US Automotive Protection Services Reviews 

2,049
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, patient, and thorough when explaining various warranty details. People really appreciate that representatives take plenty of time to answer all questions carefully without making anyone feel rushed during the entire enrollment process. Some reviewers were not happy with post-sale experiences, noting frustrating difficulties with account cancellations and unexpectedly denied service claims. Other consumers also mentioned that after signing up for a policy, getting timely help from customer support became much harder due to slow response times.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, knowledgeable, and patient... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite and knowledgeable... See more

Service

Reviewers mention positive feedback about service, highlighting a wonderful overall experience and... See more

Warranty

Clients share ambiguous opinions on warranty. While some reviewers warn that programs are scams and hard to... See more

Product

People report ambiguous experiences with product, reflecting a split opinion among consumers. Some reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The representative was helpful indeed. He was very direct and knowledgeable about what he was doing. He explained everything very clearly. The information was gathered thoroughly to finish the process... See more

Company replied

Rated 4 out of 5 stars

It's almost essential to have coverage on your vehicle. I've used USA Automotive in the past and was very pleased. Even though I wish the rates were a tad bit lower, especially for seniors that are... See more

Company replied

Rated 5 out of 5 stars

Your phone operator really explained every little detail that we asked about what was covered how long and price. He is a keeper, his name Brian Stringfellow great personality and very courteous. Hope... See more

Company replied

Rated 5 out of 5 stars

I CALLED AND SPOKE WITH JEREMIAH DILL ABOUT WARRANTY INSURANCE ON A NISSAN KICKS CAR THAT I HAD PURCHASED IN FREDERICKSBURG, VA, HE ANSWERED ALL MY QUESTIONS I HAD ABOUT THE INSURANCE. WHAT IMPRESSED... See more

Company replied


Company details

  1. #93 of 116 best companies in Insurance Agency
  2. #164 of 190 best companies in Financial Consultant

Written by the company

US Automotive Protection Services. USA's Top Auto Protection Company. Industry Leading Coverage & Service. Reliable & Affordable Coverage Plans. 100% Of Covered Repairs Are Paid. Flexible Payment Plans. Rental Cars. 24/7 Roadside Assistance. USA Based. US Automotive Protection Services is committed to providing an exceptional experience to every family and their vehicles with a dependable, reliable, and affordable coverage plan for unexpected automotive repairs.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,049)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke to Chris he was polite honest…

Spoke to Chris he was polite honest straightforward. He explained to me what deal I was getting. Very simple,

January 3, 2026
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Adolfo. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!

Rated 5 out of 5 stars

Clear and simple

The telephone agent was very kind, took her time to clarify my doubts, gave me all the information about the coverage plan for my car.

I can't say yet if they're doing it right. or not, since until a couple of days ago I took the coverage, so I have to wait more than 30 days to take my car to the mechanical service

January 1, 2026
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Angelica. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

It was very interested and helpful

It was very interested and helpful. Everyone should get this plan. As soon as possible.

January 1, 2026
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Sergio. Your feedback is highly appreciated. Thank you so much for the review!

Rated 5 out of 5 stars

Very polite and informative

Very polite and informative

December 30, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Greatful

The guy I talked to was very professional. He let me express myself then put mind to ease.

December 26, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

We’re glad to hear you had a great experience with our team! Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Jacob was knowledgeable and friendly

Jacob was knowledgeable and friendly. He made sure I had the information I needed and took time to listen to and answer my questions.

December 25, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Jacob. We’re happy to hear that our team provided you with excellent service. We’ll make sure that they receive your feedback. We’re sure it will make their day!

Rated 5 out of 5 stars

Well known person

Gives me an explanation wry well of my benefits and answered my questions without hesitation. A very kind person through the process

December 25, 2025
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Reply from US Automotive Protection Services

Hi, Angel. Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Please let us know what we can do for you in the future.

Rated 5 out of 5 stars

Satisfied customer

The lady that helped me was very courteous, helpful, and answered all my questions with clarity.

December 22, 2025
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Reply from US Automotive Protection Services

Hi. Your feedback is highly appreciated. Thank you so much for the review!

Rated 1 out of 5 stars

This company told me I could cancel…

This company told me I could cancel anytime,what a joke. I tried to cancel yesterday , just got the run around from them. Being retired I've run into financial problem, my spouse was diagnosed with lung cancer last wk. So we will need money for medical bills. 12/22/25. Sandy Bergren.

December 18, 2025
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Reply from US Automotive Protection Services

Hi, Sandy. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Rated 1 out of 5 stars

Only idiots buy a car warranty

Only idiots buy a car warranty, like these FAKE 5 Star REVIEWS bragging about being scammed. Check out their BBB alerts including the Wisconsin Attorney General’s Office having litigation against them. Angela’s petulant refusal to address concerns shows she is a miserable person who obviously has no regard for ethics and is completely useless. Jeffrey Kass, the attorney for this alleged business, told me no more mail would be sent, however; they’re still sending mail to my family member who doesn’t even own a car. I recommend reporting this place to the BBB, FTC, and your state Attorney General’s office, especially if your situation involves an elderly family member. Also, if you’ve tried to cancel with no luck just go to your bank and file a dispute instead of wasting your time with these unprofessional scammers who need to get real jobs and stop exploiting people. And their email address, like them, is completely useless.

November 23, 2025
Unprompted review
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Amy. Thank you for your review. All feedback is important. We’re sorry to hear you had a negative experience. Please email customerservice@usautomotiveprotectionservices.com with details about your experience along with your policy number, and we will be in touch.

Rated 5 out of 5 stars

Quick responses and solved the problem

Quick responses and solved the problem. Thank you.

December 22, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hello, Sarah. Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.

Rated 5 out of 5 stars

Doing their jobs in a very professional…

Doing their jobs in a very professional manner. The gentleman I spoke with was exceptional.
All good.
Best to you.

December 20, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Raymond. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

Very knowledgeable and helpful

Very knowledgeable and helpful

December 18, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Fadi. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

Called up & spoke to Collier & he was…

Called up & spoke to Collier & he was able to immediately sign up our 2016 Chevy Tahoe. As always, I’ve been very satisfied with the customer service & in depth information about what extended warranty covers. I’ve referred a number of people I know, who are also searching for extended warranty coverage for their personal & business vehicles. Thank You,
Vic Valencia

December 18, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Victor. It's great to know that our customer service team delivered such excellent service to you. Thank you for sharing your experience and remember, we're always here for you!

Rated 5 out of 5 stars

Apparently honest and straight forerd…

Apparently honest and straight forerd description of your program by the sales man.

December 16, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Robert. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

What’s covered under their warranty?

The way I talked to the person on the phone, which was good

December 16, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hi, Michael. We really appreciate your business and helping to share the word about us. We’re here for you anytime!

Rated 5 out of 5 stars

Great Experience with Customer Service

I was contacted in a timely manner, treated with respect, and service was easy and seamless. Justin Wells explained the product, what was covered, how to use it andcost.

December 5, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

We're so glad we could provide a positive experience for you. If you need anything further, don't hesitate to reach out.

Rated 5 out of 5 stars

Malibu

Mr. Chris were polite and courtesy

December 12, 2025
US Automotive Protection Services logo

Reply from US Automotive Protection Services

Hello, Keith. Thank you for the kind words. We're overjoyed to hear of your positive experience with our team. We look forward to continuing to provide the same level of service in the future.

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