Swann Security Reviews 

I have swann security system for years, I have couple cameras get old and stop working and I ordered two new ones.
The new one I ordered work good with the receiver. for the price I can't complain.

I ordered a Swann boxed CCTV system SWNVK-8EX412MPD-EU on the 29th of July'26. Initial testing revealed a faulty NHD-EX12MPD camera which was immediately reported to Swann's Support department with a request for replacement.
I complied with all your extremely laborious fault verification testing because you would not believe me when I informed you that I had already done the testing as a qualified electronics, telecoms and security engineer. You finally agreed the camera had a stuck IR-cut filter and raised an RA for replacement.
I have now paid for but not had use of a fully working 4 camera CCTV system for 38 days!!
I also suffered bad delivery agent performance and packaging plus Swann provided incorrect NVR firmware.
Does Swann seriously believe this is a good way to run a business and support its customers?

Terrific assistance from Claire who talked me through the process of repairing the problem I encountered with the security camera. Within a short period of time the information from Claire was spot on and the camera was back in operation. Thank you Claire.

Awful. Camera keeps going offline despite booster and being about 4m from router. Service is absymal, have been on hold 30 mins. Try to reset myself, duh, cant scan QR code on camera despite climbing in the dark to reach it because "swann is using your torch" ... what? Its dark. Swann is rubbish.

Absolutely awful customer service, my cctv kit arrived with the wrong cameras, after speaking to customer service I was kept waiting whilst they decided if they could send me out the correct cameras, after one week and me chasing them was told we have asked the warehouse to send out correct cameras, after another week and despite me chasing for fourth time was told still waiting for an answer from warehouse so after two weeks still had a cctv kit I can't use so I asked for refund. This was agreed but then they tried to make me pay for the return postage, it's only after me yet again speaking to Swann and pointing out it's there mistake that they eventually sent me a postage label. I went to manufacture to avoid mistakes like this, I will not use Swann again.

Easy installation system works flawlessly.

Had playback issues with VMX. Luke from Support guided me through various processes to rectify the problem. He kept me constantly updated with possible solutions, then advised me to download updated VMX software, which corrected the problem. Excellent customer service.

Poor customer service. Site hard to navigate. Did not like the product. Harder to return a product than to get a college degree.

Everything about my Swann experience was super convenient, simple and easy to use. From the website, to the products. Everything was always simple, easy to find, easy to setup and always of good quality. Have been using Swann security systems for over 10 years now and the experience has always been consistently good. Have only had to deal with customer service representative once during the 10 years!

Easy to get a helpful discussion with an agent. Good cameras.

When I paired my NVW-MR4KCAM with SONVW-MR4KSTN it does not show video, and battery is showing as 0% when camera is fully charged (SOL camera in full sun for >6 hours.
This is after I made specific enquiries regarding the compatibility of my existing cameras with the STN unit.

Working thru Swann AI I was able to get a refund. Be patient.

Still haven’t received the items nor haven I gotten track and trace. After several tries the cc will contact the order team. However, they already processed the payment I recommend not using them

I purchased a Swann system in January. One of the two cameras has failed after six months. I tried ringing Swann Technical services but the number is unobtainable. I logged onto their website and completed a web Chat and explained what steps I had taken to confirm that the camera is faulty. Their AI system agreed that the camera needed replacing. It said that I needed to ring another technical services number to arrange a replacement . Again this phone number proved to be unobtainable. I rang Swann Customer Services. They said they would raise a ticket with their Technical Services and get the camera replaced. After a couple of days I emailed Technical Services to ask for a progress update. I received an automated response saying that I should report the problem on their Chat Line !!! I then received another email saying that my ticket had been closed. I rang Customer Services again a couple of days later. They said Technical Services were inundated with calls that they were trying to work through. I’ve been round and round the same loop with no progress at all. Their support systems seem to be fully AI based-and pretty useless.

DO NOT DEAL WITH THIS COMPANY - THEIR SUPPORT SERVICE IS A DISGRACE !!

The instruction checklist was helpful but it can be clearer in the first few steps.

I really need help setting this up so it recording 24/7..the helpline don't pick up to help customer.. I have a swann with 1 tb hard drive and can't get it up and running properly for almost a year now... Customer service need to do better helping out

I needed several security cameras to fix a legacy wired security system by Swann. I searched several retail online sites, but found nothing that met my requirements.

Swann had just what I needed at a fair price and the extra cameras were at my home three days later. What more could I ask?

Easy to connect new indoor camera to existing doorbell and outside camera setup.