V4 Consumer Reviews 

1,441
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their brilliance, patience, and helpfulness, making interactions pleasant and clear. Many people highlight the exceptional customer service, noting prompt responses and effective problem resolution. The overall service is often described as excellent, with consumers appreciating efficiency and a smooth user experience, particularly during setup and issue resolution. However, some customers also noted aggressive sales tactics and receiving multiple calls daily from various numbers. A few other people felt customer support was difficult to reach, leading to frustration with being passed between departments and chasing resolutions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their patience, professionalism, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

Service

People report positive experiences with service, often highlighting helpful and professional interactions... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers appreciating proactive and helpful... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting the ease and speed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was looking for internet for my home and we’ve had problems getting super fast broadband due to wayleave permission difficulties with the housing association who manage our flats. So I took the c... See more

Rated 5 out of 5 stars

Thank You Ayushmita for all of your diligent help and dedication to swift and pleasant communication - You solved every issue beautifully. It has truly been an utter delight to chat to you and I l... See more

Rated 5 out of 5 stars

Very impressed with V4 and in particular Arpa Bhattacharya who continually kept me informed of the upgrading of my broadband and landline. He very carefully and patiently took me through everything t... See more

Rated 5 out of 5 stars

Thank you to Arpa for great customer service recently. He was extremely patient and helpful as we worked through an issue with my gran’s landline. Arpa kept in close communication with us and followe... See more


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Written by the company

V4 Consumer is proud to be UK's best value Home Broadband & Mobiles. Our home broadband and line, mobile services are now trusted by thousands of customers nationwide. We bring you fast, reliable and cost effective broadband for your home with a host of speed options to choose from, based on your usage. Our Mobile services come with SIM only deals or Handset cum SIM deals backed by wide and reliable network from Vodafone and O2.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 29% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(1,441)

278 reviews in the last 12 months

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Rated 5 out of 5 stars

Arpa Bhattacharya could not have been…

Arpa Bhattacharya could not have been more helpful! it is so wonderful to get a personal contact who takes the time to walk you through setting up & checking a new system! so very much appreciated! thank you Arpa!!! you made the process so easy for us

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Under Leonard's support and…

Under Leonard's support and coordination, he made possible smooth the switch sim number to the new SiM AirTime Provider; he is very suitable to senior management role as he have taken his mission very serious and he understood accurately my tailored needs in regards of V4 collab vs me the customer vs value/service from the third parry/Provider expectations. I recommend V4 as Middle Men and I do not Recommend uk provider's "Customer Care/Support' that is opposite and inflicts the good faith customers and cause moral and physical damages. They are not commercial, but customer Satisfaction Focused as the main Providers should actually be and lead by example- is a big No No and raise Red Flags since they monopolise for years the market, they forget that customer awareness is not any more sind blinded but Highly Vigilent and they reflect by this behaviours that insulting the customers intelligence the same individuals that pay 24month rolling contracts and pay their wages. Leonard and the prevoius two team depertmemts thag have liase with me in the begining, I highly Recommend; V4 I recommend for integrity and expertiease, profesionalism... do not change this and If V4 wants to exceed, keep and mentain this conduct ! Best regards; hopefully I will have a long term collaboration and also opt for other products when if nedded; hopefully this new Provider will deliver .
Thank you, Leonard; you need to get in senior leagues.

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

I was extremely happy with the service I received from the V4 customer service assistant Arpa Bhattacharya. He was very understanding, helpful & very patient with me as he had to help me reconfigure my router after the reset button was pressed. I can't thank Arpa enough for his help in resolving my issue. 👏

February 4, 2026
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Rated 5 out of 5 stars

Payal Chatterjee - Absolutely Amazing

Payal Chatterjee Was absolutely amazing, she understood the problem within seconds and was very clear with what she needed done from my side, within a few minutes, the connection was back up and running like it never had an issue. Thanks again Payal.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with V4 and Arpa Bhattacharya

Very impressed with V4 and in particular Arpa Bhattacharya who continually kept me informed of the upgrading of my broadband and landline. He very carefully and patiently took me through everything that need to be done so that all was carried out without any problems. Very happy with the service provided.

February 10, 2026
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Rated 5 out of 5 stars

No Internet!!!!

I am not technically minded so it's a bit of a problem when I Get a new router. I had a friend set it up for me but still had no Internet. I phoned customer support this morning and spoke to a very nice patient gentleman, Arpa Bhattacharya, who sorted out the problem for me
I now have Internet up and running. Thank you Arpa so much for your help

February 9, 2026
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Rated 5 out of 5 stars

Great customer service from Arpa Bhattacharya

I had a great experience with customer support regarding an issue with my Wi-Fi router. The representative, Arpa Bhattacharya, was very helpful, patient, and knowledgeable, and made sure the problem was fully resolved. I also appreciated receiving a follow-up call a couple of days later to check that everything was still working properly. Excellent service and great customer care overall.

February 3, 2026
Unprompted review

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