UZO 

Reply from UZO

Sep 2, 2025

Geachte mevrouw,

Allereerst wil ik u mijn oprechte deelneming betuigen met uw persoonlijke verlies en u bedanken dat u, ondanks uw zware levensverhaal, dit met ons hebt gedeeld. Het spijt me zeer dat u door zo’n moeilijke periode gaat.

Wat betreft uw bestelling – helaas is uit uw beoordeling niet duidelijk welke zaden u precies hebt besteld, en daarom kan ik niet nagaan of u daadwerkelijk hebt ontvangen wat u wilde. Mocht u bijvoorbeeld in plaats van de verwachte plumeriazaden afrikaantjes (Tagetes) hebben ontvangen, dan spijt me dat zeer. In dat geval vraag ik u vriendelijk om rechtstreeks contact op te nemen met onze klantenservice via support@uzo.com. Stuur alstublieft foto’s van de ontvangen zaden en een korte beschrijving van het probleem – zo kunnen mijn collega’s de klacht onmiddellijk controleren en oplossen.

Ik begrijp dat het voor u verwarrend is dat wij telefonisch niet bereikbaar zijn. UZO is een marketplace die in veel landen actief is, en daarom hebben wij geen centrale telefoonlijn. Alle communicatie verloopt via e-mail, waar ons supportteam dagelijks reageert – dit is voor ons de meest betrouwbare manier om elke vraag zonder taalbarrières op te lossen.

Het spijt me dat uw ervaring niet positief is geweest, en ik hoop dat mijn collega’s van de klantenservice samen met u een oplossing kunnen vinden. Ik wens u oprecht dat u, ondanks alle moeilijkheden, toch vreugde vindt in de dingen die u dierbaar zijn.

Met vriendelijke groet,
Asha namens het UZO-team

Reply from UZO

Jun 16, 2025

Hello,

Thank you very much for the information. Regarding your order, I can see that it was placed and paid for on May 18, 2025. You chose express delivery, which has an average delivery time of 4-12 business days. As stated, the processing and dispatch time for an order is up to 14 calendar days from the date of order placement and payment.

Your order was dispatched on May 29, which is within the timeframe we promised. The dispatch time was properly adhered to.

According to the tracking details, I can see that the delivery service Pocztex accepted the package for delivery yesterday from the delivery company 4PX Express. I therefore assume that the package will be delivered properly either today or tomorrow. The delivery is taking place within the delivery timeframe, which is typically 4-12 business days (business days do not include calendar days, meaning weekends and holidays are not counted). As stated during the checkout process: "The fastest delivery time you can choose at checkout is 4-12 business days. In 95% of cases, packages arrive within this time. In exceptional cases, we reserve the right to extend the delivery time."

If you need any further details or have additional questions regarding the delivery, you certainly could have and can contact our customer support, where we will be happy to provide you with all the necessary information.

I hope your package will be delivered properly and on time. If you have any further questions, please do not hesitate to reach out to us.

Thank you for your understanding and patience.

Best regards,
Asha on behalf of the UZO team

Reply from UZO

Jun 5, 2025

Hello Alina,

I am truly sorry that you encountered this issue, and I sincerely apologize for all the complications it has caused you. I deeply regret that we didn’t address the situation earlier. Unfortunately, I couldn’t find any email where you alerted us to this problem, which means we were only able to address it now, after you wrote the review. We really wish situations like this could be resolved sooner and proactively. We always strive to help every customer in the best way possible because our customers are our top priority.

I have immediately contacted the shipping service to determine where the issue lies, and I hope it will be clarified as soon as possible. Whether the package is delivered or not, we want you to be satisfied, so I am refunding the cost of the items back to the card you used for payment. I hope this helps to ease some of the inconvenience this has caused you.

I apologize again that you had to face this situation, and I truly hope that you will give us another chance in the future to resolve things. I would also like to kindly ask if you could reconsider your review, as we truly care about your satisfaction and the satisfaction of all our customers, and we will do everything in our power to ensure it.You can trust that if you had contacted us immediately via email, we would have started addressing the situation to your satisfaction without delay. Unfortunately, we do not have the capacity to check every customer’s package due to operating in many different countries and having a large customer base.

Thank you for your understanding and patience. I hope you give us another chance.

Best regards,
Asha on behalf of the UZO team

Reply from UZO

Updated Apr 3, 2025

Dear Mr. Vadym,

Thank you for your feedback. We apologize for any misunderstanding. We would like to clarify that UZO is an online marketplace that connects sellers and customers. We do not run any marketing campaigns or send emails that are not directly related to our customers' orders. We do not have any information about you unless you have placed an order with us, and we have no connection with the MEO points program.

We believe there has been a mix-up with another company, specifically UZO.pt, which is based in Portugal and operates in a different segment. Therefore, this email was likely sent by that Portuguese company, not from us.

If you could amend or delete this review, we would be very grateful, as it does not relate to us directly. We strive to ensure that all reviews are fair and reflect the real experiences of our customers.

Thank you for your understanding, and we wish you a pleasant day!

Best regards,
Asha on behalf of the UZO team

Edit: Dear Mr. Vadym,

We would like to strongly emphasize that UZO is a completely different company from UZO.pt, which provides telecommunication services. We have no connection to this company, which operates in the telecommunications sector in Portugal, and our services are fundamentally different from theirs. It is absolutely incorrect to associate our name with this company, which is in a completely different market segment.

If you examine the ownership structure and the focus of these companies, you will easily see that they are completely separate entities. Therefore, we have no control over what another company with the same name does. Since UZO does not operate in the Portuguese market, this review is not only false but also damaging to our reputation.

This review is not accurate, and after clarifying the facts, we kindly request that you amend or remove it. Please reconsider your statement, as it has harmed our reputation despite our multiple clarifications that we have nothing to do with this company.

Thank you for your understanding.

Best regards,
Asha on behalf of the UZO team

Reply from UZO

Apr 3, 2025

Thank you. We're happy that you're satisfied with both the quality and the delivery.

Reply from UZO

Mar 4, 2025

Hello Claudiu Constantin,

Thank you for your feedback, but we must strongly reject some of the statements in your review.

Our website clearly lists the email for customer support, which is easily accessible on every page. Contacting our customer support is straightforward and definitely not hidden. Additionally, we have a chatbot available 24/7 if you prefer not to wait for a response from our team.

Regarding invoicing, the payment confirmation (or order confirmation) serves as the invoice. This confirmation is immediately visible after the order is placed on the website and is also automatically sent to the customer's email.

We also want to clarify that UZO is a marketplace where sellers offer their products, meaning that the invoicing process is handled by the individual sellers. This ensures that we comply with the law and maintain transparency.

The claim that we are a scam is absolutely unacceptable. Our company is properly registered, and all of our operations are conducted in compliance with the law. We would like to emphasize that our principle is always to act transparently and fairly towards our customers and all of our projects.

Unfortunately, I couldn't find anyone named "Claudiu Constantin" in our system. Could you please provide more details, such as the order number or the email you used, so we can investigate your situation as quickly as possible? I'd be happy to look into your order and assist in resolving any issues.

If you have any specific issues, we'd be happy to address them according to our terms and conditions. Please don't hesitate to contact us if you need any help.

Best regards,
Asha on behalf of the UZO team

Reply from UZO

Feb 27, 2025

Hello,

Thank you for your feedback. We are very sorry to hear about your negative experience with our store. We would like to resolve this issue.

In order to investigate the problem, we need some details from you, such as the name and surname you provided when placing the order, or your email address or order number. Our website is definitely not fake, and we do respond to emails. Our colleague answers all inquiries, so we don't believe that no one replied to your emails.

If you provide us with this information, we will be happy to look into your order and resolve the situation as soon as possible.

We look forward to your response.

Best regards,
Asha on behalf of the UZO team

Reply from UZO

Feb 4, 2025

Hello,

Thank you for bringing this matter to our attention. I sincerely apologize for any inconvenience this situation may have caused and would like to explain everything as clearly as possible.

Our platform is designed to connect sellers with customers from all over the world. This means that we do not provide phone support, as it would be very challenging to have operators who speak all the languages our customers use. Our goal is for you to always communicate with real people who are eager to assist you, which is why we offer customer support via email. We also want to avoid having you speak with a robot and prefer that any issues are handled by our dedicated team members who are prepared to help you.

I apologize for the issue with the chatbot communicating in Swedish. I have already reported this to our IT department, and it will be addressed as soon as possible.

Regarding express shipping, while it is usually delivered within 5–20 days, it is important to note that the delivery time is calculated from when the package is shipped, not when the order is paid for. Sellers have up to 14 calendar days to ship the items, which is explained in detail on our website.

Once again, I apologize for the delay and any confusion caused. Thank you for your understanding and patience, and we truly value your feedback. If you have any other questions, please feel free to reach out. We are here for you.

Best regards,
Asha
On behalf of the UZO team

Reply from UZO

Jan 30, 2025

Hello,

Thank you for your feedback. We are sorry that you have the impression that our website is not trustworthy. We would like to assure you that we have been in business for over a year, and our main goal is to provide our customers with high-quality products and services in accordance with all applicable laws. Our website is safe and transparent, and all our operations fully comply with business and legal regulations.

We value our customers' trust and believe that any concerns can be clarified. If you have any questions or concerns, we would be happy to clarify and assist you.

Thank you for your understanding.
The UZO Team

Reply from UZO

Jan 17, 2025

Thank you for your feedback! We’re glad to hear you found our website easy to use, and we’re sorry it took some time to find your size. We’re thrilled that your new sweater has become your favorite – enjoy it! We look forward to seeing you shop with us again.

Reply from UZO

Jan 17, 2025

Thank you for sharing your experience! We’re thrilled to hear that ordering was so easy for you and that your new hoodie is super comfy. It’s great to know the delivery exceeded your expectations too. Enjoy your hoodie, and we look forward to your next order!