I love nosing around the brick-and-mortar CeX stores (my local is in Sheffield), but while the staff are friendly and polite the speed of service, even before the pandemic, is awful. It's very com... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program o... See more
Company replied
oroduct was sent to wrong address although i filled out a seperate shipping adress when i contacted cex they told me they couldnt correct error that refund would b issued. my 8yr old would love to wai... See more
Company replied
their franchise stores are absolutely appalling I recently bought an iPhone XR it has numerous problems with the speaker i took it into the aldershot store and they said there was absolutely nothing w... See more
2.0
Poor
235 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Advertisement
Was leery at 1st because online …
Was leery at 1st because online inventory did not represent what was in stores, but after ordering online item came in 3 days. Very satisfied.
December 25, 2017
Unprompted review
Wrong item, poor service
Got sent the wrong laptop. It was also in terrible condition, missing parts, and has a rattling SSD. Large crack in the corner, grime all over the screen, etc. Customer service was TERRIBLE. No solution offered other than "return it". I don't think I'll ever buy from here again.
December 25, 2017
Unprompted review
Reply from US Webuy - United States
Hey Kimberly,
Thank you for your review.
I'm sorry to hear about the condition you've received the laptop in & also that it seems to be the incorrect variant. Please accept my apologies for any inconvenience caused.
I see that you've sent us a separate email regarding this & that my colleague has been assisting you with it.
I've replied to that email as well, addressing this in brief.
Should you need any further assistance, please get back to the email & we'll be happy to help.
Regards,
Deevesh
Wonderful prices on really unique items!
December 24, 2017
Unprompted review
Great experience good quality i will …
Great experience good quality i will definitely order again in future for all my gaming needs cant beat the prices thank you
December 24, 2017
Unprompted review
Advertisement
Fast shipping!
This store is awesome. I love it. I would recommend it to anyone.
December 24, 2017
Unprompted review
Bought as Christmas presents.
I haven't used any of the products I purchased yet. They are Christmas presents but all came in quickly and are blemish free.
December 21, 2017
Unprompted review
Cheap items but terrible customer service responses…
Four items from my orders this week came not as shown. Three TV dvd's did not come in the original packaging and a 1st generation Ipad did not come with ibooks or the capability to add that program or many others because of the version. (ibooks was clearly labeled on the description of the ipad).
Communication is very difficult. Emails are not returned. (I sent my first one last Thursday) and there is no phone number to contact either the store or the main office.
December 19, 2017
Unprompted review
Reply from US Webuy - United States
Hi Paul,
Thank you for your review.
Please accept my apologies for the inconvenience caused, as you have faced multiple issues with your recent online purchases. I do understand your disappointment.
Be rest assured, I have forwarded this review to the designated store management as feedback to avoid such instances in the near future.
I am afraid our store contact numbers are for internal use only, and our Customer Service Department is solely email based.
However, I have sent an email to your registered email ID addressing these concerns and please feel free to reply to it for any other assistance.
Regards,
Aliasgar.
Advertisement
I love this store
I love this store, there was one in Everett, WA I went to almost weekly. I know all the West Coast stores closed but one really needs to open in the Midwest!
December 16, 2017
Unprompted review
the service is great once you figure …
the service is great once you figure out how to use the vouchers. Applying the vouchers online is a lot more difficult than going to the store. they should simplify the process
December 16, 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review and sorry to know that you have had an unfavorable experience while redeeming the CeX voucher. I do understand your concern.
I have sent an email to your registered email ID explaining further, which would assist you, the next time you try to redeem a CeX voucher.
If there is anything else we could help you with, please don't hesitate to contact us.
Regards,
Aliasgar.
Get what you pay for....kinda
The phone I bought came loaded with the last owner's information. If I wasn't an honest person, I could have logged in into his Gmail and Facebook! Also, I was told 3-5 days, and my purchase took 8 days.
December 15, 2017
Unprompted review
Reply from US Webuy - United States
Dear Customer,
Thank you for your review.
Please accept my apologies for the inconvenience caused as you did not receive a formatted phone. I do understand your concern with reference to the delayed delivery.
Be rest assured, I have forwarded this review to the designated store management and necessary feedback and training will be provided based on the findings.
Once an online order has been placed, we request our customers to allow up to 2 working days for the items to be sourced and 5 working days for the same to be delivered.
However, I would like to thank you for your valued feedback and we appreciate receiving your complaints about our product and services. We value your concern and will work on this as it will certainly help us to serve you better.
Regards,
Aliasgar.
Advertisement
Thank you so much alway have great products.
Thank you so much alway have great products...
December 14, 2017
Unprompted review
Great Product, Great Price , Great Service
I bought used GTX 750 non ti for a great price. The card look new and shipping time and cost where Very reasonable. I am very happy with the service provided by CEX . As an added bonus the card was from my favorite brand!
December 13, 2017
Unprompted review
The Tech Goodwill
I found this site due to a tech reviewer, since then I've been purchasing stuff from the site and will continue to do so, the shipping is fast and 1.90 is nice but I would prefer if you order over a certain price and items it would be free or at least discounted, I imagine shipping some items is more expensive than the shipping
December 11, 2017
Unprompted review
Fast and Cheap Shipping A++++
December 10, 2017
Unprompted review
Advertisement
Great stuff at great prices.
Great stuff at great prices.. Cant beat the warrantee on the used computer parts.
December 9, 2017
Unprompted review
Don't buy anything from the site
I recently bought an i7 2600 and it arrived to me and it did not work tried to return it no email response and the only way to reach is through email and it seems like it's automated.
December 8, 2017
Unprompted review
Reply from US Webuy - United States
Hi Devon,
Thank you for your review.
I'm sorry to hear that the processor you ordered was faulty and that you're unhappy with the service you've received. I'm afraid our customer service department is solely email based. I have replied to your email and please feel free to reply to it.
Regards,
Vanessa
Everything was perfect the only reason …
Everything was perfect the only reason I didn’t give the product 5 stars is because the charger was defective.
December 8, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.