I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
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I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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The clothes are cute but cheap…
The clothes are cute but such cheap quality. Why am I paying 50 bucks for something that already has threads coming off of it. Darn it though, those ads get me. They have cute stuff but it's hard to buy from them knowing its not actually worth it.
July 8, 2026
Reply from us.motelrocks.com
Hi Iz, I am sorry to hear that you have not been happy with the quality of your item and your feedback will passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Poor quality
July 9, 2026
Reply from us.motelrocks.com
Hi Sylvia, I am very sorry to hear that you have not been happy with the quality of your item and this feedback will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Loved the dress and material but dress…
Loved the dress and material but dress is WAY too short. I got a large and the top fits right but the back lands right below my butt cheeks and my butt isn’t even that big. I already planned to wear it to an event so I’m getting it tailored but it’s annoying.
July 16, 2026
Reply from us.motelrocks.com
Hi Jenna, thank you for your feedback regarding the dress you have purchased - I apologise that this did not fit as expected and these comments will be passed on to the relevant teams. I apologise for the inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Walt, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Never received my package
Never received my package, and customer service is taking forever to get back to me
July 15, 2026
Reply from us.motelrocks.com
Hi Sophia, I am very sorry to hear that you have not received your parcel. I can see that our customer service team have responded to your emails, please be aware that we advise to allow 24-72hrs for an email reply. The team are now awaiting your response to get this resolved - I apologise for the inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Barbie, thank you for your review. I am so pleased that you have been happy with your order and the service provided - I hope to see you shopping with us again!
Motel x
Love the style and the fit of these jeans
They came fast and was updated along the way. The quality of the denim and fit - outstanding
July 8, 2026
Reply from us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Isabella, thank you for leaving a review. I am so pleased to hear that the customer service team was able to help you out and this kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
service is very slow
service is very slow, you guys do not ship according to what ur website informaton provides
July 14, 2026
Reply from us.motelrocks.com
Hi Isabel, I am sorry to hear that you have not been happy with the delivery service provided.
Please be aware that shipping to your country can take around 8 working days to arrive - it looks like your order was delivered within 5 working days and if are having any problems with your collection please reach out to the customer service team so that they can help you out.
Motel x
Great experience despite sizing concern
Quality good and my order I was satisfied with but the only concern is that I put my measurements into the system where it recommends me what size jeans I should get and it ended up being 2 sizes to big.....
July 12, 2026
Reply from us.motelrocks.com
Hello, thank you for leaving a review. I am pleased to hear that you have been happy with your order. Your feedback regarding our sizing recommendations will be passed on to the relevant team and I apologise for the inconveience caused.
Motel x
Fast shipping!
July 6, 2026
Reply from us.motelrocks.com
Hi Ciara, thank you for your review. I am so pleased to hear that you have been happy with the delivery service provided and I hope to see you shopping with us again!
Motel x
Jeans came ruined and when I reached…
Jeans came ruined and when I reached out, I got no response!
July 13, 2026
Reply from us.motelrocks.com
Hi Ella, I am vey sorry to hear that you have had an issue with your item. Please be aware that we advise to allow 24-72hrs for a response via email - the team will work to get this resolved as soon as possible for you. I apologise for the inconvenience caused.
Motel x
Reply from us.motelrocks.com
Hi Jovel, thank you for your review. I am so glad to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Reply from us.motelrocks.com
Hi Mari, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never got my package and still have…
I never got my package and still have no update no resolution no nothing. The delivery person never delivered the package at my address
July 13, 2026
Reply from us.motelrocks.com
Hi Melissa, I am sorry to hear that you have not received your order - I can see that you have reached out to the customer service team and they are resolving this for you, I apologise for the inconvenience caused.
Motel x
The shirt i ordered was super cute and…
The shirt i ordered was super cute and pretty comfy to wear. Also got delivered in a decent amount of time!
July 10, 2026
Reply from us.motelrocks.com
Hi Andrea, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Delivery tracking updates
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
July 9, 2026
Reply from us.motelrocks.com
Hi Steve, I am sorry to hear that you have experienced an issue tracking your order - you should have been sent the tracking details when the order was shipped so I apologise if there was an issue. Please always reach out to the customer service team if you need any information as they will be happy to help out!
Motel x
so cute came exactly when expected and…
so cute came exactly when expected and i’m in love. true to size
July 8, 2026
Reply from us.motelrocks.com
Hi Elinore, thank you for your review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Chloe, I am very sorry to hear that you were not happy with your order and your comments regarding the quality will be passed on to the relevant teams - we value your feedback. I apologise for any inconvenience caused.
Motel x
Fell apart as I was swimming
Fell apart as I was swimming. The bead screwed right off into the water the first time I wore it. Really disappointing cause I am making payments on it still.
June 15, 2026
Reply from us.motelrocks.com
Hi Savannah, I am so sorry to hear that this has happened to your item - I can see that you have reached out to the customer service team regarding the issue and they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
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