I love motel rocks' jeans, but I have a few different pairs of the same size (24W, 32L) and all of them fit differently around the waist. Some of them are tighter than others and it would be nice if y... See more
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Review summary
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I placed my order and received an email saying it had shipped, but after 8 days the tracking still says "Waiting for details." It's frustrating because the order is marked as "on its way," but there h... See more
Company replied
It seemed a little more difficult than necessary to track the package. Motel also is quick to reach out for me to take a survey for them but curiously quiet about updating shipping information.
Company replied
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... See more
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Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Contact info
United Kingdom
- us.motelrocks.com
3.1
Average
395 reviews
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Sizing is really odd and inconsistent…
Sizing is really odd and inconsistent throughout pieces. Quality is not the best.
July 27, 2026
Reply from us.motelrocks.com
Hi Stephanie, I am sorry to hear that you have experienced inconsistency with the sizing - your feedback regarding this and the quality will be passed on to the relevant team and I apologise for the inconvenience caused.
Motel x
sizing is kind of inconsistent across…
sizing is kind of inconsistent across colors, quality of jeans is great - wish there were shorter length options, had to get them tailored
July 20, 2026
Reply from us.motelrocks.com
HI Anuva, thank you for your feedback. I am sorry to hear that you have experienced an inconsistency with the sizing of your jeans - please always reach out to the customer service team with any issues so that they can help you out!
Motel x
Reply from us.motelrocks.com
Hi Haedyn, thank you for leaving us a review. I am so glad to hear that you love your jeans and hope to see you shopping with us again!
Motel x
Cute!
First time ordering here and was very happy with my purchase as it came quickly and fit very well / looked great.
July 20, 2026
Reply from us.motelrocks.com
Hi Maddy, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Reply from us.motelrocks.com
Hi Kaylen, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Amazing Quality!!
First time ordering from motelrocks directly, usually always order on PP. ordering from motel was so easy and shipping was so fast!! loved my items as well (: def true to size
July 26, 2026
Reply from us.motelrocks.com
Hello, thank you for leaving a review. I am glad to hear that you have had a good experience shopping with us and you have been happy with the delivery service provided. I hope to see you visiting our site again soon!
Motel x
Sizing is unreliable for such high…
Sizing is unreliable for such high prices. The clothes are really cute, if they fit.
July 20, 2026
Reply from us.motelrocks.com
Hi Lisette, thank you for leaving your feedback. I am sorry to hear that you have not been pleased with the sizing - if you need any help with the sizing of any items please reach out to the customer service team as they will be happy to provide you with any information you need!
Motel x
Material was cheap and it fit loose
July 27, 2026
Reply from us.motelrocks.com
Hi Aleah, I am sorry to hear that you have not been happy with your item and your feedback regarding the quality and fit will be passed on to the relevant team. I apologise for the inconvenience caused.
Motel x
Shipped so fast and great quality!!
July 27, 2026
Reply from us.motelrocks.com
Hi Caroline, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided. I hope to see you shopping with us again soon!
Motel x
Never got it.
July 20, 2026
Reply from us.motelrocks.com
Hello, I am very sorry to hear that you have not received your order - please make sure to reach out to the customer service team so that they can investigate this for you. I apologise for any inconvenience caused.
Motel x
Cute swimwear, but quality is not the best
Shipping was amazing and very quick less than one week
Knocking off one star because the quality could be better. I think because I got it on sale. I didn’t mind the quality hadn’t been full price. I think it would’ve been a different story cute products but not that functional.
July 16, 2026
Reply from us.motelrocks.com
Hi Lorraine, thank you for your review. I am glad to hear that you have been pleased with the delivery service provided and sorry that you weren't completely happy with the quality! Your feedback will be passed on to the relevant team. I hope to see you shopping with us again!
Motel x
everything about ordering was great and…
everything about ordering was great and the products were even better than depicted!
July 24, 2026
Reply from us.motelrocks.com
Hi Laurie, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Terrible accuracy in sizing and the return was poor
I genuinely did love the quality of the jeans. They were smooth, stylish but anfter measuring myself and buying the size that my measurements were in. The jeans were giant. So of course i had to return it. 100$ dollars for jeans was a decision that was hard for me. I really expected the jeans to fit. Also when i returned them i had to play my own money for packaging and aswell i did not get my full money for the jeans because it would give a fee. And also i used a discount
July 21, 2026
Reply from us.motelrocks.com
Hi Roselyn, I am very sorry to hear that you have experienced an issue with the sizing of your jeans - please always reach out to the customer service team if you have any problem with the sizing as they will take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Good service
The quality of my jeans and bracelets are really good! Got here on time and no mistakes with shipping
July 24, 2026
Reply from us.motelrocks.com
Hi Caitlin, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Love these jeans!
They fit perfect around the waist and no space left in the back. Definitely worth it!
July 24, 2026
Reply from us.motelrocks.com
Hi Petra, thank you for leaving us a review. I am so pleased to hear that you have found the perfect fit in our jeans and hope to see you shopping with us again soon!
Motel x
Reply from us.motelrocks.com
Hi Jordyn, thank you for leaving a review. I am so glad to hear that you have been pleased with your order and I hope to see you shopping with us again soon!
Motel x
Limited options
The pants seem to be good quality, but they didn’t fit my daughter. Since we can’t return them, we can only exchange them but everything in her size is out of stock. Frustrating.
July 24, 2026
Reply from us.motelrocks.com
Hi Abbey, I am sorry to hear that you did not find the right fit - it looks like you have now created a return for the item and if you have any further problems make sure to reach out to the customer service team!
Motel x
Capris horrible quality … $60?!
Quality of the capris pants is horrible! Ripped on the first wear
July 17, 2026
Reply from us.motelrocks.com
Hi Bella, I am very sorry to hear that this has happened to your item - please make sure to reach out to the customer service team so that they can take a further look into this for you. I apologise for the inconvenience caused.
Motel x
My order never arrived
My order never arrived. I emailed customer service and would really appreciate either getting my order or a refund.
July 24, 2026
Reply from us.motelrocks.com
Hi Ari, I am sorry to hear that you have not received your parcel - please make sure to respond to our customer service team via the email chain so that they can raise an investigation. I apologise for the inconvenience caused.
Motel x
Got here right on time for my event and…
Got here right on time for my event and the fit mogged
July 24, 2026
Reply from us.motelrocks.com
Hi Neeve, thank you for leaving a review. I so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
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