I had no problem changing my passport number and my TSA number but have tried and tried to change my global entry number. I went to their site and I just keep getting the same answer. Your passport an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with U.S. Passport Services. The entire process was easy, efficient, and timely. I was pleasantly surprised by how quickly everything was handled, and I received my passport a... See more
Company replied
Filling out the form online was helpful. The step by step instructions for what to gather and how to send materials were helpful, too. It always makes me nervous to give up my passport while wai... See more
Company replied
Once I figured out I could do it online it was pretty easy to fill out the form. Removing the background from the photo was challenging but that's a computer/technical knowledge issue.
Company replied
4.4
Excellent
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Initially I found it confusing but…
Initially I found it confusing but worked thru it and was pleasantly surprised how quickly my renewal came.
August 19, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience Betty! We’re glad to hear that, although you found the process a little confusing initially, you were able to work through it with us. Thank you for your feedback!
Online application was quick and easy
Online application was quick and easy. Fast transactions and fast service.
August 21, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful review! We are happy to hear that the online application was quick and easy and that you experienced fast service throughout the process. We appreciate you choosing us.
The people's I talk to was very .nice…
The people's I talk to was very .nice and professional.
August 12, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are pleased to hear that the team members you spoke with were friendly and professional. Providing helpful and courteous service is always important to us.
It was fast and easy to acquire my…
It was fast and easy to acquire my renewal passport.
September 24, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind feedback! We are glad your passport renewal was fast and easy to complete. We appreciate your support.
Reply from Uspassportandvisa
Thank you for your review! We are pleased that you found the process quick and simple. We appreciate you taking the time to share your experience.
He was very swift and easy and…
He was very swift and easy and definitely understood how to direct me in the right direction of how to take care of things hopefully get the same person if I have any more troubles, getting the rest of my application done for me and my daughter
September 24, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We are happy to hear that our team member provided quick and helpful guidance and was able to point you in the right direction. We appreciate your trust in us and hope we can continue to assist you and your daughter.
The process was easy and I received my…
The process was easy and I received my new passport within 3 weeks.
September 23, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad the process was easy and that your new passport arrived within three weeks. We appreciate you choosing our service.
Thank you for all the quick turnaround…
Thank you for all the quick turnaround and thorough service.
August 14, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind words! We are pleased that our team provided thorough service and helped keep everything moving quickly. We truly appreciate your support.
Reply from Uspassportandvisa
Thank you for your thoughtful review! We are delighted that you had a pleasant experience and appreciate your recommendation. It means a great deal to our team.
Fast response and ease of application
September 23, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We are glad our team was able to respond quickly and that you found the application process easy to complete. We appreciate your kind feedback.
Quick and easy
August 28, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We are pleased to know that you found the process quick and easy. We appreciate your support.
I had to pay for shipping twice...
September 23, 2026
Unprompted review
Received passport quickly and was easy…
Received passport quickly and was easy on line renewal!
August 12, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are happy to hear that the online renewal was easy and that your passport arrived quickly. We appreciate you choosing our service.
Ace was super helpful with the refund…
Ace was super helpful with the refund process. Really great customer service, listened to my requests, and wanted to make sure I was satisfied as a customer. Ace was very professional and kind and amazing!
September 23, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your kind words! We are delighted that Ace provided such professional and attentive assistance with your refund. We will be sure to share your recognition with Ace and the team.
the process was easy but I didn't…
the process was easy but I didn't follow through with the passport. I initially paid $150.00 for this but I have read that I have to pay additional money.
September 22, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We are glad to hear that you found the process easy. To clarify the fees, the amount paid through our website covers our independent third party document preparation service, including guided application assistance, document preparation, and submission instructions. The government passport fee is separate and is paid directly to the issuing agency as part of the passport application process. These are separate fees for separate services. We appreciate you taking the time to share your experience.
Hello
Hello, I’m sorry I didn’t answer earlier. My account got locked out. My experience was very nice . Thank you. I also would like to know if my application went through. I still haven’t received my passport.
July 15, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for sharing your experience! We are glad to hear that you had a pleasant experience with our service. We hope your passport arrives soon and wish you all the best with your upcoming travels.
Super chill
June 18, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your review! We are glad you had such a smooth experience. We appreciate your support and are happy we could make the process easy for you.
Quick and Good follow up
Quick, easy and I felt safe sending all my docs in. Great follow up as well.
August 28, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your wonderful review! We are pleased that you found the process quick and easy and felt comfortable sending your documents. We are also glad our follow-up communication helped keep you informed.
It only took 2.5 weeks to get my new…
It only took 2.5 weeks to get my new passport and the return of my old one
August 20, 2026
Unprompted review
Reply from Uspassportandvisa
Thank you for your feedback! We are glad to hear that your new passport and old passport were returned within just a few weeks. We appreciate your trust in our service.
Reply from Uspassportandvisa
Thank you for your review! We are pleased to hear that you found the process easy and intuitive. Making the application experience straightforward is always our goal.
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