So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... See more
Company replied
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it... See more
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We recently moved house and customer service handled the change of address opened our new account, arranged for the 40 day account to be closed and transferred into the new account when the 40 days h... See more
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Company details
Written by the company
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contact info
One Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.7
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Steph charsley(?) was really helpful.I…
Steph charsley(?) was really helpful.I cannot praise her enough.
March 19, 2026
Reply from United Trust Bank
Thank you Mr Evans for your review, it is fantastic to hear my colleague Steph was really helpful. I will ensure that I forward on the praise. Thanks Alex
Great Experience from start to finish
This is the first time I have had any dealings with United Trust Bank and I had a great experience from start to finish. I received a phone call promptly in response to my initial enquiry with regards to opening a Trust account and the advisor I spoke to was very knowledgeable and helpful in explaining how they could help me. Throughout the application process I dealt with Stephanie, who was extremely helpful, she kept me up to date with progress of my application and promptly provided assistance and answers to all my queries. I would highly recommend them.
March 19, 2026
Unprompted review
Reply from United Trust Bank
Thank you so much for taking the time to leave a review, it is fantastic to hear that the experience start to finish was great. We appreciate your comments about our service was prompt and knowledgeable. I shall also inform Stephanie of the feedback you have given. Thanks Alex
Easy to set up navigate and pay in
Easy to set up navigate and pay in.
The rest remains to be seen.
March 19, 2026
Reply from United Trust Bank
Peter thank you so much for your review. I am glad to hear application was easy and straightforward. Thanks Alex
We have banked with Barclays for the…
We have banked with Barclays for the last 35 years ..we were very reluctant to change Banks..having had United Trust Bank..recommended to us ..by a good friend who has banked with UTB..for a number of years we decided to invest .
The process was very easy..being able to speak with the bank ..in person was also a deciding factor..T & S Bates...
March 19, 2026
Reply from United Trust Bank
Mr Bates we really appreciate your review it is lovely to hear that after 35 years with Barclays you decided to make the switch. I am glad the process was very easy and you were able to speak to us. Thanks Alex
Very quick response and a clear answer…
Very quick response and a clear answer to my question
March 19, 2026
Reply from United Trust Bank
We really appreciate you leaving a review Mr Brown, it is great to see you question was dealt with quickly and clearly. Thanks Alex
Efficient and polite.
March 12, 2026
Reply from United Trust Bank
Thank you Paul for your feedback, it is great to hear that our service was efficient and polite. Thanks Alex
I had problems entering and saving the…
I had problems entering and saving the info into the form on your website, possibly due to unstable wifi at my end, but the site’s pages took ages to load. Then after I sent the form I couldn’t get back into it to check it had all the info I’d tried to enter. Some info turned out to be missing so someone emailed me a form to provide the info. As we just use Gmail, which isn’t very secure, I was reluctant to email back a completed form with sensitive personal info about a Trustee. UTB needs a secure portal for submitting sensitive personal data. In the end, I provided the info by telephone, but as ‘all our calls are recorded’ I had to ask if the recording would be deleted as soon as the info was entered on the system
March 16, 2026
Reply from United Trust Bank
Dr Oates thank you so much for your review, we appreciate your feedback and will take this onboard when looking at future changes. Thanks Alex
Easy to find required product and apply…
Easy to find required product and apply for new account
March 18, 2026
Reply from United Trust Bank
Thank you Mr Webb for your review, it is great to see your required product was easy to find. Thanks Alex
The process was straightforward and…
The process was straightforward and easy to follow, and the status updates were communicated clearly and effectively.
March 5, 2026
Unprompted review
Reply from United Trust Bank
Sophia thank you so much for taking the time to leave a review. It is great to hear that the process was straight forward and everything was communicated clearly. Thanks Alex
After a glitch in opening an account …
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it. UTB has a great user interface, and on the only occasion it didn't work for us staff intervened - without us having to call and complain!
March 11, 2026
Reply from United Trust Bank
It is great to see that after a glitch in account opening our staff member intervened to help out. Thank you so much for reaching out. Thanks Alex
Reply from United Trust Bank
Mrs Archbold thank you for your comments, it is great to hear it was easy to open an account and transfer funds. Thanks Alex
The process was simple and easy to…
The process was simple and easy to follow. Communications about status were excellent.
March 18, 2026
Reply from United Trust Bank
Thank you so much Steve for leaving a review. It is great to see everything was simple and easy to follow. Thanks Alex
Helpful advisor but problem with online withdrawal.
Helpful advisor who resolved my immediate problem of being unable to make a withdrawal by initiating it for me.
However, I don’t know if the problem of not being able to make a withdrawal myself has been resolved.
March 17, 2026
Reply from United Trust Bank
Claire we really appreciate you reaching out to us, I am really glad our advisor managed to help you with your immediate problem regarding a transfer. It seems that this was a intermittent issue that is being investigated currently. if you do have any difficulties please do reach out to us and we will be more than happy to help. Thanks Alex
Account set up very simple and quick
March 17, 2026
Reply from United Trust Bank
Thank you James for your review, it is great to hear your account set up was simple and quick. Thanks Alex
I had to change the email address…
I had to change the email address associated with the account, and the telephone support was very helpful.
March 17, 2026
Reply from United Trust Bank
Thank you Gavin for your review, it is great to hear our customer services team were able to support you while changing the email address associated with your account. Thanks Alex
Reply from United Trust Bank
Kay we really appreciate your review, it is great to hear we replied promptly to your query with information you required. Thanks Alex
As usual great to deal with
March 16, 2026
Reply from United Trust Bank
Thank you so much for your 5 star review, it fantastic to hear that we were great to deal with. Thanks Alex
to speak to someone,phone call…
to speak to someone,phone call answered,and the person gave the details of my questions simply and imformative which makes a nice change.
March 12, 2026
Reply from United Trust Bank
Timol it is great to hear your feedback, I am happy to hear our staff were able to answer your questions in a simple and informative manner. Thanks Alex
Good well informed person answered my…
Good well informed person answered my question in a friendly manner.
March 13, 2026
Reply from United Trust Bank
Thank you John for your review, it is great to hear our colleagues answered your questions in a well informed and friendly manner. Thanks Alex
Always a nice/quick to respond bank
Always a nice/quick to respond bank. Good interest rates for savings too so happy.
March 13, 2026
Reply from United Trust Bank
Thank you so much for your feedback Gareth, it is good to hear that our responses was nice and quick and that you were happy with our interest rates. Thanks Alex
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