Worst customer service around. Not only did i purchase a product i also paid extra to habe it ship next day as they had that option. Unfortunately they never sent it u til thr following day making a... See more
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We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they re... See more
Company replied
Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese gar... See more
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Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used f... See more
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Company details
About US Water Systems Inc
Written by the company
Since 2002, we have been focused on providing our customers with the best water possible. We promote Made in the USA Products and great American Craftsmanship. We can solve any water problem, whether it is for a home (residential) or a business (commercial).
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists, as well as former installers. We carry a healthy skepticism about your water. We are here to deliver solutions, not sell systems.
There are many things that make US Water Systems different. We manufacture our systems in our own state-of-the-art facility in Indiana and sell direct to the end user (whether that be residential or commercial). We cut out all the middlemen and sell direct.
Bypassing all the middlemen gives you the highest quality products at a very competitive price and enables us to have the best technical support in the industry. In fact, it is legendary! We have over 300 years of combined technical expertise. We are not happy until you are… and that is where our experience comes in.
Our core approach is simple. There is nothing more rewarding than solving people's water problems. We make people's lives better by solving their water problems. To us, there is nothing better than knowing we put a smile on someone's face by solving their water problems.
We are family owned and operated. That eliminates the corporate, impersonal transaction. When you buy from US Water Systems, you become part of our family.
We have a fanatical attention to quality. There is no one in the industry who builds systems like we do. Quality always wins out, which is why our warranties are the best in the business.
We have legendary technical support. Many companies do not answer their phones after the sale, and some even try to send you to our technical support department. With US Water Systems, you get legendary support for life!
US Water Systems is the only company who puts their money where their mouth is. If our product fails to perform within the first year, we will either refund your money or add and/or replace your equipment.
We have highly trained and experienced water specialists. Led by “The Water Doctor”, who is a Master Water Specialist with over 50 years of experience, no other company has the wealth of experience that US Water Systems exhibits.
The highest quality products with cutting-edge technology sets us apart from our competitors. We are fixated on dependability and efficiency like no one else. At US Water Systems, good water starts here!
Contact info
9250 Bradford Rd. Suite 195, 46168, Plainfield, United States
- +18006088792
- customerservice@uswatersystems.com
- uswatersystems.com
4.1
Great
1K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Reply from US Water Systems Inc
Great to hear. Thank you for your business and for choosing us.
Amazing customer service as always!
November 5, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future. Thank you for choosing us!
After you shipped wrong item and I…
After you shipped wrong item and I returned them you finally shipped right one and I could get it changed.
October 17, 2024
Reply from US Water Systems Inc
Thank you for your kind review. I am glad we were able to ship your the correct item. We appreciate your business and look forward to serving you in the future.
Ordering is Great
The ordering part was fantastic. Very helpful in determining what I needed. Keeping me informed about the order status was not as good. There were delays in obtaining a part for my system, without letting me know this would delay shipment. Long past the expected shipment date, I had to call to find out what the delay was. My recommendation for these cases is to provide a to short email, which would have prevented the back and forth. However, all of my contact with your company was great.
October 21, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We apologize that the communication for the delays weren't the best for you. We appreciate your business and look forward to serving you in the future. Thank you for choosing us.
Connor helped get the right solution…
Connor helped get the right solution for my water problem. Thank you!!
October 17, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. I will make sure to let Connor know how appreciative you are for his help. We thank you for your business and hope to serve you in the future.
Sales staff helped with picking the…
Sales staff helped with picking the correct equipment for our process and worked with us to complete transaction. Shipping was fast and delivered to our door
October 31, 2024
Reply from US Water Systems Inc
Thank you so much for the kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing us.
Great service and availability
Great service and availability; and follow up when one component showed up broken. Great company and people to do business with.
October 28, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Company website
Company website is great & easy to navigate. I just wish they would post the current address since they relocated. I stopped by the old location on a recent trip through Indy& nobody was home.
October 31, 2024
Reply from US Water Systems Inc
We apologize that you didn't realize that we had moved. We appreciate your business and look forward to serving you in the future.
USWaterSystem provided excellent…
USWaterSystem provided excellent customer service. They treated my specific iron water issue with a known proven solution and recommended two options for me to decide. Rene was attentive in providing the expertise and customer service necessary to finalize my order.
October 31, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. I will be sure to let Rene know how appreciative you are for his assistance. We appreciate your business and hope to serve you in the future.
works better with our fittings than…
works better with our fittings than what we were using before
October 17, 2024
Reply from US Water Systems Inc
Hello! Thank you for your kind review. We are glad that everything is working out for you. We appreciate your business and look forward to serving you in the future.
It's the people!
What made it great? You had what I needed at a reasonable price. Josi was very helpful and warm and made the ordering process easy!
October 31, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. I will be sure to let Josi know how appreciative you are for her help. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Iron Reduction filter system
After doing quite a bit of research, I reached out to US Water Systems for a iron reduction filter system. Working with their staff was a wonderfully pleasant, and very informative. Jake, my sales person, was very helpful and knowledgeable.The communication after the sale has been very transparent, clear and kept me informed as to shipping. Can't wait to receive and install my new system.
October 28, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. I will make sure to let Jake know how appreciative you are for his guidance. We appreciate your business and look forward to serving you in the future. Thank you for choosing us!
We chose US Water after seeing several…
We chose US Water after seeing several reviews for our new house that has a well. The system went in easily and the water tastes great.
We’re glad we made the decision not to go with the previous company we used.
October 16, 2024
Reply from US Water Systems Inc
We truly appreciate your business and want to thank you for your kind review and feedback. We look forward to serving you in the future. Thank you for choosing us.
I was able to find exactly what I…
I was able to find exactly what I needed for restarting my old well safely. The product came with clear and easily read instructions, and I am back in operation!
October 16, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We are so glad that we had exactly what you needed for your well. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Great! We are glad that you were able to get everything that you needed. We appreciate your business and look forward to serving you in the future.
Ordered it -> Got it!
Got what I ordered in a timely manner! (Refills on whole house water softener and carbon filter media)
Called up w/ a few ??? on the Salt-Free softener TAC media and got the info I needed in a professional, polite manner. Thanks again!
October 29, 2024
Reply from US Water Systems Inc
Thank you for your review and for your business. We are so glad that you were able to get the much needed information. We look forward to serving you in the future. Thank you for choosing us!
Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future. Thank you for choosing us.
Customer service is always great…
Customer service is always great anytime I need help.
October 14, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We appreciate your business and look forward to serving you in the future.
Cleaner water is a must
Cleaner water is a must. The older we get the more it matters. Thanks to US Water and our installer.
October 15, 2024
Reply from US Water Systems Inc
We appreciate your business and want to thank you for your kind review. Thank you for choosing us.
Tucson Carbon Media. The product delivered was as expected…
The product delivered was as expected and it came with detailed instructions and the necessary replacement tools.
October 3, 2024
Reply from US Water Systems Inc
We appreciate that you took the time to leave us a review. Thank you for your business and we look forward to serving you in the future.
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