The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more
Company replied
Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more
Company replied
I CALLED AND SPOKE WITH JEREMIAH DILL ABOUT WARRANTY INSURANCE ON A NISSAN KICKS CAR THAT I HAD PURCHASED IN FREDERICKSBURG, VA, HE ANSWERED ALL MY QUESTIONS I HAD ABOUT THE INSURANCE. WHAT IMPRESSED... See more
Company replied
Company details
- #93 of 116 best companies in Insurance Agency
- #164 of 190 best companies in Financial Consultant
Written by the company
US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.
Contact info
100 Mall Parkway, Suite 121, 63385, Wentzville, United States
- 888-582-6870
- customerservice@usautomotiveprotectionservices.com
- usautomotiveprotectionservices.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve ask to cancel this policy if which…
I’ve ask to cancel this policy if which I DO NOT NEED and have gotten no response
January 30, 2026
Reply from US Automotive Protection Services
Hi, Joseph. Thank you for your feedback. We strive to make every customer’s experience a great one, and we’re sorry we have not met your expectations. We’d like to see what we can do to make things right as quickly as possible for you. Please email us at customerservice@usautomotiveprotectionservices.com, and we will be in touch soon.
Michael answered all my questions and…
Michael answered all my questions and was so kind!
January 28, 2026
Reply from US Automotive Protection Services
Hi, Michael. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Kyle Williams, Kyle was helpful.
Kyle Williams, your associate was very pleasant to work with. He was also very informative, and helpful. I also liked the warranty coverage.
January 29, 2026
Reply from US Automotive Protection Services
Hello, Gary. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Reply from US Automotive Protection Services
Hi,Wayne. Your feedback is highly appreciated. Thank you so much for the review!
THE LADY THAT HELP ME SHE WAS GREAT
THE LADY THAT HELP ME SHE WAS GREAT! HER NAME WAS Christine
January 25, 2026
Reply from US Automotive Protection Services
Hi. We appreciate you taking the time to give us your feedback. We're genuinely sorry that you've had a less than satisfactory experience with us. Please reach out to us at customerservice@usautomotiveprotectionservices.com so we can rectify this situation promptly.
canceling the policy
canceling the policy. Can't afford it. If you can't cancel on your end then I will put a stop on the card
January 26, 2026
Reply from US Automotive Protection Services
Hi, Dan. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.
Reply from US Automotive Protection Services
Hi, Raymond. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hi, Nahum. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
The agent was wonderful and…
The agent was wonderful and knowledgeable. He explained the plan. Sometime I stopped him to ask questions. He listened ,and went back to explain fully.
January 15, 2026
Reply from US Automotive Protection Services
Hi, Patricia. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
Excellent Experience!
I received a notice in the mail regarding the expiration of my auto warranty. I called and spoke with a representative who was extremely helpful and who suggested I get my car serviced since I was having repeated issues BEFORE renewing my extended warranty. The car was serviced, the mechanic found a software issue STILL under warranty. Software issue fixed, car as good as new. I called a second time and had my NEW DIAMOND auto warranty within minutes! The representative was wonderful - cheerful, knowledgeable, extremely helpful and efficient! Who could ask for more? My coverage was reasonably priced and I am protected for the next 5 years up to 100,000 miles! I think a road trip is in my future! Thank you Brandy for your exceptional customer care, kindness, expertise and great deal!!
January 17, 2026
Reply from US Automotive Protection Services
Hi, Andrea. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Hi, Richard. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
helped me understand everything
Christina Jones was awesome to speak with and helped me understand everything
January 12, 2026
Reply from US Automotive Protection Services
Hi, Airreanna. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Hi. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.
Reply from US Automotive Protection Services
Hello, Nestor. Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.
Good Customer Phone Service
January 8, 2026
Reply from US Automotive Protection Services
Hi, Edward. We appreciate your wonderful feedback. It's fantastic to hear that our team exceeded your expectations. If you have any further needs or questions, we’re always here to help.
Mike was extremely helpful in providing…
Mike was extremely helpful in providing needed information on this matter. Despite my being tardy in calling, he did the enrollment without a problem.
January 8, 2026
Reply from US Automotive Protection Services
Hi, Doris. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!
Reply from US Automotive Protection Services
Hi, Gwendolin. We really appreciate your business and helping to share the word about us. We’re here for you anytime!
Reply from US Automotive Protection Services
Hi, Natalie. Your feedback is highly appreciated. Thank you so much for the review!
Reply from US Automotive Protection Services
Hello, Ryan. Thank you for the glowing review! We're so happy to hear that we were able to provide the top-notch service that you deserve. We're here if you need anything else!
Unauthorized Use of My Personal Data
Today, I received a letter that appears to contain an implicit threat, stating that I may be held liable for all vehicle repair costs and related expenses, etc.
My question is the following: what is the source of my personal data, including my full name, home address, and detailed information about my vehicle, considering that I purchased this car only two weeks ago?
Please note that the unauthorized acquisition and use of personal information raises serious legal concerns. I strongly recommend that you clarify this matter promptly.
January 3, 2026
Unprompted review
Reply from US Automotive Protection Services
Hi. We apologize for any misunderstanding in the advertisement. We serve thousands of customers every day by keeping their vehicles protected. If you would like to be removed from our mailing list, please contact us at customerservice@usautomotiveprotectionservices.com.
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