Kay responded so very quickly and with important information. She kept me apprised of the progress of my request to cancel an order (my grandchild already has what I ordered ) and was able to grant m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Amazing customer service from Kathlene after getting in touch by email about wrong size received. She resolved the issue straight away but also passed it on to team to check the specific product if th... See more
Company replied
I used the wrong delivery address on my purchase, and didn't realise until the transaction was complete. I emailed MORI on Sunday morning and Kathlene from Customer Service got in touch with me to... See more
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Such brilliant service from the customer service team. After ordering and not realising the cut off time for next day orders, I messaged customer services to see what they could do! They managed to s... See more
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Company details
About MORI
Written by the company
About MORI:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
MORI grew from a passion to provide families with the softest and most comfortable clothing for babies and toddlers. Crafted from gentle organic fabrics which care for your little one and the planet.
What we do:
- We use the softest and highest-quality products that are made with a family’s wellbeing in mind.
- Our products are made from our signature organic cotton 30% and 70% bamboo fabric for a gentle touch on delicate skin.
- Your little one can feel the softness of MORI from newborn up to 6 years old.
- Our unique material feels softer than silk and is safer than regular fabrics as it is breathable and thermoregulating, keeping your baby at the right temperature during the night and day.
- When crafting our products, we use sustainably sourced methods; from the materials we use to the factories we manufacture in.
- By producing our clothing in trusted factories, we can make sure that fair & safe working conditions are always in place.
Contact info
Pall Mall Deposits, Unit PL70, 124-128 Barlby Road, Ladbroke Grove, W10 6BL, London, United Kingdom
- hello@babymori.com
- babymori.com
4.5
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mori customer service was excellent
Mori customer service was excellent. Have been a customer for years and never had any problems, but had a missing parcel due to the error of the delivery company and Mori sorted quickly and efficiently and got a replacement sent with a different courier. Relieved and impressed and exactly why I shop there- brilliant products and brilliant customer service. Thank you
June 15, 2026
Unprompted review
Reply from MORI
Thank you so much for your kind words and for being part of the MORI family for so many years. 🤍
We're sorry that your parcel went missing, but we're so pleased we were able to get everything sorted quickly and help get your order safely on its way. We know how important it is for little ones' essentials to arrive when they're needed, and we're delighted that we could turn the experience around for you.
Your continued support means the world to us, and we're thrilled to hear that both our products and customer care have kept you coming back over the years.
Thank you again for taking the time to share your experience. Reviews like yours truly make our day.
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Sizing for t-shirt was way out and the…
Sizing for t-shirt was way out and the t-shirt material was very thin, therefore did not want to order a larger size. Hugely disappointed that a full refund was not available and have had to accept an e-gift card as a form of credit note.
June 14, 2026
Unprompted review
Reply from MORI
Thank you for taking the time to share your feedback. We're sorry to hear that the fit and fabric of the t-shirt did not meet your expectations and that you were disappointed with the outcome of your return.
Please email us at hello@babymori.com, and I'd be more than happy to look into this for you personally.
Warm wishes,
The MORI Team 🤍
Reply from MORI
Hi there,
Thank you so much for your lovely review. We're delighted to hear that you had an excellent experience with us.
Providing helpful, caring service is always our goal, so it's wonderful to know we could make a positive difference.
Thank you for choosing MORI, and we hope to welcome you back again soon.
Warm wishes,
Great experience with support after…
Great experience with support after receiving an item that was much smaller than expected given our experience in different sizes with the brand. They quickly confirmed the issue and allowed us to get replacements easily. Mori's clothes are fantastic and standing by the quality for their customers gives me confidence in continuing to buy this brand!
June 10, 2026
Unprompted review
Reply from MORI
Thank you so much for your lovely review.
We're delighted to hear that our team was able to help quickly and make the exchange process easy for you. We always want our little ones to be comfortable, so we're pleased we could put things right and get the replacement sorted.
It means a lot to know that our quality and customer care have given you confidence to continue choosing MORI. Thank you for being part of the MORI family, and we hope you continue to enjoy your pieces for many cosy moments to come. 💙
Warm wishes,
The MORI Team
Fixed problem
Received a damaged product that was then returned to me in an exchange. Was contacted by Mori and they were efficient and helpful in solving the issue so despite the problem overall a good experience.
May 21, 2026
Unprompted review
Reply from MORI
Thank you for taking the time to share your experience, and we're so sorry to hear about the disappointment you've had with your daughter's birthday present.
We completely understand how frustrating it must be to receive a replacement that is also not in the condition you expected, especially for such a special occasion. This is not the experience we want for our customers.
Our Customer Care team will be in touch with you directly to look into this further and make things right. Thank you for bringing this to our attention, and we appreciate your patience while we work towards a resolution.
Warm wishes,
The MORI Team 💙
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I had an issue adding a note to an…
I had an issue adding a note to an order and Kay (Senior Customer Care Executive) was amazing and got back to me super quickly and got it added to the order.
June 10, 2026
Unprompted review
Reply from MORI
Thank you for taking the time to share your experience.
We're so pleased to hear that Kay was able to help quickly and get your note added to the order for you. We'll be sure to pass on your kind words to her — she'll be delighted to hear them.
Thank you for choosing MORI, and we hope you and your little one enjoy your order. 💙
Warm wishes,
The MORI Team
They responded promptly to my question…
They responded promptly to my question and they've always been great. I'm a long-time customer!
June 10, 2026
Unprompted review
Reply from MORI
Thank you so much for your kind words and for being such a loyal member of the MORI family.
We're delighted to hear that our team was able to answer your question promptly and that you've consistently had great experiences with us over the years. Support like yours means the world to us.
Thank you for continuing to choose MORI. We look forward to being part of many more special moments with your family. 💙
Warm wishes,
The MORI Team
Shocking Customer Service - Avoid
I ordered a sleeping bag on 22nd May. Paid next day delivery. There was an issue with delivered and I was refunded the delivery charge. The item eventually arrived 28th May. The item was the incorrect size. After lots of trouble getting hold of customer service they said they would send the correct size... now on 10th June I still have not received the correct item! The quality of the sleeping bag (in the wrong size) is lovely. It's a real shame the costumer service seems non-exsistent!!! I only actually received a response after writing a bad review.
May 22, 2026
Unprompted review
Reply from MORI
Thank you for taking the time to share your feedback, and we're so sorry for the experience you've had.
We understand how frustrating it must have been to experience delays with your delivery, receive the incorrect size, and then have to wait longer than expected for the replacement. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
We're pleased to hear that you love the quality of the sleeping bag itself, but we appreciate that this has been overshadowed by the issues you've encountered.
Your replacement has now been prioritised and the dispatch expedited. Thank you for your patience and for bringing this to our attention, as your feedback helps us improve.
Warm wishes,
The MORI Team 💙
Excellent customer service from William
Excellent customer service from William. He responded quickly and helped me with my order exchange efficiently and professionally. Thank you for the great support!
June 8, 2026
Unprompted review
Reply from MORI
Hello Richelle,
Thank you for your feedback.
We are very lucky to have William in our team and I am sure he will be thrilled that you took time out to share your thoughts here.
I am so pleased he was able to assist you and we look forward to your next visit.
Have a fabulous week.
Kind regards,
Kay Senior Customer Care Executive
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Great customer service
There was a problem with te courier but the team solved it promptly! Have been using Mori since our little one was born.
June 7, 2026
Unprompted review
Reply from MORI
Good morning Deepa,
Thank you so much for your lovely review and for being part of the MORI family since your little one was born. 💛
We're sorry there was an issue with the courier, but we're pleased our team could resolve it quickly for you. Your continued support means so much to us, and we're honoured to have been part of your family's journey from the very beginning.
Thank you again for choosing MORI.
William from the customer service team…
William from the customer service team emailed me to check my parcel had arrived. I thought I was missing a piece from the toy I ordered and he very quickly contacted the manufacturer for me and tried to sort it out. Thankfully I found the missing piece in the leg of the toy so we didn’t need to take it any further. But he was very attentive, polite and helpful. Really fantastic customer service
June 5, 2026
Unprompted review
Reply from MORI
Good morning Laura,
Thank you so much for taking the time to share your lovely feedback.
We're delighted to hear that William was able to support you and provide a positive experience. It's wonderful that the missing piece turned up in the end, and we're so pleased everything could be resolved quickly.
We'll be sure to pass your kind words on to William — we're sure they'll mean a great deal to him. Thank you again for choosing MORI and for being part of our community. 💛
Reply from MORI
Hello TG,
Thank you for your feedback.
It's always gratifying to know we have been able to assist our customers.
Have a fabulous day.
Kind regards,
Kay
Senior Customer Care Executive
Lovley company and super fast…
Lovley company and super fast communication when I contacted the customer help email! Thank you will order again! X
June 2, 2026
Unprompted review
Reply from MORI
Hello Candice,
Thank you for those kind words. It is lovely to hear we were able to assist you.
I have just viewed some of our future designs and you are going to love them. Keep an eye on the new in page.
Have a fabulous evening.
Best wishes,
Kay
Senior Customer Care Executive
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I have been deeply disappointed in…
I have been deeply disappointed in Mori. Eu or babymori.com. Their actual goods are excellent but their service is deplorable outside of the UK.
I ordered over £100 of baby clothing for my daughter in law 10 days ago. The tracking provided by Evri has been nonexistent. I wrote to MORI and they confirmed that about 5-6 days later my parcel was still in Basildon with Evri. Nothing since. I leave France today. I've written to their customer service multiple times and have had no response.
To add insult to injury... I had a further £££ in my basket for my daughter s child and my nephews new baby. I was waiting to see what happened with the delivery to France. They have had the audacity to process that order to the same French address. I'm calling my bank to try and get all my money back.
I would not recommend dealing with them as they clearly don't care about customer service. There is no way they will let you speak with a person. All BS automated "help chat".
June 1, 2026
Unprompted review
Reply from MORI
Hi Ali,
Thank you for taking the time to share this feedback, and we’re truly sorry for the experience you’ve had, this is not the level of service we want for any of our customers, wherever they are in the world.
We’d really like to look into this and make things right for you. So that our Customer Care team can locate your account and assist as quickly as possible, could you please confirm your order number and the email address used at checkout?
Once we have those details, we’ll be able to review what’s happened with your delivery and the additional order you mentioned.
Thank you again for bringing this to our attention, we’re here to help.
The MORI Team
Great company with great prices and a…
Great company with great prices and a truly outstanding customer service. A parcel went missing and once we'd informed them they swung in to action and sorted it immediately without any fuss. Would highly recommend Mori.
May 29, 2026
Unprompted review
Reply from MORI
Hi Lynsey,
Thank you so much for your kind words. We’re really glad we could help get everything sorted quickly once you let us know about the missing parcel.
We truly appreciate your recommendation and your support.
Warmest wishes,
The MORI Team
Excellent customer service from Kay
Excellent customer service from Kay. I received a response to my email extremely quickly to say that my exchange was being processed.
May 29, 2026
Unprompted review
Reply from MORI
Hi Charlotte,
Thank you so much for your lovely review. We’re delighted to hear that Kay was able to assist you so quickly and that your exchange is already on its way.
Wishing you a wonderful week ahead,
The MORI Team
Issue very quickly revolved
Very quick, communicative customer success team
May 28, 2026
Unprompted review
Reply from MORI
Hi Oyku,
Thank you so much for taking the time to share this. We’re really glad to hear your issue was resolved so quickly and that you felt well supported by the team, it truly means a lot.
Love The MORI Team
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Ordered from Baby Mori a couple of…
Ordered from Baby Mori a couple of weeks ago and unfortunately had an issue with the delivery. Kathlene in customer services was extremely helpful and responded to my queries instantly and was very much appreciated to get my babies 1st birthday present in time.
The 4 stars is due to, I tried to contact the company twice beforehand, through the online form and their online chat and I didn't receive any email confirmation that my query had been processed and only after I found their email address I got very quick responses
May 27, 2026
Unprompted review
Reply from MORI
Hi SW,
Thank you so much for taking the time to share your feedback with us, we truly appreciate it.
We’re delighted to hear that Kathlene was able to support you so quickly and help ensure your little one’s 1st birthday present arrived in time. I’ll be sure to pass your kind words on to her.
Thank you again for your thoughtful review and for choosing MORI. We hope your little one had a wonderful first birthday.
Warm wishes,
The MORI Team
Reply from MORI
Thank you so much for your lovely words Zina, we’re really glad we could help so quickly. Wishing you a wonderful rest of your week. 💛
The MORI Team
Excellent customer service
Excellent customer service. Had an issue with the address and it was resolved in a day. Very good communication via email.
May 24, 2026
Unprompted review
Reply from MORI
Hi Carina,
Thank you so much for your lovely review. I’m really glad we could get the address issue sorted quickly for you. It means a lot to know our communication made the process smooth.
If you ever need anything else, we’re always here to help.
The MORI Team
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