U Store It Reviews 2,819

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, often going above and beyond to assist with various needs. The service provided is frequently described as excellent, making the entire storage process smooth, easy, and stress-free for consumers. People also appreciate the clean, secure, and easily accessible facilities, noting features like good parking and well-ventilated buildings. However, some people were dissatisfied with the service, describing it as unprofessional and adding to their stress. A few reviewers mentioned a lack of compassion and understanding from the company regarding their situations, leading to a negative experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpful, polite, and efficient... See more

Facilities

Users describe positive interactions with facilities, highlighting them as well-run, clean, and secure.... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

People report positive experiences with the user experience. Customers consistently highlight the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used U StoreIt in Ballymount Dublin for over 6 months while between moving house, I Have no hesitation in recommending them. The units are clean and dry. The items I stored were perfect when I took... See more

Company replied

Rated 5 out of 5 stars

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options,... See more

Company replied

Rated 5 out of 5 stars

We have been using U store it north park Finglas for a the last year or so and would just like to say how professional friendly and most helpful Jennifer and Basak have been, they go beyond their d... See more

Company replied

Rated 5 out of 5 stars

U Store it has been amazing, both ladies in the office have been exceptionally helpful and reassuring. Have really good quality packing supplies. Storage cost is affordable and the unit is clean. High... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Little Island

The personnel at U store It Little Island are very responsive to my queries and pleasant to interact with in person. The facility is clean and easy to access.

The reason for not giving it 5 stars is that I was sent an invoice for my monthly payment and there was no mention on it that I was doing automatic payment. This meant I had to contact them to clarify as I was concerned that I would be behind on my payments. Mentioning the automatic payment on my invoice would have saved a bit of hassle. I am not sure that was a local issue as much as a central one.

September 27, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Nuala,
Thank you for your review and for your feedback regarding invoicing.
Any questions or concerns you may have, we are always here to help!
Kind regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

The staff are friendly...

The staff are friendly.... the facility is well organised and secure ... can't ask for more.....

October 5, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Charles,
Thank you for taking the time to leave us a 5 star review! We're delighted to hear you have had a great experience with us at U Store It Cork!
Kind regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

I had a last-minute situation where I…

I had a last-minute situation where I urgently needed a safe place to store my furniture while moving. I contacted U Store It, Liffey Valley, and I was really impressed by the service.

In particular, Katie Coates went above and beyond to help me. Even though it was outside her working hours, she made sure everything was organised quickly so that I could move my belongings into storage without any stress. Thanks!

The facilities themselves are clean, secure, and easy to access, with plenty of space and good parking, which made moving everything in straightforward.

Overall, I would highly recommend U Store It Liffey Valley - especially thanks to Katie, who truly cares about her customers and goes the extra mile to make sure everything runs smoothly.

July 31, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Jessica,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience with U Store It Liffey Valley was so positive, especially during a stressful moving situation. Katie will be thrilled to know that her extra effort made a difference!

We’re also glad you found our facilities clean, secure, and convenient to use. Your recommendation means a lot to our team, and we’re always here to help whenever you need us again.

Wishing you all the best with your move and new beginnings!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Staff to be very proud off

From my 1st contact by phone to the telephone conversation with Jennifer to make the booking, I have found your staff to be friendly, knowledgeable, professional & kind.
It was a joy to actually meet Jennifer when I arrived to open my storage unit for the first time.
Congratulations on your wonderful staff & facility

September 30, 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Tia,

Thank you for your kind words and thoughtful feedback. We're thrilled to hear that your experience with our team, especially Jennifer, was a positive one.

We truly appreciate your support and look forward to continuing to serve you.

Regards,
North Park Team

Rated 5 out of 5 stars

Incredible service

The entire process of dealing with U Store It has been nothing short of incredible. In particular Katie in Liffey Valley who was incredibly professional and helpful 😊

I can’t recommend U Store It enough and definitely a facility I will use again in the future thanks to Katie and the U Store It team in LV.

September 29, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Céire,

Thank you so much for your fantastic review! 😊 We’re delighted to hear that your experience with U Store It Liffey Valley was such a positive one.

We really appreciate your recommendation and look forward to welcoming you back whenever you need storage again in the future.

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

This was my first time using UStoreIt…

This was my first time using UStoreIt and I have to say I had such a positive experience. I was to specifically thank Basak for her help. She was very kind, helpful and went out of her way to make sure I got everything sorted. She even stayed longer to remove one of the padlocks on my unit. I feel the price is very reasonable, the service is incredible and everything is fairly straight forward. The biggest thing I care about is safety and they have good protocols in place to make sure the users and units are safe the whole time. Thank you Basak for all your help! 10 out of 10!

September 25, 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear James,

Thank you for taking the time to share your experience. We're so pleased to hear that your first time with U Store It was such a positive one.

Basak’ll be delighted to know her efforts made a difference. We’re glad to hear our safety and service standards met your expectations.

Best regards,
North Park Team

Rated 5 out of 5 stars

Safe and Secure

Booked a unit recently. Found location perfect and felt my property was very safe and protected. Also got packaging as they had everything I needed. Donna in office was a huge help, made the whole process easy. I would easily recommend U Store It Little Island Cork

September 29, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Christine,

Thank you for your wonderful feedback! We’re so glad we could assist you with both your storage and packaging needs! We truly appreciate your kind words!

Regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service, team members are helpful and supportive. Changing the storage unit was easy to arrange, as was cancelling the unit. The storage unit and building are clean and well-maintained. Sufficient parking places and trollies are available. Would use their service again if required.

September 29, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Michaela

Thank you for your feedback! We're so glad to hear you had a positive experience with our team. It's great to know we could help with your storage needs and provide you with excellent service.

Kind regards
U STORE IT Ballymount team !

Rated 5 out of 5 stars

U Store It experience

The whole experience of dealing with U Store It has been very easy and stress free. The staff in the Little Island unit are very professional and a pleasure to deal with. I would have no hesitation in recommending U Store It to family or friends.
Bill Kelleher

September 27, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Bill :)

Thank you for taking the time to leave us a 5 star review! We're delighted to hear you had a great experience with us at U Store It Cork!

Best regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Basak 10/10 😀

Basak is one of the most focused customer service professionals I have dealt with in recent years. A willingness to try and solve a problem is what makes the difference.
UStore is a great company, Basak is a reflection of the companies customer focus.
Well done to all 10/10.
Staff are a companies most valuable asset, take care of them 😀
Paul

September 27, 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Paul,

Thank you for the great feedback! We're proud to have a team that reflects our commitment to customer service. Your support is truly appreciated.

Best regards,
U STORE IT North Park Team

Rated 5 out of 5 stars

Very Satisfied with Lauren

We are extremely pleased with our experience. Lauren was not only professional, but also warm, knowledgeable, and easy to deal with. She explained everything clearly and patiently, making the entire process smooth and convincing. In my opinion, she is exceptionally well-suited for this kind of work—truly one of the best. Thank you, Lauren, for your respectful, nice and outstanding support.

September 27, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Alaeldin Ahmed

Thank you for your lovely review !
We are delighted to hear that Lauren made your experience with U STORE IT so positive.

Kind regards
U STORE IT Ballymount Team

Rated 5 out of 5 stars

Great experience

Great experience.

September 26, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Biomedico,

Thank you for taking the time to leave us a 5 star review! We're delighted to hear you had a great experience with us at U Store It Liffey Valley. If there's ever anything more we can do for you, just let us know.

Best regards,
The U Store It Liffey Valley Team

Rated 5 out of 5 stars

Excellent assistance from the team at…

Excellent assistance from the team at Ustoreit Charlestown. The facility is very easy to use and available when required.

August 5, 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Pat,

Thank you for your wonderful feedback! We’re so glad we could assist you with setting up your storage unit. We truly appreciate your kind words!

Warm regards,
Charlestown
Shane, Ash &Neil

Rated 5 out of 5 stars

Megan went above and beyond to help us

Megan went above and beyond to help us. We changed stores and she made the switch seamless. Both girls very pleasant and a pleasure to deal with.
Keep it up.

September 24, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Marie,

Thank you for your lovely review.
We are delighted that Megan was able to make your experience here at U STORE IT so positive.

Kind regards
U STORE IT Ballymount Team

Rated 5 out of 5 stars

Excellent service

Excellent service, really helpful staff.

September 23, 2025
Unprompted review
U Store It logo

Reply from U Store It

Thanks from all @ U Store It Galway

Rated 5 out of 5 stars

Clean/Safe/Secure

Donna at U Store It in Little Island has been so easy to deal with and very helpful. Can definitely recommend U Store It — Little Island, Cork. Clean, safe, secure and a very new facility. Very helpful staff, thanks Donna.

September 22, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Bondy,
Thank you for taking the time to share your experience! We’re delighted to know you had a positive experience with our staff member Donna and that our storage solutions worked well for your needs.
All the best!
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

Recently moved to a bigger unit

Recently moved to a bigger unit. They made the whole experience completely painless, and even credited me the remaining time on the unit I was leaving. They are profession at all times and easy to use, I would highly recommend if you have storage needs.

September 20, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Conor,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that the team were able to make your move stress-free. Providing clean, secure, and straightforward storage solutions is always our goal, and it’s wonderful to know we delivered for you.
Kind regards,
Rachel & Donna @ U Store It, Cork

Rated 5 out of 5 stars

The staff are extremely helpful

The staff are extremely helpful, the storage units are easily accessible and the rates are reasonable. I have used a unit at U store it for a year and have been very happy with overall. I will recommend the company to anyone who needs temporary storage. Una Cashman

September 19, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Una,
Thank you for your wonderful feedback! We’re so glad we could assist you
Kind regards,
Rachel & Donna @ U Store It Cork

Rated 5 out of 5 stars

Jennifer was so helpful and kind…

Jennifer was so helpful and kind helping me with setting up a storage unit . Thanks a million she’s a pleasure to deal with

September 19, 2025
Unprompted review
U Store It logo

Reply from U Store It

Dear Sinead,

Thank you for your wonderful feedback! We’re so glad we could assist you with setting up your storage unit. We truly appreciate your kind words!

Warm regards,
U STORE IT

Rated 5 out of 5 stars

Smooth, Secure and Stress Free Storage Experience

I recently used U Store It during our move and the experience was outstanding from start to finish. The team especially Katie made the storage part seamless! She clearly explained all the options, pricing, and terms, so there were no hidden surprises. The unit was clean, secure and exactly what we needed.

I would highly recommend if you're moving and need a reliable storage solution.Thank you for helping make our move so smooth!

July 7, 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Aisling,
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that Katie and the team were able to make your move stress-free and seamless. Providing clean, secure, and straightforward storage solutions is always our goal, and it’s wonderful to know we delivered for you.

We truly appreciate your recommendation and are glad we could be part of making your move smoother. Wishing you all the best in your new chapter!

Warm regards,
All at U Store It Liffey Valley

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look