USLegalWills.com Reviews 

897
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate how remarkably easy it is to navigate the digital platform and create important estate planning documents without struggling through any confusing legal jargon. People frequently mention that the well-designed step-by-step process and very clear explanations make successfully completing personal wills and power of attorney paperwork entirely straightforward. However, some customers also noted that certain specific steps or final sections could occasionally feel a bit confusing or challenging to complete successfully. A few people mentioned experiencing minor trouble figuring out extra document sets or needing additional external forms to finish their paperwork properly.

What people talk about most

User experience

Reviewers mention positive feedback about user_experience, highlighting that the platform is fast, easy to... See more

Service

Consumers find service to be generally satisfactory, noting that it gets the job done and offers an easy,... See more

Product

Customers consistently note positive experiences with product, highlighting it as a helpful and comprehensive... See more

Website

Users describe positive interactions with website, noting that the platform is easy to navigate. Consumers... See more

Instructions

Customers had positive experiences with instructions, consistently praising the easy step-by-step process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been dreading this job and was totally floored how easy and informational you made it, so much so I bought and gave 4 more as gifts to my family! These are important life responsibilities we... See more

Company replied

Rated 5 out of 5 stars

I appreciate your quick response when I asked to cancel my subscription and receive a refund. You did not stall or bombard me with questions. This means more than you can know. Everything about your... See more

Rated 5 out of 5 stars

I used USLegalWills to update my Will, Power of Attorney for Finances and Power of Attorney for Health Care after a recent divorce. The online forms are easy to complete and their customer service was... See more

Rated 5 out of 5 stars

This was an awesome idea. Everything you could ever need for making estate plans was available and it was so easy to understand. You didn’t have the confusing legal jargon that’s hard to grasp. And if... See more


Company details

  1. #46 of 84 best companies in Legal Services
  2. #3 of 3 best companies in Estate Planning Attorney

Written by the company

Created in 2003, USLegalWills.com is one of the country's leading Will writing services. For just $39.95, and in about 20 minutes, you can create your legal Last Will and Testament. A full set of estate planning services are also available including a financial Power of Attorney and Living Will, customized for your State. All States are supported (with the exception of Louisiana). The service offers many added value features like a LifeLocker Executor tool to document all of your assets, and a digital vault to upload important files. USLegalWills.com has a proprietary "Keyholder" mechanism that ensures the right information gets to the right people at the right time.

USLegalWills.com - your Will in your hands in 20 minutes

Written by the company

Full 30-day money back guarantee.
Our mission is to educate and support you in your estate planning needs. There is help every step of the way, with a support team available by email, phone and live text chat.

Up front pricing with no hidden fees. A Legal Will for $39.95

Intuitive, step-by-step process to prepare your Will in just 20 minutes.

We are committed to your satisfaction. Full 30 day money back guarantee.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

897 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(897)

83 reviews in the last 12 months

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Rated 1 out of 5 stars

I purchased two packets of Living Will

I purchased two packets of Living Will, regular Will, and POA from Working Advantage. Did my (Jean) three documents, but couldn't figure out how to get the 2nd set of documents, purchased for my husband. The support line said that I should have a second code for my order, which I found, but can't figure out where to put the code in so we can complete my husband (Roger) information. Otherwise, good.

April 15, 2026
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Reply from USLegalWills.com

Hi Jean,

We’d like to clarify that your inquiry was answered by email promptly and with detailed, step‑by‑step instructions explaining how to apply the second redemption code within your husband Roger’s USLegalWills.com account. Once those steps were followed, the issue was fully resolved, and we were glad to receive your confirmation thanking us for the assistance.

Purchases made through third‑party providers can sometimes cause confusion with multiple redemption codes, and we’re pleased that both sets of documents are now accessible as intended.

We appreciate you choosing USLegalWills.com and are happy we were able to help get everything sorted out.

Rated 5 out of 5 stars

Easy and Thorough

Using this program was easy even for an octogenarian. The program is comprehensive, addressing every conceivable variation in needs.

April 9, 2026
Rated 1 out of 5 stars

Dealing with them was good

Dealing with them was good. I had questions and could not get assistance. They were to busy. I wanted to cancel and get refunded. As of April 14, I’m still having great difficulty getting my money back. I will NEVER purchase another Groupon. If you have an issue you are stuck.

December 7, 2025
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Reply from USLegalWills.com

It's so unfortunate that you gave us a one star review. You contacted us three times about the Groupon voucher complaining that you had a voucher for the service at Willing, and it wasn't working. We explained that this is a completely different company. We don't even offer our services on Groupon anymore (partly because of the hassle with redeeming voucher codes). We then answered three other questions about working through the service and distributing the assets. Your Wills do now look complete. It looks to me that your one-star should be directed at Groupon. You certainly haven't requested a refund from USLegalWills.com. but if you do have any other questions for us, please get in touch. I am very sorry that you left us a one-star review. We really did everything we could for you. Best wishes.

Rated 4 out of 5 stars

Program is easy to use.

The program was easy to use and really made you think and consider what you want in your will. All around program with other considerations for power of attorney and end of life wishes.

March 7, 2026
Rated 1 out of 5 stars

After the purchase

After the purchase, it says to check and review with an attorney. Why would I need you then? I'd be paying twice for the same service. I have requested a refund. This way, I will have peace of mind by utilizing the services of an attorney.

March 1, 2026
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Reply from USLegalWills.com

Thank you for the feedback Carolyn. However, that's not what the message said. Our service allows you in some sections to choose "none of the above options, let me describe what I want to happen". If you choose this option, and decide to type a description of your plan, then we draw your attention to an optional service that we offer that has one of our estate planning attorneys review this section for you. It is not required, but it is available to you. I hope this helps. Best wishes.

Rated 4 out of 5 stars

For the most part is was easy

For the most part is was easy. A little confusing at times but I think I figured it out.

February 22, 2026
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Reply from USLegalWills.com

Thank you for sharing your experience — I’m glad to hear most of the process felt straightforward. If any part still seems a bit confusing, we’re always here to help you work through it and make everything feel clear and comfortable.

Rated 3 out of 5 stars

Thought I had renewed subscription…

Thought I had renewed subscription previously. Evidently I had not, but to renew two I could not access the discount rate for two because of being on different dates. Don't know I will renew next time!!

February 11, 2026
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Reply from USLegalWills.com

Hi Edward, thank you for the review, but this isn't correct at all. You can add 5 years to both accounts at the couple's rate. The price for a 5 year extension is $29.95 for one person, and $39.95 for a couple. I have checked and the couple's rate is available to you if you login to your account because your accounts are linked.

Rated 4 out of 5 stars

Slightly confusing, but manageable

We found the steps to complete our task a bit confusing. We also went through the time to do a living will, only to realize that there was an extra charge for that. I can’t remember the specific question, but it was in the beneficiary section wrap up. All that being said, we would still recommend this service.

February 15, 2026
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Reply from USLegalWills.com

Thank you for sharing your experience — and for still recommending us. Some steps can feel a bit confusing the first time through, especially when exploring optional add‑ons like the Living Will. If you ever want help navigating any section or understanding what’s included, we’re always here to make things clearer and easier.

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