Utility Bidder Reviews 3,386

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting specific individuals for their exceptional service. Many people appreciate the clear explanations of costs and contract details, making the process transparent and easy to understand. Reviewers frequently mention significant savings on their utility bills, with some noting that the company secured better rates than they could find themselves. The customer service is often described as excellent, with many appreciating the efficiency, quick response times, and the stress-free experience of organizing utility contracts. However, some people mentioned difficulties in contacting the company or specific agents after signing up, leading to unresolved issues and unexpected charges. A few other people also felt that there was pressure to settle early or experienced problems with contracts failing to take effect, resulting in significant fees. Some customers reported being pursued for breach fees even after receiving confirmation that matters were closed, and others noted a lack of support when issues arose with new suppliers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising individuals for their professionalism,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting it as helpful, efficient, and... See more

Price

Users describe positive interactions with price, with many reviewers reporting significant savings and... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents for being... See more

Customer communications

Customers had ambiguous experiences with contact, with some reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a business we haven't got time to go through all the options available to us for our energy. Utility Bidder have been great for us and Nizam has sorted our contracts the last few times now and co... See more

Company replied

Rated 5 out of 5 stars

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate re... See more

Company replied

Rated 5 out of 5 stars

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, whic... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents ove... See more

Company replied


Company details

  1. Utility Contractor

Information provided by various external sources

We compare business energy deals and prices, helping businesses find the best gas and electricity quotes.

Utility Bidder - Unbiased Switching Advice

Written by the company

Combining the best energy prices on the market with the best customer service.
Energy costs have become an increasing part of a business’s overheads, so therefore reducing your bills will have an immediate positive impact on your bottom line. We work to secure arrangements for business gas, electricity, water and telecoms to bring you a complete utility service. Let us do all the hard work for you and gain competitive energy prices from all of the major suppliers. Working on your behalf and having close relationships with 20 suppliers means we can secure you a fixed contract that is suitable for your requirements. When you sign up with Utility Bidder, all your paperwork, supplier communication and queries are taken care of by your own dedicated account manager.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Kenny from the Manchester office was…

Kenny from the Manchester office was very polite and efficient, He made moving our suppliers quick and easy! Would definitely recommend

March 3, 2026
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Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

A great service from the company

A great service from the company. Chun Hao Man was clearly a knowledgeable and experienced energy consultant who I would recommend to any organisation.

February 18, 2026
Unprompted review
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Reply from Utility Bidder

Hi David,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 3 out of 5 stars

Resolved my complaint

February 26, 2026
Unprompted review
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Reply from Utility Bidder

Hi Brian,

Thank you for taking the time to review our service.

We are pleased to hear that your contract challenges are now resolved. Please let us know if there is anything further we can help with.

Kind regards,

Utility Bidder

Rated 5 out of 5 stars

The service is very good

The service is very good. There was a problem with our metre as we live in the middle of nowhere and the metre didn’t have an exact adddress but you sorted it no problem with a little change to the quote but nothing drastic and so much better than what we have been paying. The saving has been amazing.

February 20, 2026
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Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Fantastic service by Liam Tierney

Fantastic service by Liam Tierney. Saved my business hundreds! Highly recommend

February 27, 2026
Unprompted review
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Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Great experience

Great experience. Liam was informative and efficient. Highly recommend.

February 27, 2026
Unprompted review
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Reply from Utility Bidder

Hi K.Gillespie,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Very helpful and prompt service from…

Very helpful and prompt service from Rebecca Lau.

February 27, 2026
Unprompted review
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Reply from Utility Bidder

Hi Richard,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

New contract quotes

Contacted the company for a quote, received a quick response from Wesley Adams, who then proceeded to provide the quotes promptly, in a professional and friendly manner, with no pressure. Honest opinion and rationale provided regarding the quotes against others and how they are gathered, instilling confidence with the company. Easy transaction completed.

February 26, 2026
Unprompted review
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Reply from Utility Bidder

Hi,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Robin was good in his job

Robin was good in his job. He game a list of five providers in a columnar form showing the unit price and the daily rates of Electricity. I was able to work out the best provider for my business. He rang me at the agreed time and date and helped to make a decision. This is the first time I have used the company. Hopefully I will be able to use it in the future

February 25, 2026
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Reply from Utility Bidder

Hi Kandaswami,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

No 98 boutique hotel

Kenny was so professional and got the best deal and job done with such an incredible professional manner . Thank you

February 26, 2026
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Reply from Utility Bidder

Hi Quentin,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Great Communication and a Much Better Deal

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents over the phone. Clear, efficient and professional throughout. Highly recommend.

February 26, 2026
Unprompted review
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Reply from Utility Bidder

Hi Laura,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

David Grimshaw at Utility Bidder made…

David Grimshaw at Utility Bidder made switching our two energy contracts simple. The whole process was simple and we saved almost £1,000 a year. Everyone needs a Dave in their lives!

February 26, 2026
Unprompted review
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Reply from Utility Bidder

Hi Gavin,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Advice was clear and concise and Sukie…

Advice was clear and concise and Sukie was quick in getting my contract sorted and very helpful.

February 26, 2026
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Reply from Utility Bidder

Hi Craig,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Efficient and found us a much better deal

Liam Tierney was very quick in responding to our enquiry and very rapidly found us a much better deal for our business electricity contracts, it's just a shame we hadn't explored this avenue before and have been paying way over the odds with Ruby Energy/BES!

February 25, 2026
Unprompted review
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Reply from Utility Bidder

Hi Natalie,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 1 out of 5 stars

VERY DISAPPOINTING EXPERIENCE AVOID

Very disappointing experience that has completely put me off using a broker in the future. Despite going live with the supplier they introduced, I was pursued for ££750+VAT a breach fee and I am still being chased by recovery companies, even after receiving written confirmation from one of their managers ( Sarah Candy ) that the matter had been closed. The whole process and being threatened with legal action has been stressful and frustrating.
Businesses should proceed with caution.

February 24, 2026
Unprompted review
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Reply from Utility Bidder

Hello Maher Harb,

We are sorry to hear that you were unhappy with our service.

We have looked into your case and can see that there were some administration errors unfortunately. We can only apologise for the inconvenience this has caused. We aim to address these issues so this does not happen again and we appreciate your feedback in highlighting this to us.

Kind Regards,

Utility Bidder

We would like to confirm that this is resolved

Rated 5 out of 5 stars

helpful , quick and simple

Quick, simple and very good price quoted by Liam Tierney. Made the job of shopping around very easy

February 24, 2026
Unprompted review
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Reply from Utility Bidder

Hi Katherine,

Thank you for your review. We really appreciate you taking the time to write about your experience and it's great to hear that we exceeded your expectations.

We look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Always offer assistance

Been using Utility Bidder for a number of years. Twice Leah J has helped me when my energy providers have made a complete mess of my bills. Always helpful and willing to listen even when I've rambled on in frustration. Both times she has liaised on my behalf and got the problems resolved very quickly. She is the main reason I use Utility Bidder. Knowing you can speak to someone and get help if there is a problem gives me piece of mind.

February 20, 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Gemma,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Professional and Reliable Service

The charity has worked with Utility Bidder for some time and have consistently found their service professional and reliable. The recent energy agreement was handled by Sukie Gill efficiently with clear communication throughout.
Our main contact Sukie Gill always provide us with excellent support and was knowledgeable and responsive at every stage. The transition was smooth, and we are very pleased with the overall service. We look forward to continuing our working relationship.

February 20, 2026
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Reply from Utility Bidder

Hi BCFS,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

Liam T utility bidder

Liam Tierney was a great help from informing me my banding was wrong and how to fix it. To talking me through the extra steps for half hourly meters. Got me the cheapest deal I could find and saved me a lot of stress. Definitely be calling back in another year.

February 18, 2026
Unprompted review
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Reply from Utility Bidder

Hi Dale,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

Rated 5 out of 5 stars

The consultant we had Wesley Adams was…

The consultant we had Wesley Adams was really helpful, friendly and made sure we got the best deal for us. The customer service was excellent, making sure we had our new logins, and checking up that we had everything we needed.

February 18, 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Sarah,

We really appreciate you taking the time to review our service.

It's great to hear that we exceeded your expectations and we look forward to working with you in the future.

Thank you.

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