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U.S. Polo Assn. Reviews 14,722

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TrustScore 4 out of 5

3.8

Clothing Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,953 reviews, reviewers had a great experience with this company. Customers frequently praise the products for their excellent quality, appealing designs, and comfortable materials. Many people are also very satisfied with the pricing, finding it to be good value for money. The overall ordering process is often described as easy and smooth, leading to a positive shopping experience. However, some people were dissatisfied with aspects of the delivery service. Several customers mentioned that delivery times were too long or that tracking information was insufficient. There were also occasional issues with orders, such as receiving incorrect sizes or items, or facing difficulties with returns and exchanges, including unexpected additional costs.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Customers consistently praise the excellent quality of... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers experienced fast shipping... See more

Order

Reviewers mention ambiguous feedback about order. While some customers experienced quick delivery and... See more

Price

Consumers find prices to be very positive. Many reviewers highlight the unbeatable and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would prefer a different way to be able to track the package. Other than that I see no issues with the website. Everything was easy and simple. Just wish there was more information on delivery detai... See more

Rated 4 out of 5 stars

Very good products, materials designs, also good price, but we need more designs and to refilled the finished items.

Rated 5 out of 5 stars

Great discounts, and the polo dresses were beautiful! Really good quality and great prices. I purchased two and once received, immediately purchased three more. I usually wear a 12/14 US size, 5ft 3... See more

Rated 5 out of 5 stars

Shopping online was easy however the hr options aren’t always available in my size. I really do miss the ability to shop at malls and outlet store other than Wal-Mart for options from your brand. Over... See more

Company details

  1. #211 of 291 best companies in Clothing Store
  2. #15 of 18 best companies in Children's Clothing Store
  3. #57 of 79 best companies in Men's Clothing Store
  4. #88 of 137 best companies in Women's Clothing Store

Information provided by various external sources

U.S. Polo Assn. brand products are authentic and officially sanctioned by the United States Polo Association, the governing body for the sport of polo in the United States since 1890. Today, our products are sold through our licensing program in over 135 countries at independent retail stores, department stores and U.S. Polo Assn. brand stores. The U.S. Polo Assn. brand carries clothing for men, women and children, as well as accessories, luggage, watches, shoes, home furnishings and more. The U.S. Polo Assn. brand is managed by USPA Properties, Inc., a wholly owned subsidiary of the U.S. Polo Association. USPA Properties is a for-profit corporation, and pays royalties to the U.S. Polo Association for the rights to license their trademarks. USPA Properties pays federal, state and local taxes in excess of 40 percent on all profits. As the steward of the U.S. Polo Association trademarks, Properties’ mission is to develop a long-term source of revenue for the U.S. Polo Association. This revenue is used to underwrite numerous programs for education and promotion of the sport of polo in the U.S.

Contact info

3.8

Great

TrustScore 4 out of 5

15K reviews

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Rated 1 out of 5 stars

***WARNING*** NOT POLO or Ralph LAUREN

***WARNING*** Totally my fault that I fell for their, what feels like a scam, I searched Ralph Lauren and this ‘Polo’ company popped up- complete with a rider on a horse logo. The cheap prices should have been a sign, But I ordered anyways. The next day, I received an order confirmation and I contacted US Polo Assn. to stop them from shipping the product and issue me a refund.
I emailed them daily (with ZERO response) and 5-days later, got a “congrats- your order has shipped”
I paid the extra $4.99 for free returns - Once I received them, half the order was not returnable and charged me $17.76 for the return. How has POLO not sued the crap out of these people.

April 17, 2026
Unprompted review

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