I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
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Great service
June 16, 2017
Unprompted review
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Best bang for buck
The prices are better nearly every place out there. I have gotten items that are different from what I've ordered, but they have always been quick to fix the issue. Many times if i need to send something back, i get a new shipping label within a day. Over all great place, and I continue to use them frequently
June 15, 2017
Unprompted review
prompt delivery
June 13, 2017
Unprompted review
Nice and easy , could not be happier !
This is my first purchase from cex. I bought 2 Rx 480 (8gb) , both of the graphics card came with the box and neatly packaged complete with all the caps for ports (did not expect this) . The handling and delivery time could be improved but overall it was a pleasant buy . I would definitely recommend purchasing from this website .
June 12, 2017
Unprompted review
Very fast shipping and products were in …
Very fast shipping and products were in good condition. Had to return an item and the cex team replied within 5mins of email being sent. Kept in communication the entire time until I received my refund. Just great !
June 11, 2017
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online shopping is a no go
I purchased a pair of headphones online from CeX and they sent me pair of headphones that were clearly not what I ordered. Thankfully, I was able to go into the local CeX for refund but all that to say, buying online from CeX is crapshoot at best.
June 7, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I am sorry to hear that the headphones that you received were incorrect and not what you had ordered.
Before dispatching, we check all products and make sure that the correct one is going to the customer, however sorry that this was overlooked in your case and understand your disappointment.
I am happy to hear that a refund has been processed for the product at your local store. I also thank you for your feedback and assure you that I will forward it to the store that sourced your order so that such instances are not repeated in the future.
If you need any further help, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
Arrived quickly as described.
Arrived quickly as described.
Less expensive than Amazon
June 6, 2017
Unprompted review
I bought kinect sensor for Xbox one
I bought kinect sensor for Xbox one. It was super dirty and dusty. But worked fine. They could have at least cleaned and shipped it.
June 4, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review on Trustpilot.
I am really sorry to hear about the condition in which you have received the Kinect sensor.
Before dispatching, we check all products and make sure that they are clean and in good condition, however sorry that this was overlooked in your case and understand your disappointment.
I thank you for your feedback and assure you that I will forward it to the store that sourced your order so that such instances are not repeated in the future.
If you need any further help, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
Game Quality & Customer Service
This company has both excellent and professional staff, as well as perfect game quality. I highly recommend this website to anyone looking to purchase games at an affordable cost!
June 3, 2017
Unprompted review
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Good service
Good service, Good products. Relatively normal shipping. Great prices. Would buy from again.
June 1, 2017
Unprompted review
Working
Received the hard drives and tested both are as expected. Shipped and delivered faster than expected. Will buy again.
May 28, 2017
Unprompted review
Great shipping service and best prices …
Great shipping service and best prices for games I definitely would recommend this to anyone
May 25, 2017
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I like this website I order and whitin …
I like this website I order and whitin a week my package comes in good conditions love buying here and I will buy more
May 22, 2017
Unprompted review
Been rocking with this company for YEARS
shipping was super fast and product was intact!! AWESOME SAUCE.
May 21, 2017
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Dont buy online buy only in the store
Dont buy online .. i don't really buy used products .. i did because in the store near to my house everything is clean an looks nice .. so i thought all the stores would do the same .. but NO THEY DONT .. i wanted something that my store didn't have so i bought online from another cex store but the product was dirty and not in good condition also it didn't come with what did the picture showed .. My store had to replace the cords cuz the one they send didn't work .. and the accessories were broken inside but my store could replace it cuz they didn't have it .. it works but no what i expected.. dont buy online.. go to the store and buy it there ..( sorry English is not my native language)
May 20, 2017
Unprompted review
Reply from US Webuy - United States
Dear Erick,
Thank you for your review.
I am really sorry to hear about the condition in which you have received the console.
Before purchasing, we book in all products for testing. Our purchasing process includes testing followed by grading the product. However sorry that this was overlooked in your case and I completely understand your disappointment.
I thank you for your valued feedback and assure you that I will forward it to the store that sourced your order so that going forward instances like these are avoided.
I will send you another email with further details. If you have any concerns or doubts, please get back to me on the same email and I will be happy to assist you further.
Regards,
Ajay.
Great service!
May 15, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your feedback.
I'm glad to know that you are happy with our service. Is there anything else that we could have done to make this a 5 star review for you?
Regards,
Ajay.
I bought Lenovo y510p 16gb ram ( order # 58676)
I bought Lenovo y510p 16gb ram with B condition. I received a damaged laptop with only 8gb. I was trying to return at my local Cex South Street Philadelphia Area. However, the customer thought I was replaced a part and asked me to return to online department.
I would like a upper manager took a look of my case. Why did I receive a missed part and damaged laptop.
May 14, 2017
Unprompted review
Reply from US Webuy - United States
Dear Long,
Thank you for your review.
I am really sorry to hear that the Laptop you received was damaged and not what you had ordered.
Before purchasing, we book in all products for testing. Our purchasing process includes testing followed by grading the product. However sorry that this was overlooked in your case and I understand your disappointment.
I see that a full refund has been processed for the Laptop on the 13th of May. I thank you for your valued feedback and assure you that I will forward it to the store that sourced your order so that going forward instances like these are avoided.
If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
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