mistakes can happen with any retailer, but the slow response time and lack of a straightforward resolution made the experience frustrating. I would have expected the correct item to be sent promptly or a prepaid return arranged without repeated follow-ups. Overall, the products themselves are lovely, but the customer service experience did not match the premium image of the brand, due to this experience I will likely buy the same brand(s) that I bought via MORI, but from a different retailer going forward.
**update** After several days of emails and repeated follow-ups, MORI eventually confirmed that the website listing/image was incorrect and that the item supplied was not the item ordered. However, despite this being entirely their error, the only resolution offered was a refund after returning the item. No replacement was possible because the advertised item was apparently not actually available as shown on the website.
What has made this especially frustrating is the amount of time spent chasing a resolution for a mistake that originated entirely from MORI’s inaccurate product listing. Even after acknowledging the issue, the expectation still seemed to be that I should spend additional time arranging the return myself. Mistakes happen, but for a company presenting itself as a premium brand, both the accuracy of the listing and the handling of the situation fell well below expectations. Will not order from this company/brand again.
May 8, 2026
Unprompted review
Reply from MORI
Hi Lauren,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration caused during this experience.
After reviewing your case, we identified that the issue stemmed from an incorrect product image on our website, rather than an incorrect item being picked by our warehouse. We completely understand how this led to confusion, and we sincerely apologise for the inconvenience.
Our team worked to verify the listing error internally so we could provide you with accurate information, and once confirmed, we offered a full refund along with a free return.
We appreciate your patience while we investigated the issue, and we’re sorry that this situation did not reflect the smooth experience we aim to deliver. Your feedback has been shared internally so we can continue improving both our product accuracy and our response times.
Warm regards,
The MORI Team
excellent communication
excellent communication.
Eager to please with courtesy and speed.
Very satisfied. Keep it up Mori.
May 12, 2026
Unprompted review
Reply from MORI
Hi Anne Lise,
Thank you so much for your lovely review. We’re really glad to hear that our communication and support made a positive difference. Your kind words truly mean a lot to the team.
We’ll keep doing our very best, and we’re so pleased you’re happy with your MORI experience.
Warmest wishes,
The MORI Team 💛
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