Having never heard of USED PLUS we purchased three apple homepods at a great price based on trusting previous reviews and the 2 yr guarantee... we weren’t disappointed ..items were in original box... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I already reviewed Used Plus (Kevin M on Trust Pilot!) but thought I'd respond to the link they sent, twice ;) but they are worth a second mention. I gave 5 stars for service and customer support.... See more
Company replied
Items turned up and worked. Had one order sent through twice due to the web page glitching and confirmation emails not arriving right away.This was processed without being queried (even though it was... See more
Company replied
Found this company online. After reading other reviews I bought a refurbished XBox one S. product was delivered quickly and safely (tracked) and in superb condition. Also spoke to a member of staff t... See more
Company replied
4.8
Excellent
128 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Both my sons oculus were from here
Both my sons oculus were from here
Both very pleased with them
November 22, 2023
Unprompted review
Advertisement
Your service was excellent and the VR…
Your service was excellent and the VR arrived in perfect condition and on time.
September 2, 2022
Absolutely fantastic business I…
Absolutely fantastic business I couldn't of asked for better service super fast delivery and a great friendly team xx
September 2, 2022
Fantastic customer service!
Brilliant personal service from Ryan when our package went missing. He went above and beyond to ensure my son received his device. Really impressed!
August 18, 2022
This is one of the best websites to get…
This is one of the best websites to get a xbox series x console or PlayStation 5 console. The delivery by DPD was next day delivery, it's easy to pay with Klarna split into 3 easy payments. The products are refurbished so they are in great condition. I give this website 5 out of 5 stars.
August 10, 2022
Advertisement
Don’t work and sent email and they…
Don’t work and sent email and they never got back to me
July 21, 2022
Reply from Used Plus
Hi! Thank you for your review, and we're very sorry to hear that you're experiencing an issue with the item that you ordered. We've checked our systems and unfortunately we cannot find any email from yourself regarding this, but please rest assured that we've now sent an email to you directly in order to help get this sorted for you. We hope this helps! :)
Great experience!
Easy website to use, product came next day, in great condition and packed really well! Would use this company again without hesitation.
July 18, 2022
Reply from Used Plus
We're so pleased to hear that you were happy with the service that you received! Thank you Russ! :)
I ordered a ps5
I ordered a ps5 on Friday. It came today on Tuesday. I made sure to load it, run games and play them and thankfully everything is ok. That’s how I know this business operates properly and takes care in providing a good service. That’s how u keep customers returning, I’ll definitely be returning. If you’re hesitant don’t be. This company is trustworthy and I’m so happy with my order
July 5, 2022
Unprompted review
Reply from Used Plus
Hi The Mac! We're so pleased to hear that you were happy with the PlayStation 5 that you ordered, and really appreciate you taking the time to leave such a wonderful review. If you ever have any questions about your order, please don't hesitate to let us know! :)
Reply from Used Plus
Thank you so much Mariama for taking the time to leave a positive review! :)
Advertisement
This company is totally trustworthy
This company is totally trustworthy, genuine and gives 1st class customer service. I would recommend them to anyone. Just bought my second games console from them and couldnt be happier with it. Look forward to dealing with Ryan again.
May 20, 2022
Reply from Used Plus
Hi Elaine! Thank you so much for taking the time leave such a positive review. We're so pleased to hear that you were happy with the customer service that you received - it was our pleasure to assist you! If you ever have any further questions in the future, please don't hesitate to let us know. :)
Great product and customer service
May 19, 2022
Reply from Used Plus
Thanks for taking the time to leave such a wonderful review! We're really pleased to hear that you were happy with your product and the customer service that you received. :)
Reply from Used Plus
Thank you so much for your lovely comments and for taking the time to leave a review! :)
good service everything worked would…
good service everything worked would use again thanks
April 13, 2022
Reply from Used Plus
We're really pleased to hear that you were happy with the service that you received. Thank you for taking the time to leave a review! :)
Advertisement
Brilliant
BRILLIANT - I bought a PS4 for my son. It arrived very quickly, and in immaculate condition. I would 100% use them again.
April 10, 2022
Reply from Used Plus
Thank you Alison for your incredibly lovely feedback! We're so pleased to hear that you were happy with the PS4 that you received, and hope that your son enjoys the console! :)
Reply from Used Plus
Thank you so much Debbie for your kind comments! We're really glad to hear that you were happy with the customer service that you received. :)
5 star shopping experience
My purchase was quick & simple, and the goods were on their way to me within a few hours. They were well packaged (no bubble wrap, but an eco-friendly substitute which was great to see), exactly as described, and they worked perfectly.
I would happily use them again in future.
April 4, 2022
Reply from Used Plus
Hi Rich! Thank you so much for taking the time to leave such a wonderful review. We're so pleased to hear that you were happy with the purchasing process, the packaging and the goods that you received. Your comments have made our week! Thanks again! :)
Great service and very efficient
Great service and efficient. I had an issue with the delivery, emailed and Ryan came back to me very quickly after investigating and had my solution. Would definitely recommend.
Thanks
March 28, 2022
Reply from Used Plus
We're really sorry that you experienced an issue with delivery, but are delighted to hear that your concerns were promptly resolved by Ryan. Thank you so much for taking the time to share your lovely review! :)
Advertisement
Oculus Rift S
I purchased a pristine refurbished Oculus Rift S from Used.plus and it arrived in incredible condition and works perfectly. Would recommend!
February 7, 2022
Reply from Used Plus
Thank you so much Chris! We're really delighted to hear that you were pleased with the Oculus Rift S that you ordered! :)
Very pleased
Very pleased. Quick delivery. Goods in perfect condition would recommend to everyone.
February 6, 2022
Reply from Used Plus
Hi Helen! Thank you so much for taking the time to leave such lovely feedback! We're so pleased to hear that you were happy with the goods and delivery service. :)
Fast next day delivery
January 27, 2022
Reply from Used Plus
You're very welcome! Thank you so much for taking the time to leave such a brilliant review. :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.