Utility Bidder Reviews 3,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting specific individuals for their exceptional service. Many people appreciate the clear explanations of costs and contract details, making the process transparent and easy to understand. Reviewers frequently mention significant savings on their utility bills, with some noting that the company secured better rates than they could find themselves. The customer service is often described as excellent, with many appreciating the efficiency, quick response times, and the stress-free experience of organizing utility contracts. However, some people mentioned difficulties in contacting the company or specific agents after signing up, leading to unresolved issues and unexpected charges. A few other people also felt that there was pressure to settle early or experienced problems with contracts failing to take effect, resulting in significant fees. Some customers reported being pursued for breach fees even after receiving confirmation that matters were closed, and others noted a lack of support when issues arose with new suppliers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as helpful, efficient, and... See more

Price

Users describe positive interactions with price, with many reviewers reporting significant savings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a business we haven't got time to go through all the options available to us for our energy. Utility Bidder have been great for us and Nizam has sorted our contracts the last few times now and co... See more

Company replied

Rated 5 out of 5 stars

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate re... See more

Company replied

Rated 5 out of 5 stars

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, whic... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents ove... See more

Company replied


Company details

  1. Utility Contractor

Information provided by various external sources

We compare business energy deals and prices, helping businesses find the best gas and electricity quotes.

Utility Bidder - Unbiased Switching Advice

Written by the company

Combining the best energy prices on the market with the best customer service.
Energy costs have become an increasing part of a business’s overheads, so therefore reducing your bills will have an immediate positive impact on your bottom line. We work to secure arrangements for business gas, electricity, water and telecoms to bring you a complete utility service. Let us do all the hard work for you and gain competitive energy prices from all of the major suppliers. Working on your behalf and having close relationships with 20 suppliers means we can secure you a fixed contract that is suitable for your requirements. When you sign up with Utility Bidder, all your paperwork, supplier communication and queries are taken care of by your own dedicated account manager.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Would definitely recommend

Dealing with Kenny Colwell was great, fast and seamless. Very very helpful 👍 would definitely recommend.

March 12, 2026
Utility Bidder logo

Reply from Utility Bidder

Hi Carol,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Competitive Prices

We were quoted the most competitive prices from Utility Bidder and Matthew was very friendly and helpful

March 12, 2026
Unprompted review
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Reply from Utility Bidder

Hi Linsey,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Good

Good, prompt and efficient dialogue. Queries quickly cleared. Would recommend

March 12, 2026
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Reply from Utility Bidder

Hi Louise,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 4 out of 5 stars

Positively persistent in pursuing the…

Positively persistent in pursuing the switch over and getting matters resolved

March 4, 2026
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Reply from Utility Bidder

Hi Michael,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we met your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Would Highly Recommend

As always, friendly, professional and my contracts are sorted before I even know they need sorted! Would highly recommend! Thank you Sam x

March 11, 2026
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Reply from Utility Bidder

Hi Indy,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Renewal of Electricity Contract

I was contacted by Sukie Gill once we were in the renewal window and given all the information we needed to make a decision. Sukie also updated us on developments before we agreed a supplier. Once agreed, the documents came through straight away. It was a very easy and quick process. Thank you.

March 11, 2026
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Reply from Utility Bidder

Hi Rosemary,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Wesley Adams of Utility Bidder served…

Wesley Adams of Utility Bidder served us with great efficiency without bombarding us with calls. Thanks for the seamless transition, it was very simple and stress free! :)

March 4, 2026
Unprompted review
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Reply from Utility Bidder

Hi Adele,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Thank you

It was time for our utility contracts to be renewed. I went straight to Liam Tierney again, they have always been very helpful and I would truly recommend. Great communication, quick easy service. Liam has been a great support to our business and I really appreciate his time and efficiency in getting us the right product, for the best price.

March 9, 2026
Unprompted review
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Reply from Utility Bidder

Hi Alyson,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 4 out of 5 stars

Extremely helpful and informative

Extremely helpful and informative. Sorted a new rate as was aware of our needs .
Would of been 5stars but problem agreeing and signing in a short window was difficult.

March 9, 2026
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Reply from Utility Bidder

Hi Sandy,

Thank you for your review. We really appreciate you taking the time to write about your experience. Sorry to hear we just missed a five star this time around, but hopefully next time we will exceed your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

I initially chose to contact them as…

I initially chose to contact them as they did not use Bionic with whom I have had bad experienses.
Their response to my online query was very rapid, the agent was very helpful and arranged a new contract which suited my requirements nicely.

February 19, 2026
Unprompted review
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Reply from Utility Bidder

Hi Clive,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Making life easier

As a busy church warden with electricity contracts to renegotiate for our church and church hall I was very relieved that the hard work was done for us and all was patiently explained by Utility Bidders friendly but professional staff

March 6, 2026
Unprompted review
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Reply from Utility Bidder

Hi Valerie,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Spoke to a helful person David…

Spoke to a helful person David Grimshaw who advised me with my business electric and after a short set up I was signed up ..

March 5, 2026
Unprompted review
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Reply from Utility Bidder

Hi Marion,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Wesley Adams was very helpful

Wesley Adams was very helpful, and prompt in getting back to me. Really putting my mind at rest, when the market was going all over the place.

March 3, 2026
Unprompted review
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Reply from Utility Bidder

Hi Henry,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Electricity rate saving

We dealt with Wesley Adams and he provided a great service both in terms of bettering the rate for electricity quoted by others and accommodating minor changes we required to the contract. The whole procedure was straightforward.

March 4, 2026
Unprompted review
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Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

First timer!

I put an enquiry in and then spoke to Stuart Openshaw. This is the first time I have used the site and I was very impressed. Stuart was friendly, clear and knowledgeable. He talked me through everything and explained the differences and answered all of my questions. He called me back at exactly the time we set and completed the transaction before he left today. Excellent service. Very competitive.

March 4, 2026
Unprompted review
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Reply from Utility Bidder

Hi Lorraine,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Renewal of new Electricity Contracts

Our contracts were coming up for renewal.
David Grimshaw in the contracts team at Utility Bidder was great.
He went over and beyond to help me get the new contracts in place from the time I requested quotes to the end where the agreement was in place.
David was very efficient, knowledgeable in his role and even went one step further and did a spreadsheet for all our companies giving me a comparison which helped me so much.... Thank you David it was a pleasure dealing with you

February 17, 2026
Unprompted review
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Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Wesley Adams is a star!

March 4, 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

David Grimshaw was a dream to…

David Grimshaw was a dream to communicate with highly recommended him!

March 4, 2026
Unprompted review
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Reply from Utility Bidder

Hi Clair,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you

Rated 5 out of 5 stars

Great Speaking With David Grimshaw…

Great Speaking With David Grimshaw today. got our energy bills fixed and sorted in no time at all. Great service.

March 3, 2026
Unprompted review
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Reply from Utility Bidder

Hi Simon,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

New contract with minimum fuss

I had the pleasure of dealing with David Grimshaw to secure my new contract. Minimum fuss, all options provided. Took a few minutes to deal with and complete.
Excellent service and very efficient.

March 3, 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

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