Shop Elsewhere - Never Restocks
Most of their planners are always out of stock. What's in stock is overpriced for the quality of leather they use. Shop elsewhere.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Most of their planners are always out of stock. What's in stock is overpriced for the quality of leather they use. Shop elsewhere.
I purchased an Original Filofax Pocket planner from Filofax US. The website says the original planners are made in the UK. I received the planner today and felt hoodwinked. The box it came in has a UPC sticker on it that says Made In Indonesia. I opened the box. The plastic overlay on the planner says Made In The UK, but there is another UPC sticker that says Made In Indonesia. The inside of the front cover is embossed with Made In The UK, but the flyleaf sticker says Made In Indonesia. I was clearly sold a knock-off from Filofax US. If I wanted a cheap knock-off, I could have shopped on Temu and bought one for $5. I could have gone to Dollar Tree and bought one for a $1.50!!! I went directly to the Filofax US website thinking I would get the real deal. I'll be reporting Filofax US to the BBB and Consumer Affairs for false advertising. I'm so sick of companies selling garbage for top dollar under quality brand names. This planner was over $100. I expected to keep it for years.
I know from experience that anything outsourced to be made in an Asian country will be poor quality, so I avoid purchasing anything made in those countries. But that's not the true point here. The point is that Filofax US clearly states on their website that the original planner is UK-made. This is a LIE. This is false advertising and a company using underhanded bait and switch techniques. Buyer Beware.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.