Main line phone not working for several days- rang UW to see how bill wd be affected if we changed to 2 mobile phones.....staff member checked & there was a fault on our particular line. This was sort... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We’re having heat pump installed and I wanted to know how to disconnect the gas supply to stop the standing charges. It boils down to getting the meter removed by contacting UW when the gas is turned... See more
Company replied
I like the way you keep me updated on the highs and lows of the pricing of fuel. Also very competitive on insurances The last time I rang UW I spoke to a person so I hope that is still happening. N... See more
Company replied
Overall experience is very positive. Prices are fair, support responds quickly and online systems are easy to use. Only if I could get my smart meter and faster internet it would be great.
Company replied
Company details
- Internet Provider
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.2
Great
81K reviews
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Great communication and practical…
Great communication and practical approach to the whole process of switching.
July 31, 2026
Reply from Utility Warehouse
Hi Steven,
Thanks for taking the time to leave a review.
We're really pleased to hear your switch went smoothly and that you felt supported throughout the process. We appreciate your kind words and support.
Cheers,
The Utility Warehouse Team
No issues with arranging and engineer…
No issues with arranging and engineer was very polite and took time to check everything and explain it
July 24, 2026
Reply from Utility Warehouse
Hi Mr Wilson,
Thanks for taking the time to leave a review.
We're really pleased to hear everything went smoothly and that our engineer was able to support you with clear advice and explanations. We appreciate your kind words.
Cheers,
The Utility Warehouse Team
Been with Utility Warehouse a long time…
Been with Utility Warehouse a long time and just moved was pleased to be able to continue with them. Always very quick and efficient if I have any queries
July 31, 2026
Reply from Utility Warehouse
Hi Janet,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve continued with us through your move and that our team has been there to support you whenever you’ve needed us. We appreciate your continued loyalty.
Cheers,
The Utility Warehouse Team
My internet went 'down' yesterday
My internet went 'down' yesterday, so I phoned the 03337770777 number to find out why.
After waiting for 15 minutes I still had not spoken with anyone.
Why can't you employ some more staff?
Your ability to answer the phone is virtually non existant!!!!
Is that the best answer you can give me. I tell you I was on the phone for 15 minutes without an answer, and you're telling me to call you on that number.
July 31, 2026
Unprompted review
Reply from Utility Warehouse
Hi Phillip,
We're sorry to hear about your experience. We understand how frustrating it is to be kept waiting when you're trying to get support.
Our team is working hard to help every customer as quickly as possible while giving each person the time and support they need. If you still need any assistance, please don't hesitate to get back in touch with our Tech Support team on 0333 777 0777.
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Steph,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had such a positive experience with our team. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Just do it
Switch over from one supplier to another was easy with any questions or queries answered quickly by my adviser. The adviser also regularly checked progress with me. I felt supported throughout and saved a heap of money! 10 out of 10
March 1, 2026
Reply from Utility Warehouse
Hi Steve,
Thanks for taking the time to leave such a great review.
We're really pleased to hear your switch was smooth and that you felt supported throughout the process. It’s fantastic to know you’re enjoying the savings too.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Lee,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had a positive experience with us. We appreciate your support.
Cheers,
The Utility Warehouse Team
Cannot get hold of customer service as…
Cannot get hold of customer service as the broadband is slow
July 24, 2026
Reply from Utility Warehouse
Hi Jill,
We're sorry to hear you're experiencing issues with your broadband speed and that you've had difficulty getting in touch with us.
Our Tech Support team will be happy to look into this for you. You can contact them on 0333 777 0777, or you can get in touch via our Contact Us page here: https://help.uw.co.uk/contact-us
Thanks,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Jackie,
Thanks for taking the time to leave a review.
We're really pleased to hear you had a quick and helpful experience when speaking with our team. We appreciate your support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Mr Cable,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had a positive experience with us. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Drew,
Thanks for taking the time to leave a review.
We're really pleased to hear your switch was quick and easy. We appreciate your support and are glad to have you with Utility Warehouse.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Claire,
Thanks for taking the time to leave a review.
We're really pleased to hear you've found our team helpful and friendly. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
They really invest in their staff and…
They really invest in their staff and career progression. Very simple and open about costs and plans. Tariffs are very cheap and competitive
July 30, 2026
Reply from Utility Warehouse
Hi Mr Singh,
Thanks for taking the time to leave a review.
We're really pleased to hear you’ve had such a positive experience and appreciate your kind words about our team. We’re always working to provide great value and support for our customers.
Cheers,
The Utility Warehouse Team
Great renewal price
Great renewal price better than last year!
Fast efficient service as always
July 31, 2026
Reply from Utility Warehouse
Hi Miss Norris & Mr Carlisle,
Thanks for taking the time to leave a review.
We're really pleased to hear you were happy with your renewal and that our team was able to make things quick and easy. We appreciate your continued support.
Cheers,
The Utility Warehouse Team
Fantastic service support officer
The service support officer that attended to me was fantastic. She patiently stayed with me on the call to ensure that my issue was resolved. She contacted her support network to further research solutions to the issue and called back as promised to follow through.
July 24, 2026
Reply from Utility Warehouse
Hi Victor,
Thanks for taking the time to leave a review.
We're really pleased to hear our team member went above and beyond to support you and make sure everything was resolved. We’ll be sure to pass on your lovely feedback.
Cheers,
The Utility Warehouse Team
Reply from Utility Warehouse
Hi Chinyere,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had an excellent experience with us. We appreciate your support.
Cheers,
The Utility Warehouse Team
Everything went smoothly without a…
Everything went smoothly without a hitch. Quick delivery of everything.
July 24, 2026
Reply from Utility Warehouse
Hi Victoria,
Thanks for taking the time to leave a review.
We're really pleased to hear everything went smoothly for you. We appreciate your support and kind words.
Cheers,
The Utility Warehouse Team
Been with UW for over three years
Been with UW for over three years
Never had a problem
Would highly recommend them
July 31, 2026
Reply from Utility Warehouse
Hi Mick,
Thanks for taking the time to leave a review.
We're really pleased to hear you've had such a positive experience with us over the years. Thanks for your recommendation and continued support.
Cheers,
The Utility Warehouse Team
Great 👍 easy to switch and saves me…
Great 👍 easy to switch and saves me money. Also love the cashback card where I can spend it anywhere and earn money off my monthly bill! Amazing 🙌
July 31, 2026
Reply from Utility Warehouse
Hi Morris,
Thanks for taking the time to leave a review.
We're really pleased to hear your switch was quick and easy, and that you're enjoying the benefits of the Cashback Card too. We appreciate your support.
Cheers,
The Utility Warehouse Team
Very bad experience taking too much money as…
Very bad taking too much money as compared to others
July 24, 2026
Reply from Utility Warehouse
Hi Anoop,
We're sorry to read that you're disappointed with your experience. We appreciate you taking the time to share your feedback.
If there's anything we can help with or you'd like to discuss your account, please don't hesitate to get in touch with our team.
Thanks,
The Utility Warehouse Team
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