So efficient I had tried to set up an easy access account with our existing current account bank - Virgin - we had been with them since the 1980s (originally as Clydesdale)! 3 months later and... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been saving online with United Trust Bank for a few years now - attracted by high rates, especially for fixed-term ISA products. I have always found the website to function as it should. As... See more
Company replied
After a glitch in opening an account a staff member intervened and asked us how we wanted to proceed - and then made personally sure we got what we asked for. She really owned the problem and fixed it... See more
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We recently moved house and customer service handled the change of address opened our new account, arranged for the 40 day account to be closed and transferred into the new account when the 40 days h... See more
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Company details
Written by the company
We are an award-winning specialist UK bank, incorporated in 1955. We offer a range of fixed term and notice deposit accounts and ISAs to individuals, businesses and charities. We provide a variety of loans, funding facilities and mortgages to individuals, housebuilders, property investor/developers and SMEs.
FSCS Protected
UTB customers are protected by the Financial Services Compensation Scheme.
And because we don’t share a banking licence with any other bank, you’ll get the full benefit of the protection up to the scheme’s limits wherever you have other savings put aside.
Contact info
One Ropemaker Street, EC2Y 9AW, London, United Kingdom
- 0800 083 2228
- customerexperience@utbank.co.uk
- utbank.co.uk
4.7
Excellent
4K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service.
Very helpful response to my email enquiry: I received a phone call during which the person I spoke to was extremely friendly and couldn’t have been more helpful. She was not going to leave me without having solved the technical problem I was having in accessing my account. I was so impressed.
February 26, 2026
Reply from United Trust Bank
Mr Clark thank you so much for your review, it is fantastic to hear we were able to help you with your query. Thanks Alex
I was having problems setting up a new…
I was having problems setting up a new ISA account on line, so I called the customer support number. I got through to Josh who was very helpful and patient. He guided me through the process as well as doing a lot of the input for me. I was extremely pleased with the outcome and the excellent service provided.
February 26, 2026
Reply from United Trust Bank
Thank you so much for your review, it is great to hear that our staff were able to help you with your query. Thanks Alex
Very efficient
Very efficient. Couldn’t believe how quickly my request was implemented.
February 23, 2026
Reply from United Trust Bank
Thank you so much for your 5 star review. Thanks Alex
Had a question about an ISA transfer…
Had a question about an ISA transfer and UTB responded quickly and were helpful.
February 26, 2026
Reply from United Trust Bank
Thank you David for your review, it is fantastic to see our colleagues resolve your query. Thanks Alex
Been with United trust bank for a few…
Been with United trust bank for a few years until recently.
Always had excellent customer service and support.
Unfortunately got a better interest rate with another bank .
February 19, 2026
Reply from United Trust Bank
Thank you so much for your Review, we appreciate your honesty and we are really happy to hear while you have been with us you were impressed with our service. Thanks Alex
Reply from United Trust Bank
Thank you Alan for your review, it is great to hear everything went straightforward. Thanks Alex
Reply from United Trust Bank
Thank you Mrs Peirce for your feedback, it is great to hear you were impressed with our service. Thanks Alex
Great Help
Josh whom I spoke with was again very helpful in sorting out what I was struggling with. His help was very much appreciated.
February 18, 2026
Reply from United Trust Bank
Thank you Joyce for your feedback, i will let my colleague know how much his assistance helped you . Thanks Alex
Reply from United Trust Bank
It is always great to hear when customers like our service, We appreciate you leaving a review Mrs Miller. Thanks Alex
Quick reply to query, dealing sensubly with the question.
Quick and to the point answers
February 19, 2026
Reply from United Trust Bank
Thank you Michael for taking the time to leave us a review, it is great to hear you liked our service. Thanks Alex
Reply from United Trust Bank
Thank you so much for your review, fantastic to hear that you where kept well informed. Thanks Alex
My query was answered within 24 hour…
My query was answered within 24 hour which was greatly appreciated.
February 12, 2026
Reply from United Trust Bank
Thank you so much Mr A Milstein for your review, it is fantastic to see your query was dealt with so quickly. Thanks Alex
Nice and easy to withdraw no problems.
February 11, 2026
Reply from United Trust Bank
Gary we really appreciate your review, great to hear your withdrawal went smoothly. Thanks Alex
Very prompt responses
February 10, 2026
Reply from United Trust Bank
Thank you for your 5 star review. Thanks Alex
Usual Great Service
I needed to make some changes to a recently matured account so telephoned and the call was answered very quickly, as usual, and issue was resolved promptly. Great service as always from UTB.
February 16, 2026
Reply from United Trust Bank
Thank you so much for your review. it is great to hear we were able to help you with your query. Thanks Alex
Efficient and helpful
My e-mail was responded to very quickly with exactly the information I needed. Thank you
February 12, 2026
Reply from United Trust Bank
Thank you sally for you comments, it is fantastic to hear you were impressed by our service. Thanks Alex
Helpful prompt and clear responses.
Prompt response to emailed requests. Requested actions implemented promptly.
Next steps communicated clearly in email response to me.
February 5, 2026
Reply from United Trust Bank
Mr John thank you for your review, it is great to hear you were so pleased with our service. we appreciate you taking the time to leave your comments. Thanks Alex
The reason becuase I found lots of…
The reason becuase I found lots of problems just to transfer my funds to another provider on muturity, and I have received a letter from another provider you have released the funds.
February 4, 2026
Reply from United Trust Bank
Thank you so much for your review and speaking to me this morning. I am glad we were able to resolve this query due to a difference in forename. whilst I understand this may have delayed the transfer I am glad now we can push forward to get this processed once we have your new transfer request. Thanks Alex
Excellent customer service.
A helpful and prompt service was provided that enabled me to proceed with an important financial transaction.
February 13, 2026
Reply from United Trust Bank
Thank you so much for your comments John, I am glad to hear you were pleased with our service. Thanks Alex
Quick and clear replies
Quick and clear responses to both my emails about an issue I was experiencing with 2 factor authentication in respect of maturity instructions. I was reassured that the instruction given in my message would be actioned on the due date. I was subsequently given some advice about which Windows version should work for me in future. Great service.
February 12, 2026
Reply from United Trust Bank
Thank you so much for your review, it is fantastic to hear that our team were able to assist you with your query. We appreciate taking your time to leave a comment. Thanks Alex
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