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usagundamstore.com Reviews 

1,630
•
TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent selection of products, including Japanese and Chinese models, often finding exactly what they need at competitive prices. The ordering process is described as simple and efficient, with many appreciating the clear information provided, especially for pre-orders. Reviewers frequently highlight the fast and secure delivery, noting that items arrive well-packed and in perfect condition. The quality of the products themselves is also highly regarded, with many customers expressing satisfaction with their purchases. However, some people mentioned occasional issues such as damaged or missing parts upon arrival, or concerns about pre-order availability taking longer than expected.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the selection of... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and timely... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction with the speed... See more

Quality

People report positive experiences with quality, with many customers receiving products in perfect condition... See more

Price

Users describe positive interactions with price, frequently highlighting good, fair, and competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's probably the current best store for Japanese and Chinese models. Great deals here even after Trump screwed up tariffs, hopefully there'll be more before he destroys the world petroleum reserves... See more

Rated 5 out of 5 stars

This was my first purchase from USA Gundam Store and it went well. I was very happy with their selection of models and paints, and found exactly what I was looking for. They shipped it out efficiently... See more

Rated 5 out of 5 stars

Prices are well in line with most other online shops/retailers. Regularly have sales for holidays and special events, usually plenty of kits to pick from. Always quick to get everything shipped out an... See more

Rated 5 out of 5 stars

Lowest price I've found online plus the only store in the US to carry the Nendoroid I was looking for! I was so relieved to finally find it because proxy sites are so intimidating. It arrived very qu... See more

Company details

  1. #23 of 101 best companies in Hobby Store
  2. #9 of 44 best companies in Collectibles Store

Written by the company

USAGS is a U.S. based hobby retailer dedicated to Gundam model kits and premium mecha collectibles. We specialize in Gunpla across all grades from Entry Grade and High Grade to Master Grade and Perfect Grade along with a curated selection of tools, paints, accessories, and related model kits. Founded by hobbyists, we focus on fast shipping, accurate inventory, and reliable customer support. Our warehouse is stocked and operated in the United States, allowing us to ship orders quickly and securely. We work directly with official distributors to ensure authentic products and consistent availability. Whether you’re building your first kit or expanding a long-term collection, our goal is to make the hobby accessible, enjoyable, and dependable. We regularly run sales, bundle deals, and community events, and we actively support builders through tutorials, videos, and content on USA Gundam TV. At USAGS, we’re here to help you build better and have fun doing it.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

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Replied to 78% of negative reviews

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4.8

All reviews

(1,630)

1,621 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Awesome company.

I had a little trouble ordering the figure but when I got it, it came in perfect condition and it arrived way quicker than I thought it would. I got my figurine for a great price too. Will order from you guys again

June 10, 2026
Rated 5 out of 5 stars

USA Gundam Store has become my go‑to…

USA Gundam Store has become my go‑to spot for mecha kits. Their prices are consistently competitive, every package arrives well‑protected, and the Shop tracking feature keeps me updated from checkout to delivery. Reliable, fast, and customer‑focused—exactly what a hobby supplier should be.

June 2, 2026
Rated 5 out of 5 stars

Great service to say the least

I'm not sure what to say, my product arrived in perfect condition, packaging was solid. The box and items were in mint condition.

I'm excited to build it and decal it once I'm done w my current build.

USAGS are my first go to when looking for model kits, yeah🫡.

June 9, 2026
Rated 5 out of 5 stars

Fast, Safe, Affordable

Fast, safe delivery. Boxes come in perfect shape, runners are always wrapped and complete. Prices cant be beat, especially with all the sales. Always gets the newest gundams available for pre-order, and ships them quickly when ready.

June 9, 2026

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