USA Summer Camp Reviews 194

All the team at USA summer camp have been amazing help in organising my trip to camp this Summer. I would highly recommend them as the company to use when going to camp!

They were nothing but professional and helped me with every step along the way and woth every question I had.

No compassion for students who are not able to have their placement deferred for 2 years, due to full time employment, once the USA is open again. No refunds! I would urge anyone else in the same position to contact the BBC Watchdog and their local MP.

Just seeing your reply shows how little regard you have for feedback. It has been explained to you MANY times that my daughter cannot go as they will be in full time employment next summer. Hopefully 'you' can go??? You are not being blamed for COVID, just for withholding deposits and profiteering from a pandemic. Students have had a miserable time of it as it is, having to have online lectures and paying for accommodation they didn't use without you adding to their financial strain. Seeing there are lots of similar complaints I have now contacted BBC Watchdog, my local MP, Martin Lewis and journalist friends. I urge others to do the same and not believe the sudden positive fake reviews!

A fabulous experience!
Everyone I spoke to was extremely helpful, professional, honest and supportive. The members of staff were patient with me during the application process and were always available to answer questions. Would 100% recommend!!

Really helpful and supportive! I used USASummerCamp for the summer 2021 camp experience. They helped to keep me up to date and organised with all the documents required for camp. Their staff were extremely helpful whenever I had a question or a worry about the upcoming camp season. Even when I was in America, I had to go to see a doctor and required a prescription, their emergency contact number helped me through the entire experience. I could not recommend the agency enough! Looking forward to another brilliant summer!

Really quick and easy process thanks to the guys at USA Summer Camp and they were really helpful with any questions I had. Can not wait for summer 2022 it can’t come quick enough.

I cannot say one bad word about USA summer camps.From day one Lauren and Niall have been helping me with my application.
Every time I had a question they would get back to me quickly.They put my mind at ease and answered everything the best way they could.
Cannot thank you guys enough,they are amazing and I wouldn't recommend anywhere else.

USA Summer Camp has been an amazing company to work with. I’ve been wanting to be a camp counsellor for a long time and their continued help and support made everything so much easier. Speaking to both Lauren and Laura has been a pleasure throughout the entire process, with them being able to answer any questions or queries I may have had. I would 100% recommend USACC to anyone, as I have already done!

Laura was very helpful during the whole preparations of the trip. She gave me good advice on how to get my documents and made good recommendations and travel tips. I appreciate her help greatly with planning my trip.

I had such a professional and amazing experience with USA summer! They always put the customer first and we’re always so helpful.

I had the best experience with the USA summer camps Ireland. Everyone was so helpful, especially Laura and Lauren. They made everything so easy and stress free! I would recommend it to everyone!

Really helpful and friendly staff, support all throughout the process and regular checks to make sure you get your placement. No negatives and can't wait to start my summer as a camp counsellor!

Really friendly and helpfull people, also a very speedy process. Happy to have bern selected and looking forward to the summer!!! 🇺🇸☀️🇺🇸

Fantastic people helped me land placement as a camp counsellor! No messing around with these people, they take every application seriously and want every applicant to get a placement! Thank you guys so much!!

this is just a professional scam and i can’t believe how many people have to go through this, no refund policy due to the pandemic like??? they are more interested in taking your money and leaving you hanging with no replies to emails and calls when you refer to them about a refund. Please guys read these reviews before you waste your money

To put it very simply, this company is taking advantage of young people who are desperate to travel the world. Never would I go with them again, it was the absolute worst experience I've ever had with a company. They were terrible from the start and point-blank refused a refund in the middle of a global pandemic.

At the beginning, straight after I applied, I got a call from them and I had many questions. It seemed as though they were hurrying me during the call and giving me the answers I wanted to hear. They tried to pressure me into giving my bank card details over the phone (not good). I said I wanted to pay online on my footprints portal and in monthly instalments, they weren't happy about that as they clearly just wanted the whole £600 up front, ASAP.

They called me all the time to tried to get me pay all the remaining money ASAP instead of continuing with my monthly instalments.

On my initial phone call one of my many questions was wether my availability was ok, they told me that they could be very flexible with the end dates and that my availability ‘worked great’. Fast forward about 4 months when I’ve payed all my instalments, they tell me that my dates didn’t work and that I’d have to work at camp longer than I physically could.

They also lied to me multiple times about which airport I could fly from, turns out I couldn’t fly from Newcastle at all and I’d have to travel hours down to Manchester. And this cost £150 extra just to fly from Manchester instead of London.

They also lied to me multiple times about which airport I could fly from, turns out I couldn’t fly from Newcastle at all and I’d have to travel hours down to Manchester. And this cost £150 extra just to fly from Manchester instead of London. All the answers to my questions seemed to be an enthusiastic yes until I’d payed all my instalments.

A couple weeks later I get a phone call when I’m working, my phone is in the staff room so I can’t take the call. When I get out of work I see a message from them saying I had 30 minutes to respond to their message before they booked my flights and if they weren’t the ones I wanted I’d be liable for the costs. The message had been sent exactly 40 minutes earlier, as quickly as possible I messaged them back telling them to “STOP” as I needed time to process the information and decide wether these were the ones I wanted.

Something they don’t tell you is if your visa gets declined then they will cancel your whole application, not only will they not give you a refund but if you’ve paid them to book your flights, they will FORCE you to give them the money they spent on your flights .You’d think that the extra money you’ve given them to book your flights will cover the cost of the actual flights but no, that’s literally just the cost for them to sit on the computer and complete the booking. For this reason they will deliberately try and book your flights before your visa appointment which they shouldn’t do.

I was also constantly getting emails saying something like “URGENT ACTION NEEDED, chose your departure airport/date or we will make the decision for you” very stressful for me and unprofessional on their part.

Covid happened and my camp said that that they would think about putting our start dates back a little. My camps leader contacted Usa summer camp to inform them that they MAY decide amending the start dates if the situation got any worse. Usa summer camp clearly did not read the email correctly as they emailed us and said our camp was putting back the start dates which meant our flights would have to be rebooked, which obviously wasn’t the case.

Camp was inevitably cancelled so I asked for a refund, the boarders are closed and I wasn't getting into the US anymore. After many disputes they still said no refund and only offered to defer my application to next year, which I couldn’t do anyways. I had to go through insurance to get my money back.

Side note: this is about my 3rd time trying to re-post my review because they kept getting it taken down, Honestly they'll do anything to silence people who've had bad experiences with them. Also I've seen that they've been replying 'anonymous...' on peoples reviews who haven't displayed their name, its hilarious how childish and unprofessional they are. It's also really ironic since there's so many suspiciously positive reviews on here that all popped up within a timeframe of a couple weeks when the company claimed their profile.

My son was treated very badly by this company. Use BUNAC or Camp America they are more trustworthy and have a better record in terms of duty of care and getting real placements organised. Do your research and read the reviews.
Thinking about class action lawsuit if there are enough people interested in this.

I found USA Summer Camp a dishonourable company to deal with. Happy to take your money but not so supportive about camp cancellations, no offer of refunds. There are many companies providing this service go with them instead.
Thouroughly devious and dishonest

In line with the other negative reviews in here, it should be noted that if for any reason, a refund should be required (for valid reasons such as borders being shut) USA Summer Camp will not offer any room for refunds. In addition to this awful customer service which exploits young people wanting to travel, the company discriminates against disabled applicants, regardless of whether they are able to do the job. Personally, I was forced to pay hundreds extra despite having a doctor sign off that I was fit to work and have my camp happy with my performance the previous year. The company failed to respond to my formal complaint on this discrimination which further demonstrates the complete lack of care. It is also worth noting that the company has switched off reviews on Facebook due to receiving so many negative ones and only posts positive reviews on their website; far far fewer people have had a good experience than appears online.

In response to USA Summer Camp’s reply:
My issue here lies not with police checks nor being safe for the job. I work with young people every day and the last thing I would want is for any young person to be put at risk by someone not qualified/ safe for them to be working with. Instead, I am complaining over the fact that anyone with any pre existing health conditions (whether that has any impact on their ability to work at camp) is forced to pay hundreds extra by the company through unfairly sold insurance policies. It was wholly unprofessional that my many complaints surrounding this were ignored which led to me seeking advice from Citizens Advice. They confirmed that your company did indeed discriminate and you continued to ignore the formal complaint sent as a result of this. As a company which appears to pride itself on customer care, not much thought is given to the implication of charging those with ANY health condition extra money.

This isn’t meant to be vindictive; I had an amazing time at camp (which is worth noting I secured my returner spot myself and not USA Summer Camp as they make out in the reply) but I want people to be aware of the general lack of care coming from this company. Yes, on the surface USA Summer Camp get good reviews and the pandemic was unpredictable but, to me, their handling of the pandemic alongside my complaint, demonstrate their prioritising of money over customer care.

(It is also worth noting that they are continuing to promote travelling to America in Summer 2021 despite it looking highly unlikely with borders not yet open- will history repeat itself with hundreds of people angry at being out of pocket?)

Haven’t had any issues so far. Currently I have been offered a job at a camp in America and I’m excited to go! They have got me the job offer and has helped me immensely when I have questions. They often answer emails fast and have given me support when needed and I have got a great opportunity in the summer now. Currently both this company and the US camp have said they’re believing we will be allowed to go to camp this year however many of the poor reviews have been based off of last years covid outbreak which was horrible for everyone at the start. I still need to pay my last £100 instalment and that’ll be fully payed for and my police report is on its way with the only thing I need doing is my health report and I should be good to go. They provide a solid service and have often had a good customer-company relationship.