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US Webuy - United States Reviews 235

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TrustScore 2 out of 5

2.0

Home & Garden
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Rated 3 out of 5 stars

I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more

Rated 2 out of 5 stars

Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more

Company replied

Rated 1 out of 5 stars

oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more

Company replied

Rated 2 out of 5 stars

their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more

Company details

  1. Home & Garden

Written by the company

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2.0

Poor

TrustScore 2 out of 5

235 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. I got what I needed quickly without hassle. Would/will use again in minute when needed w/out reservation!!!

January 10, 2018
Unprompted review
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Rated 1 out of 5 stars

Unbelievable!

Unbelievable!

I traded in items and opt for vouchers a while back. AND out of no where, CEX (US) decided to no longer accept online order. I am located in Cali and the closest CEX store to me is about 1500 miles away. How am i suppose to spend my voucher?

Also, i tried to contact the company but was ignored. PLEASE BE AWARE!

January 8, 2018
Unprompted review
US Webuy - United States logo

Reply from US Webuy - United States

Hi Ka Tam,

Thank you for your review and I do understand your concern.

I have sent an email to your registered email ID addressing these issues, and please feel free to reply to it for any other assistance.

Regards,
Aliasgar.

Rated 1 out of 5 stars

I haven't received my order.

January 5, 2018
Unprompted review
US Webuy - United States logo

Reply from US Webuy - United States

Hi Jarvis,

Thank you for your review and I do understand your concern that you have still not received the order.

I have sent an email with a resolution to your registered email ID, and please feel free to reply to it for any other assistance.

Regards,
Aliasgar.

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Rated 2 out of 5 stars

Received two games and only one worked

Received two games and only one worked! Took it back to a CeX store location and they were unable to help as they stated they had no record of the purchase made online.

January 4, 2018
Unprompted review
US Webuy - United States logo

Reply from US Webuy - United States

Hi Tony,

Thank you for your review.

I'm sorry to hear about your recent experience in store. I shall be sending you an email addressing this matter.

If there is anything else we can help you with, please don't hesitate to reply to it.

Regards,
Vanessa

Rated 1 out of 5 stars

I ordered Xmas gifts nd money was taken …

I ordered Xmas gifts and money was taken from my account. Then I get an email saying that there was a problem so the order was cancelled. It did not say what the problem was. I go to the website and see a new message across the home page saying that web orders are no longer being taken. I used the website because I purchased two items that were not available in the state where I live. The prices were great. I know I will not be able to find both of those items in that condition for that price. Now my kids have to wait even longer before getting Xmas gifts. This was a bad experience.

January 4, 2018
Unprompted review
US Webuy - United States logo

Reply from US Webuy - United States

Dear Customer,

Thank you for your review.

Unfortunately, we were unable to fulfill your order due to which your order was canceled and I can understand how upsetting this must've been for your kids.

Please be assured that you haven't been charged. When you place an order online, the funds for the order are allocated. This means that although you have not been charged, the funds for the order are no longer available to you. In the event that your order is canceled, unsuccessfully placed, or part of it cannot be sourced, these funds will be returned within 10 working days.

I apologize for the inconvenience you've been caused.

Regards,
Vanessa

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Rated 1 out of 5 stars

It’s sucks bad I brought a Wii U …

It’s sucks bad I brought a Wii U online and it didn’t work

January 3, 2018
Unprompted review
US Webuy - United States logo

Reply from US Webuy - United States

Hi Corey,

Thank you for your review and apologies for the delay in getting back to you.

I'm sorry to hear that the Wii U you purchased online didn't work. I'll be emailing you regarding this matter and please feel free in replying to the thread.

Regards,
Vanessa

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Rated 1 out of 5 stars

Never got a response about my order

January 2, 2018
Unprompted review
US Webuy - United States logo

Reply from US Webuy - United States

Hi,

Thank you for your review.

I'm sorry to hear that you're awaiting a reply to your email. I see that our team is looking into this matter for you and I've chased this up with them. I've taken over the investigation and will keep you updated.

If there is anything else we can help you with, please don't hesitate to contact us!

Regards,
Vanessa

Rated 5 out of 5 stars

Perfect store to shop from

Everything I have received was in great condition and worth more than what you pay for it thanks for being such an awesome store and better than gamestop

December 31, 2017
Unprompted review
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Rated 4 out of 5 stars

Review

Laptop very nice just the bottom part is scratch but everything else is perfectly fine. The system is advance. Overall great laptop

December 27, 2017
Unprompted review

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