Hey i booked a flight from Colombo to Abu dhabi and abu dhabi toh Xnb. 3485388902176 Here is my order number 6073510525698 54AZ3S Here is my itinerary that i received from vaka trip side thr... See more
Company replied
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I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444). I have not received a valid booking confirmation from the a... See more
Company replied
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 mon... See more
Company replied
Company details
Written by the company
**Trustpilot Significance:** Trustpilot is vital for VakaTrip to hear users and address concerns, focusing on user experience rather than promotion. **Ticketing Time Commitment:** Rest assured, timely ticketing is our commitment. Payment made ensures ticketing completion within 12-48 hours, causing no travel disruption. **PNR Validity Assurance:** For real-time order tracking and seamless travel, logging in during ticketing may limit self-management but won't affect your ticket's normal use. **Information Change Assistance:** Discovering errors or voluntarily changing flight details? Inquire anytime at customer@vakatrip.com for assistance. **Itinerary Information:** Post-ticketing, confirmation and invoice details are sent to your email. For an airline-specific itinerary, inquire at customer@vakatrip.com. **Refund and Order Changes:** Refund and change rules depend on the airline's response. Policies of the airline serve as the accurate reference.
Contact info
Floor 10, Cheung Tak Industrial Building, No.30 Wong Chuk Hang Road, Hong Kong., 1010, HONG KONG, Hong Kong
- customer@vakatrip.com
- vakatrip.com
2.4
Poor
494 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked 3 Air India tickets through…
I booked 3 Air India tickets through them (Order No. 3497850449840, PNR: DPJPPG, E-ticket: 0982955685445/0982955685446/0982955685444).
I have not received a valid booking confirmation from the airline.
The PNR and e-ticket provided by VakaTrip could not be verified on Air India’s website.
I need urgent assistance as very few hours left before departure.
UPDATE:
The PNR was genuine although it showed invalid, I requested the PNR of partner airline - Air India Express from Air India customer support. They communicated the actual PNR, upon which i was able to check-in.
But still, Its difficult to reach out to Vakatrip customer support. I haven't officially any toll-free number.
October 11, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
The PNR is DPJPPG, the reservation management code is FARQKE, and the ticket numbers are 0982955685445, 0982955685444, and 0982955685446
We have sent your itinerary to the email address you reserved. Please check it
We assist passengers in verifying and resolving issues via email. After receiving your email, we will help you verify the situation as soon as possible and then reply to you
We will feedback your valuable suggestions to the relevant departments. Thank you.
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
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Really very very bad...no refund after one month also
Really very bad experience...I booked ticket from kochi to albaha on saudia flight last month..due to some personal issues I cancelled that ticket and requested for refund.. still not a single penny I received... tried calling no answer... only thru email they're sending replies... before I cancelled on the Same flight on my own experience from Saudia airlines refunded within a day..but this time because of this vakatrip almost one month not a single penny I received.. very very bad
August 19, 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip
Order Number: 3492652392232
We fully understand your anxious mood.
We cannot know in advance the processing time limit of the airline, but we need to receive the refund from the airline first before we can give you a refund. The reason why we haven't given you a refund is that we haven't received the refund from the airline yet.
We have already helped you urge the airline to assist with the refund as soon as possible.
We will assist you in following up on the processing progress of the airline. The specific result shall be subject to the actual verification and refund result of the airline.
Please wait patiently for the refund result from the airline
Best regards,
Vakatrip CS Team
Very good experience
Very good experience, professional website & help ful executives
I have booked with many websites but trust me VAKATRIP IS THE BEST AMONG ALL , Very competitive price combined with the BEST SUPPORT EXECUTIVE .responds very quickly.
My best wishes
September 22, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Regarding the voluntary ticket refund policy you inquired about, we have sent an email to your reserved email address. Please check the email content and reply to us
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Quick reply and good solution.
Quick reply and good solution.
After payment my chosen flight was sold out, vaga team emailed me with a different flight time, I accepted and the ticket was issued within an hour. I was worried at first because the flight prices raised 500$ after payment.
September 20, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Scam-like Experience: PNR and Ticket Not Traceable
I had a very disappointing experience with VakaTrip. I booked my Air India ticket through them (Order No. 3491829569497, PNR: F2MNYI, E-ticket: 098-2788151551).
I never received a valid booking confirmation from the airline.
The PNR and e-ticket provided by VakaTrip could not be verified on Air India’s website.
My flight was suddenly rescheduled at the last minute, and when I requested refund, I did not receive proper support.
Communication has been very slow and unclear, and only after repeated follow-ups did I get responses that did not resolve my issue.
Even now, I have no official proof that my ticket was ever genuinely issued.
I strongly advise future customers to be very cautious before booking with VakaTrip.
September 14, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip ~
Your PNR is F2MNYI and the ticket number is 098-2788151551. Both are valid.
We have sent your itinerary to your reserved email address. Please check the email content (the email content on September 13, 2025).
Your flight has been changed. After receiving the notification from the airline, we have sent the flight change notice to your email. According to your request, we have assisted you in contacting the airline to submit an involuntary refund application. However, as of now, we have not received any refund
The specific refund result is subject to the review and return by the airline
We will assist you in keeping track of the airline's processing progress. If we receive a refund from the airline, it will be returned to your original payment account as soon as possible
Please wait patiently for the refund result from the airline
Best Regards
Vakatrip CS Team
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“VakaTrip” is a scam
I’m extremely disappointed, frustrated, and stressed after using this merchant for the first time (and definitely the last) to book my flight. They charged me for a ticket, and the next day they canceled my booking without any good reasons!..
It’s already been more than two weeks that I’ve been waiting for my refund. I’ve sent about 10 emails trying to get an explanation and push them to resolve the issue, but all I’ve received in return is the same meaningless response: “We’re sorry for the inconvenience.” (And they also don’t have a call line for customers!)
I wish I had read other people’s feedback before booking my ticket through this scammy “VakaTrip.” Don’t make the same mistake — always book your flights directly with real airlines!
September 3, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3494638318995
After we received your payment, we contacted the airline to assist in issuing the ticket. Then we received a reply that your flight reservation failed.
We have processed a full refund for you on September 4, 2025, and the screenshot of the refund has been provided to your reserved email address
Please contact the card-issuing bank to verify the arrival of the refund
If you have any questions, please contact our official email: customer@vakatrip.com for inquiries
Best Regards
Vakatrip CS Team
Kindly don’t use this company they are…
Kindly don’t use this company they are a fraud . I booked a flight with them and cancelled due to Covid surge in Phuket. They were also u formed and so was the airline . At first they claimed that the airline is not reverted to them for refund . I called air India dm they confirmed they will give refund but ahen( vakatrip) need to contact them . Vakatrip never asked for refund and have fraudulously taken my money . Later they claimed I had a no show but have mails fro them prior to the flight that it’s was cancelled . This is heads-up for those who wish to use them . Kindly don’t use this company they are a dishonest company . Happy to share mails. Shameful they are being allowed to operate .
May 28, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Please provide a 13-digit order number, and then we will assist you in verifying the situation
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
VakaTrip is a fraud company.
Vaka Trip is the worst air ticket booking company in the world, I am having the worst experience of my life with Vaka Trip. I had booked a return ticket of Air India through vaka Trip, due to some technical fault Air India flight was cancelled. Till now I have emailed vaka Trip more than 20 times but vaka Trip is not refunding my money. I also shared refund details and time from Air India to vaka trip, which was 24 July 2025, also vaka Trip's B2B partner has confirmed that the refund was successfully credit to vaka trip on 3 August 2025. But even after this, it has been more than 47 days today but I am not seeing any intention of vakatrip to refund the money. I request each and every consumer around the world please do not book your flight ticket with Vaka Trip, because this is a fraud company, and you will have to suffer if you choose them as your booking partner.
July 21, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3489271538320
We fully understand your anxious mood.
Under normal circumstances, we need to receive the refund from the airline first before we can refund you.
However, due to your special circumstances, we have already applied for your advance refund before receiving the refund from the airline
Your order has been refunded to the original payment account. It usually takes about 3 to 7 working days for the funds to arrive.
Please pay attention to the arrival status of your card.
Best Regards
Vakatrip CS Team
Title: Terrible Experience with VakaTrip – Refund Scam, Please Avoid!
I booked a trip to Delhi through VakaTrip on 9th August and made the payment through their platform. Later, under the DGCA policy, I cancelled my ticket directly with Air India.
After cancellation, Air India informed me that I needed to coordinate with my travel agency for the refund. So, I contacted VakaTrip via their official email ID. That’s where the nightmare started.
First, they began asking me for unnecessary and surprising details:
Proof of where and how I booked the ticket
The exact ticket amount
How much refund Air India was supposed to give me
Call recordings of my conversations with Air India
Despite providing everything they requested, it has now been over a month, and I still haven’t received my refund.
Air India has already sent me multiple emails confirming that they have processed and sent the refund to VakaTrip. I have shared all this proof with VakaTrip. But instead of resolving the issue, they keep sending me repeated, copy-paste emails, claiming they have not received any refund.
This clearly feels like a fraud. VakaTrip is refusing to acknowledge that they have received the refund, while Air India clearly states that the refund has already been processed.
To make matters worse, they keep pushing the blame back on Air India, saying, “Contact Air India, we haven’t received the refund.” This has become a frustrating cycle where I am stuck between two parties, but all proof shows that VakaTrip is holding my money.
I am attaching both Air India’s confirmation emails and VakaTrip’s repetitive responses to show how this company is misleading customers.
My sincere request to everyone:
Do not book anything through VakaTrip. They are not trustworthy and are only here to take your money. If anything goes wrong, they will not help you, they will not process refunds, and you will end up wasting your time and money, just like me.
August 13, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3492412651878
2025-10-10 We have completed the refund to you
Please check the fund arrival status of the card-issuing bank
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Have a nice day~
Vakatrip CS Team
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Amazing website trust worthy.
August 30, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
I want to change my booking and…
I want to change my booking and contacted them by email. They responded promptly.
August 27, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
We are happy to help you.
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
Refund Stuck Since May – No Transparency from Airline/Agent
I requested a refund for my canceled Thai Lion Air flight (PNR QZUNOU) order no#3483661816781 via Vakatrip on 25th May. The airline’s policy promises refunds within 60 days. It has now been over 3 months, and neither Thai Lion Air nor Vakatrip has given me any ETA. Their responses are vague, and I still haven’t received my money back. This experience shows a lack of accountability and transparency—something travelers should be cautious about before booking.
May 25, 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Regarding your involuntary refund request, we have assisted Thai Lion Air in submitting it.
Thai Lion Air's refund processing time is 30-90 business days.
We have not yet received the refund, which is why we haven't processed the refund yet.
Please rest assured that we will continue to monitor the refund status of your order and will process the refund as soon as we receive it.
Best Regards
VakaTrip CS Team
Vakatrip has really excellent service and Fast response
Vakatrip has really excellent service and fast response. i made a wrong booking and Vakatrip quickly helped me to resolve my issue in a short period of time. that really eased my stress. Kudos to Vakatrip and i recommend others to use their service.
August 25, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing VakaTrip~
Thank you very much for your positive comments on us
We will spare no effort to provide higher-quality services
If you have any questions, please feel free to contact us through the official website email customer@vakatrip.com
Best Regards
VakaTrip CS Team
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It's a fraud company
It's a fraud company. It's been month I have not got my refund .10k never book.
No customer service number
July 31, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3489972094434
We are a compliant OTA website.
After an involuntary refund is submitted, the airline will conduct a review. The review period is generally 1 to 3 months.
Currently, we have advanced the refund for you
After the refund operation, the funds usually arrive within 3 to 7 working days.
Please pay attention to the arrival status of your card.
Thank you very much for your suggestion. We will improve the customer center telephone service later.
If you have any questions, please contact the official customer service email customer@vakatrip.com
Best Regards
Vakatrip CS Team
Vakatrip fraud
Vakatrip.com is very bad platform for ticket booking. Very bad customer service and not give any refund. Only false commitment in mail. Around Rs. 10000/- they are not giving me.
August 20, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Order Number: 3483713826693
We fully understand your anxious mood. We are also doing our best to help you follow up on the refund status of your order
We cannot know in advance the processing time limit of the airline. We need to receive the refund from the airline first before we can refund you. However, at present, we have not received the refund from the airline yet.
At present, the airline is still handling it. We have already sent a screenshot of the airline's reply email to the email address you reserved
We will assist you in following up on the processing progress of the airline. The specific result shall be subject to the actual verification and refund result of the airline.
If we verify the refund from the airline, we will refund it to your original payment account as soon as possible.
Please wait patiently for the refund result from the airline.
Best Regards
Vakatrip CS Team
I booked a flight last night and…
I booked a flight last night and successfully paid for the ticket yet you sent me an email that my booking got rejected and promised a refund but no refund was made to my account. My order number is 3493249094951. I need my money back ASAP so I can book another flight.
August 18, 2025
Unprompted review
Reply from Vakatrip
Dear Customer,
Thank you very much for choosing Vakatrip~
Your order was refunded on August 19, 2025-
After the refund operation, the funds usually arrive within 3 to 7 working days.
Please pay attention to the arrival status of your card.
We are deeply sorry for the inconvenience caused to you
Best Regards
Vakatrip CS Team
Potential scam. No refund upon cancelled flight
Don't use them. They are unwilling to refund my funds after they have cancelled my flight. I called up the airline company and it turns out they have not even requested the refund from the company after nearly a month. Their customer service is virtually non-existent.
August 15, 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip.
Please provide your order number so we can verify your details.
If you have any questions, please contact us at customer@vakatrip.com.
And to reiterate, we are not the scam site you mentioned. We are a legitimate OTA, and our customer service will respond to any questions you may have via email.
Best Regards
VakaTrip CS Team
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I’ve booked flight from Chennai to Dubai
I’ve booked flight from Chennai to Dubai they gave me a order number only. PNR not issued
Order no- 3492703032748
August 12, 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline code is ELY4UP, and the e-ticket number is 098-2998753879.
Your order has been confirmed by the airline, and the flight status is normal and can be used normally.
If you have any questions, please contact us via our official email: customer@vakatrip.com
Have a nice day~
Best Regards
VakaTrip CS Team
Urgentt
Hi,
I booked my ticket like 2 hours ago for tomorrow’s flight. I still haven’t gotten a confirmation ticket with PNR number.
Please help me as soon as possible
Order id: 3492216082669
August 6, 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Your order has been issued. The airline code is DAUED4/DATZO8, and the e-ticket number is
098-2804740776
098-2804740777
098-2804740774
098-2804740775
Currently, there are no seats available on your original flight. With your consent, we have issued your ticket for the recommended flight.
If you have any questions, please feel free to contact our customer service email at customer@vakatrip.com
Have a nice day~
Best Regards
VakaTrip CS Team
The Vikatrip company not send Refund
This is Prakash from India chennai costumer number 3489796651971 I was booked abu dhabi to kutasi from 19/09/25 return 28/09/25 and i payed full amount in Vikatrip account the next day they send the message your flight was cancelled. but till date thay not send the Refund amount in my account. Dear friends kindly help me how to get the Refund to the Vikatrip.
July 11, 2025
Unprompted review
Reply from Vakatrip
Dear customer,
Thank you very much for choosing VakaTrip~
Regarding the involuntary refund for your order, we expect it to be credited to your original payment account within two weeks. Please monitor your card for the credit. Thank you.
Have a nice day~
Best Regards
VakaTrip CS Team
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