Worst customer service around. Not only did i purchase a product i also paid extra to habe it ship next day as they had that option. Unfortunately they never sent it u til thr following day making a... See more
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We have been a customer for years now. We have a reverse osmosis system and recently added a lime blaster and chlorine remover filter. We had an older filter housing for the lime blaster and they re... See more
Company replied
Packed extremely well. In multiple packages, seven to be exact. Made in mf ‘Merica!! Seriously, support your home and countrymen, implement your very own personal tariff and stop buying Chinese gar... See more
Company replied
Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used f... See more
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Company details
About US Water Systems Inc
Written by the company
Since 2002, we have been focused on providing our customers with the best water possible. We promote Made in the USA Products and great American Craftsmanship. We can solve any water problem, whether it is for a home (residential) or a business (commercial).
At US Water Systems, we know water, and we know it well. Our sales department and tech support are staffed with a multitude of Certified and Master Water Specialists, as well as former installers. We carry a healthy skepticism about your water. We are here to deliver solutions, not sell systems.
There are many things that make US Water Systems different. We manufacture our systems in our own state-of-the-art facility in Indiana and sell direct to the end user (whether that be residential or commercial). We cut out all the middlemen and sell direct.
Bypassing all the middlemen gives you the highest quality products at a very competitive price and enables us to have the best technical support in the industry. In fact, it is legendary! We have over 300 years of combined technical expertise. We are not happy until you are… and that is where our experience comes in.
Our core approach is simple. There is nothing more rewarding than solving people's water problems. We make people's lives better by solving their water problems. To us, there is nothing better than knowing we put a smile on someone's face by solving their water problems.
We are family owned and operated. That eliminates the corporate, impersonal transaction. When you buy from US Water Systems, you become part of our family.
We have a fanatical attention to quality. There is no one in the industry who builds systems like we do. Quality always wins out, which is why our warranties are the best in the business.
We have legendary technical support. Many companies do not answer their phones after the sale, and some even try to send you to our technical support department. With US Water Systems, you get legendary support for life!
US Water Systems is the only company who puts their money where their mouth is. If our product fails to perform within the first year, we will either refund your money or add and/or replace your equipment.
We have highly trained and experienced water specialists. Led by “The Water Doctor”, who is a Master Water Specialist with over 50 years of experience, no other company has the wealth of experience that US Water Systems exhibits.
The highest quality products with cutting-edge technology sets us apart from our competitors. We are fixated on dependability and efficiency like no one else. At US Water Systems, good water starts here!
Contact info
9250 Bradford Rd. Suite 195, 46168, Plainfield, United States
- +18006088792
- customerservice@uswatersystems.com
- uswatersystems.com
4.1
Great
1K reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I got the information I needed through…
I got the information I needed through the chat----very helpful
November 13, 2024
Reply from US Water Systems Inc
Great to hear. Thank you so much for the kind review and feedback. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Thank you so much for your awesome review. We appreciate your business and look forward to serving you in the future.
R.O. product worth it but speed humps exist.
First off - I like the product & it seems to be well made & is working fine.
Second - I had to wait over a week for the product to ship & had I not called, I'm not sure when it would have shipped or when I would have received it.
Third - I had to call the tech department to get a clarification on something in their instructions relating to start-up that ended up not being right (seriously - I am a degreed engineer with 40+ years experience). The tech rep I spoke with must have been having a bad day because there was a bit of a 'tude' when I asked the questions I did. It was apparent he was well versed in the equipment since he had installed a lot of them but I did not need his 'tude'.
October 28, 2024
Reply from US Water Systems Inc
Thank you so much for your business and for your review. We appreciate your feedback and apologize for any inconvenience. Please call us back if you still have questions and we would be happy to help you. We truly appreciate your business and look forward to serving you in the future.
USA MADE!!! NOT CHINESE.
Shipped quickly
Quality product.
One oring missing in shipment. Found one local.
November 5, 2024
Reply from US Water Systems Inc
We are so glad that you are happy with your purchase. We truly appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Reply from US Water Systems Inc
Thank you so much for your kind review. We appreciate your business and look forward to serving you in the future.
Reply from US Water Systems Inc
Thank you so much for your kind review and business. I will make sure to let Brenna know how appreciative you are for her help. We look forward to serving you in the future.
Consistently high quality filters for our water system
US Water System filters are the only ones we will use from now on. Perfect!
October 24, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We truly appreciate your business and look forward to serving you in the future.
Great customer support
Great customer support, someone who still believes in helping.
November 8, 2024
Reply from US Water Systems Inc
We appreciate your business and your kind review. We believe in putting the customer first and we thank you for your feedback. We look forward to serving you in the future. Thank you for choosing US Water Systems.
Scott was great
November 8, 2024
Reply from US Water Systems Inc
Thank you so much for your kinds words and awesome review. I will make sure Scott knows how appreciative you are for his assistance. Thank you for choosing US Water Systems and we look forward to serving you in the future.
Always a pleasure to do business with…
Always a pleasure to do business with US Water Systems. Knowledgeable and highly professional staff who are eager to help and solve problems. Kudos to both John and Conner for their hard work and courtesy!
November 6, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review. I will make sure to let Connor and John know how appreciative you are for their expertise. We have some really great employees here at US Water Systems who are eager to help our customers. We appreciate your business and look forward to serving you in the future.
Great product and fulfillment - fast ship.
Had the product I needed (replacement control valve) - fast ship and excellent packaging. One star removed - description on web site a bit thin - package contents, product specs, product setup etc…. Lots of content but not the right stuff.
October 24, 2024
Reply from US Water Systems Inc
Thank you so much for your review and feedback. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Customer service was excellent
Customer service was excellent. Helped me reinstall my reverse osmosis connections every step of the way after I replaced the filters.
October 24, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. I will be sure to let them know how appreciative you are. We appreciate your business and look forward to serving you in the future. Thank you for choosing us!
Updated Review
12/4/24 Updated Review: Other than the shipping issues (see previous review)... we have had our product (Pond/Lake Deluxe Water Treatment System) installed for over a month now. The installation instructions are spot on and accurate, the product is of great quality and It works amazing. The system is easy to operate and quiet. Highly recommend if you are needing a water system for you pond or lake!!!!
Also, the company has issued me a full refund for the shipping costs. They did back up the mistake in the end with great customer service.
10/22/24 Review: No follow up - shipping was a disaster. I live less than 3 hours from the Indianapolis facility.... yet their product went to somewhere in New York. No follow up with costumer service to make sure the item was delivered. Costumer service was very nice and polite when called and asked about status... the product was immediately redirected back to Indiana where it sat for an additional 4 days until the company was called again asking about the status of the product.... then finally shipped to the correct location. Was promised a partial shipping refund for the delay of the product (almost a month) - but NEVER received it. As for the product itself... it has not yet been installed (just received it) but looks to be of great quality and installation instructions are clear and concise.
October 22, 2024
Reply from US Water Systems Inc
We are so sorry for this mishap and inconvenience. We truly appreciate your business and look forward to serving you in the future. Hopefully after installation, you can reach back out to us and let us know how much you love it. We would appreciate that. Thank you for choosing US Water.
Always a pleasure
The customer service team is very helpful, friendly and knowledgeable about the product they offer. The product we purchased arrived quickly and in good shape.
October 22, 2024
Reply from US Water Systems Inc
Awesome! We really have the best employees that is for sure and they are always eager to help our customers. We appreciate your business and look forward to serving you in the future. Thank you for choosing US Water Systems.
Well the product leaks and the shipping…
Well the product leaks and the shipping is more then the filters.
October 23, 2024
Reply from US Water Systems Inc
We are so sorry for this inconvenience. Please reach out to our tech department at 800-390-5936 and we would be happy to help you. Thank you for your business.
You shipped the wrong part and i had to…
You shipped the wrong part and i had to pay over $10.00 to ship back a $29.00 part.
October 28, 2024
Reply from US Water Systems Inc
We apologize for this inconvenience. Please call our customer service department at 800-608-8792 and we would be happy to discuss this with you. Thank you for your business.
Great Water Conditioner For The Elderly.
Great product for the elderly that can no longer maintain standard water conditioner systems. Very east install and very low maintenance. Arrived in perfect condition.
November 6, 2024
Reply from US Water Systems Inc
Great to hear! We are so glad that you are please with your order. We appreciate your business and look forward to serving you in the future.
Slow shipment of a single item
Slow shipment of a single item. And too high a shipping and handling fee for a single item.
October 23, 2024
Reply from US Water Systems Inc
We apologize for this inconvenience. We appreciate your business and look forward to serving you in the future.
Ordered replacement carbon bed media…
Ordered replacement carbon bed media for my while home system. Arrived as described. Always easy to change out with provided filter. Media seems to have less fines this time - which is nice. Used fitting from other vendor to flush carbon fines before installing on system. Way easier that way.
October 23, 2024
Reply from US Water Systems Inc
Thank you so much for your kind review and feedback. We are so glad that you didn't have any issues with installing. We appreciate your business and look forward to serving you in the future. Thank you for choosing us.
Carbon filter media
Received the media when the company said it would be at my house . The instructions were very helpful since I had never done this process of changing out the carbon filter before.
I will use this company again when it’s time to change the filter again.
October 22, 2024
Reply from US Water Systems Inc
We appreciate your business and look forward to serving you in the future. Thank you for your kind review and for choosing us.
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