I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
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Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
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You offered an items in stock
You offered an items in stock. Then took nearly a week to tell me it was unavailable after I had already paid for it. Unacceptable business practice.
July 20, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
We do not have a centralised warehouse. The stock is sourced from our various stores across the US. When you place an order online, we send what is called a pick list to the relevant store(s). There is then a small period in which the store will need to respond to this, stating whether or not they can ship the goods in question.
As such, it is possible that before the pick list is returned, it could be sold in store, or to a different on-line customer before it can be allocated to your order.
In other cases, we may find that the item is in fact broken, damaged, or even missing. We attempt to send the order to other stores should this occur, but this is not always possible and we may experience the same issues of non availability.
Unfortunately, we were unable to complete your order due to it being out of stock, but please rest assured that you were not charged for it.
I personally apologise for all the inconvenience caused to you. If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
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Cancelled half of my order
Cancelled half of my order. If I had the option to cancel, I would have. I added the $1 game just to get something extra. They cancelled the more expensive half. Cause they couldnt find it. Then sent me the $1 game with no cover. When the retail stores now have a new policy where they dont accept games with no covers. Avoid at all costs. My first and last experience with the cex website.
July 19, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I am sorry to hear about this and understand your disappointment.
Unfortunately, we were unable to source one of the games you had ordered and that is the reason why we had to cancel this part of your order.
I have sent you a separate email further addressing your concerns. If you have any questions or doubts, please get back to me on the same email and I will be happy to assist you further.
Regards,
Ajay.
I have ordered multiple times and …
I have ordered multiple times and almost every time there is a problem with the order. I've gotten damaged product and the completely wrong item. The deals are good on some items but it doesn't matter when you don't even get the right thing.
July 18, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for contacting CeX.
I am really sorry to hear about the issues you have been facing with the product purchased from us.
Before dispatching, we check all products to make sure that the correct item is going to the customer, however sorry that this was overlooked in your case and I understand your disappointment. I would have left the same way had I been in your place.
I see that you have emailed us with regards to this issue. I will reply to your email and will work to make sure that the issues are resolved.
If you need help me with anything else, please do not hesitate to contact me again.
Regards,
Ajay.
Sent me less expensive item
Genuine watch band, shipped me a much less expensive dock than I ordered. I paid for the one with a built in iPhone charger, which costs considerably more, and received the one with only an apple watch dock. It would have cost less to buy a brand new one at best buy. It even had a webuy sticker on it saying it was the more expensive version. Unreal.
July 13, 2017
Unprompted review
Reply from US Webuy - United States
Hi,
Thank you for your review.
I am really sorry to hear that the product that you received was incorrect and not what you had ordered.
Before dispatching, we check all products to make sure that the correct one is going to the customer, however sorry that this was overlooked in your case.
I see that my colleague is dealing with this issue. Hopefully, it should be resolved soon. I thank you for your valued feedback and assure you that I will forward it to the store that sourced your order so that such issues are not repeated again.
If you have any concerns or doubts, please get back to us on the same email and we will be happy to assist you further.
Regards,
Ajay.
Phone is pixelated on receipt
Phone is pixelated on receipt. Went away after a reset.
July 8, 2017
Unprompted review
Reply from US Webuy - United States
Dear Mark,
Thank you for your review.
I am sorry to hear about the condition in which you received the phone.
Before purchasing, we book in all products for testing. We are check the item before it is dispatched to the customer to make sure that it is working normally without any issues, however sorry that this was overlooked in your case.
I understand that the phone is working normally after the reset. I thank you for your feedback and assure you that I will forward it to the store that sourced your order.
If you face any further issues with the device, please contact us at care@webuy.com and we will be happy to help you further.
Regards,
Ajay.
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Shipping could have been faster
Shipping could have been faster. Ordered on Thursday and didnt ship till friday evening could have received it Saturday but came on Monday but its all good still got it and works fine.
July 7, 2017
Unprompted review
Great selection and phenomenal pricing
Great selection and phenomenal pricing. Shipping takes forever.
July 7, 2017
Unprompted review
I went to purchase an iphone and it …
I went to purchase an iphone and it gave me confirmation. Next thing I know, no phone shipped, no one reached out to me that order was canceled
July 6, 2017
Unprompted review
Reply from US Webuy - United States
Dear Jamie,
Thank you for your review.
We do not have a centralised warehouse. The stock is sourced from our various stores across the US. When you place an order online, we send what is called a pick list to the relevant store(s). There is then a small period in which the store will need to respond to this, stating whether or not they can ship the goods in question.
As such, it is possible that before the pick list is returned, it could be sold in store, or to a different on-line customer before it can be allocated to your order.
In other cases, we may find that the item is in fact broken, damaged, or even missing. We attempt to send the order to other stores should this occur, but this is not always possible and we may experience the same issues of non availability.
Unfortunately, we were unable to complete your order due to it being out of stock, but please rest assured that you were not charged for it.
I personally apologise for all the inconvenience caused to you. If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
Great experience very satisfied
July 4, 2017
Unprompted review
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Fantastic experience
I have been purchasing celluar devices, Micro SD cards and other accessories at the Humble Deerbrook CEX location without any issues. The gentlemen working at the Humble Deerbrook have always been helpful and always welcoming.
Recently i visited the store due to a systems crash my sisters LG G4 had. They did not have any in stock but provided a full credit to purchase a new device. I eventually purchased a new LG G5 and it was mailed within 5 days of purchase. The ONLY negative comment i will add is due to USPS. I would suggest using a different method/carrier to ship the products. I would have received my sisters phone a lot faster had USPS delivered it to the address i entered.
Thank you for the fantastic service and great products at competitive prices.
Customer for life.
G.m
July 1, 2017
Unprompted review
iPad Pro Cover That Was Splendidly Packaged, Clean & Prompt
I ordered this cover for my iPad on a Sunday and it arrived on a Tuesday! Such speed and great packaging, too. Sure, it was used, but it was well maintained and the team at CeX/Webuy cleaned it up nicely, too. I'll definitely be checking them before I make any tech-related purchases. You should, too!
July 1, 2017
Unprompted review
In love with cex
Great experience! Cex is amazing and they ship super fast which I love. I've bought from cex multiple times
June 29, 2017
Unprompted review
Great company, Needs some work
Look, the games it's self isn't the issue, in fact I couldn't be happier with them. It's the poor website/shipping procedures that have me puzzled. Not only do they limit you to ordering 10 games at a time, I had to end up placing three different orders, and paying 6$ for shipping 3 different times, which comes out to 18$. This day n Age that's just unacceptable due to the United States having one of the cheapest shipping prices in the world. And my orders came in like 6 different packages, which leaves a lot of room for stuff to happen in the shipping process. Other than that I would give 5 stars for the low prices of the games and fast shipping. P.S, any "company" in today's online industry MUST accept more than just PayPal as a way to pay for your order.
June 28, 2017
Unprompted review
Reply from US Webuy - United States
Hi Ken,
We've now changed the checkout process, you can enter up to 250 items! However, our shipping fees have now changed.
Items on an order where the unit price is less than $70.00 will incur an item delivery charge of $1.90.
Items on the order where the unit price is more than $70.00 will not incur an item delivery charge.
In order to give our customers access to all of our products, we ship from multiple locations. Amazon Sellers offer $3.99 delivery charge per item, and we beat that by more than half!
https://www.amazon.com/gp/help/customer/display.html?nodeId=201118510
We do accept Credit Cards, however we can only send to the registered address (Billing Address) of the card at this time. If you want to use a credit card, and send to address other than your Billing Address, you can use PayPal ExpressCheckout to choose another address.
-Michael B.
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Ordered three Apple watch bands...received two
Ordered three Apple watch bands. Two were immediately shipped, the third I had to email about twice before they refunded my money. The bands themselves were as described, just wasn't expecting to need to babysit my order.
June 28, 2017
Unprompted review
Reply from US Webuy - United States
Dear Kathy,
Thank you for your review.
Unfortunately, it looks like the third package was lost in transit and hence a refund was processed.
I do understand your concern and apologise that you has to follow up with us regarding the item. I thank you for your valued feedback.
If you need help with anything else, please contact us at care@webuy.com and we will be happy to assist you further.
Regards,
Ajay.
Very pleased
The device was just what I was expecting and works without issues. I am very pleased.
June 21, 2017
Unprompted review
Fast and easy painless
Fast and easy painless. US Location (PA) . Im sure all locations are as great as the one i ordered my item from . East coast to west coast arrived in 3 days .
June 21, 2017
Unprompted review
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Is the name of this store pronounced "sex" or pronounced "kecks"? Is the c pronounced the same as cereal or car?
June 19, 2017
Unprompted review
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cex is an amzing buisness
love the fast and easy delivery and the prices are amazing. thanks cex
June 18, 2017
Unprompted review
😊great expirence great device I brought
June 16, 2017
Unprompted review
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