So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... See more
Company replied
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it... See more
Company replied
We recently moved house and customer service handled the change of address opened our new account, arranged for the 40 day account to be closed and transferred into the new account when the 40 days h... See more
Company replied
Company details
Written by the company
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contact info
One Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.7
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
user friendly online banking
user friendly online banking makes life easier and less complicated. Messages sent are promptly responded to in a fuss-free professional way
March 12, 2026
Reply from United Trust Bank
Ann it is great to hear you think our online banking is user friendly, our aim is to make your life easier with our online platform. It good to see our messaging service also is impressing you. Thanks Alex
As an elderly customer
As an elderly customer, I appreciate that UTB staff
help me to manage my accounts when I telephone.
Online banking isn't for everyone.
Thank you.
March 4, 2026
Reply from United Trust Bank
Thank you Brenda for your review, it is lovely to hear our staff are able to help you manage your accounts when you do telephone. We appreciate you being a customer with us. Thanks Alex
user-friendly good rates and service
user-friendly good rates and service . would highly recommend
May 13, 2025
Reply from United Trust Bank
Robert we really appreciate you leaving a review. great to see your were in impressed by our service and our rates. Fantastic to hear you would recommend us also. Thanks Alex
UTB always gave quick and helpful…
UTB always gave quick and helpful replies to any questions I asked. First class service all round
March 3, 2026
Reply from United Trust Bank
David thank you so much for your review, it is great to hear our staff were quick and helpful with their replies to your questions. Thanks Alex
No hassle banking
Online application form was simple and easy to follow. Account opening followed with the minimum of delay.
March 9, 2026
Reply from United Trust Bank
It is great to hear you application for an account was so easy to do even with the smallest of delays. Thanks Alex
Helpful staff
March 9, 2026
Reply from United Trust Bank
Mrs Haig thank you so much for your review, we appreciate you taking your time to leave one. Thanks Alex
Very efficient
February 25, 2026
Reply from United Trust Bank
Great to see everything went smoothly David. Thanks Alex
Great Bank to deal with and exceptional…
Great Bank to deal with and exceptional and banking team
March 6, 2026
Reply from United Trust Bank
Thank you so much Stephen for your 5 star review. Thanks Alex
Prompt response via email
A straightforward question via email answered promptly. Very good.
March 6, 2026
Reply from United Trust Bank
Christopher thank you so much for your feedback. it is great to hear we dealt with your query so efficiently. Thanks Alex
Online banking easy to use.
March 6, 2026
Reply from United Trust Bank
We appreciate you leaving a review Michael, glad to see our online platform is easy to use. Thanks Alex
Reply from United Trust Bank
Thank you Miss Deas for your feedback, it is great to hear that service has been good so far. Thanks Alex
It was easy to convey what I needed and…
It was easy to convey what I needed and the response was helpful.
March 5, 2026
Reply from United Trust Bank
David we really appreciate you leaving us feedback, it is great to see we were able to help you with your question. Thanks Alex
Quick response to a question
March 5, 2026
Reply from United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
prompt and efficient service
prompt and efficient service, I wish the High Street Banks could provide the same
March 4, 2026
Reply from United Trust Bank
Thank you so much Derek for your review, it is great to hear you were so impressed with our service. Thanks Alex
Dealing with matured funds
Instructions correctly followed and able to complete a re-investment with relative ease.…
February 19, 2026
Reply from United Trust Bank
Thank you so much for taking the time to leave a review, it is great to see you re-invested with us. Thanks Alex
Super quick response to my query
Super quick response to my query, and it was actioned immediately and efficiently. Thank you
February 23, 2026
Reply from United Trust Bank
Thank you so much for your review, it is fantastic to hear that your query was dealt with so quickly. Thanks Alex
Clear website
Clear website, with internal messaging service, which was very useful on a Sunday evening. My message was responded to the following morning. Easy interactions. Good information given so that I could make the best decisions and all my questions were answered professionally. UTB acted on my instructions quickly. Thank you.
March 2, 2026
Reply from United Trust Bank
Thank you so much for your review Elizabeth, it is fantastic to hear you were impressed with our service and communication. Thanks Alex
Reply from United Trust Bank
Gail we appreciate you leaving a review, it is great to hear we were able to deal with your query. Thanks Alex
Metro Diner
A dinner with a party of four friends!
The food came from Metro Diner in which was excellent. The food was a 10 out of 10!! Perfect potions and incredible taste!!
February 28, 2026
Unprompted review
Reply from United Trust Bank
Thank you so much for leaving a review Ellen, i fear though that you may have left this under the wrong company as we are a UK bank. Thanks Alex
Reply from United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
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