The picture advertised looked much higher quality than the actual light fixture. I was astonished to find how poor the quality was - a cheap wood painted tin and a thin plastic cover, imported from... See more
Company replied
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Review summary
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I ordered some sconces that needed to fit is specific space. I was unable to determine all the measurements from the spec sheet in the product description. Once the company responded with the measur... See more
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The banner for the company’s website advertises “hassle free returns.” This is FALSE ADVERTISING. Returns are important when ordering a lamp because you can’t be sure of size and color fit until y... See more
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The light fixture took a month to arrive, as apparently it is shipped via ocean cargo from China. Customer service is also based in Asia, but was responsive via email within 24 hours. The installati... See more
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Company details
- #40 of 40 best companies in Lighting Store
Written by the company
Vakkerlight is a modern lighting destination offering curated collections of pendant lights, chandeliers, wall sconces, floor lamps, and outdoor fixtures for residential and commercial spaces. We believe lighting is more than illumination — it's the soul of a space. Every fixture in our collection is selected for its ability to transform a room, blending artisan craftsmanship with contemporary design sensibility. From hand-carved alabaster stone lamps to statement chandeliers and weather-resistant outdoor lighting, our range spans classic elegance to clean modern simplicity. With over 100,000 homes worldwide trusting Vakkerlight, we are committed to helping homeowners, interior designers, and architects find the perfect light for every vision. Our team offers personalized guidance, bespoke lighting consultations, and full 3D visualization support for custom projects. We stand behind every product with a one-year warranty, complimentary standard shipping, and a dedicated customer service team ready to help at every step. Light up your world — one room at a time.
Contact info
1520 Caton center Dr. Suite L-M, 21227, Baltimore, United States
- 800-715-2593
- info@vakkerlight.com
- vakkerlight.com
2.6
Poor
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great design
Great design, but the bulb is extremely bright and needs a dimmer. Difficult to replace bulb.
May 11, 2026
Reply from Vakkerlight
Thank you very much for your feedback! We are delighted to hear that you like the design. Regarding your questions about brightness and replacing the light source, we have reached out to you via email to provide specific solutions and technical guidance. Please check your inbox so that we may assist you in adjusting the lighting to your complete satisfaction. We are committed to ensuring that you are 100% satisfied with your purchase!
Sincerely,
Tammy
Customer Service Team
Beautiful lights
Beautiful lights! Shipping and communication could have been better but great lights!
May 1, 2026
Reply from Vakkerlight
Dear Johnson,
Thank you so much for your 4-star review and for your kind words about our lights! We are thrilled to hear that you love the beautiful design and quality.
We also truly appreciate your honest feedback regarding the shipping and communication. We apologize if we fell short in those areas during your order, and please know that we are actively working on improving our logistics and response times to provide a smoother experience in the future.
Thank you again for your support and for choosing Vakkerlight. We hope to have the opportunity to serve you even better on your next project!
Best regards,
Ling
Vakkerlight Team
The light was good, shipping was protracted
The light was good, everything we wanted in both style and light output. The shipping time was much longer than initially estimated. Took 5 weeks to get our light.
March 31, 2026
Reply from Vakkerlight
Hi,
Thank you for your feedback.
We’re glad to hear that you like the light and that it meets your expectations in both style and light output. We’re sorry that the shipping time was longer than expected.
We have already contacted you by email regarding this matter. Please kindly check your inbox when convenient.
Best regards,
Tammy
Customer Service Team
The order took months to arrive and was defective. Company won't give refund
The order took months to arrive and arrived defective and missing parts. It is unusable. I am still fighting to get a refund (have offered to return it) with no luck so far. This website may be a scam?
After posting the above review with the companies reply below the company sent me an email again not providing a refund. I am pretty sure this is a scam at this point using ai bots to try any method to avoid actually issuing a refund, including offering to send another item from the website (i have asked for a refund at least 8 times now). So I believe the scam is that they send you an item which is very poorly constructed and I assume most people ask for a refund and when they ask for refund they offer to send another item to replace it and once you agree to this, you are no longer eligible for a refund and so both the items that they send you will cost them less than whatever you paid them and that is how they make money?
Per the companies clarification below the defect i noted is mot shown in may picture on the website so it sounds like their position is that the website photos are not the same products that you will receive.
May 9, 2026
Reply from Vakkerlight
Hi，
Thank you for your candid feedback. We sincerely apologize for the frustration caused by the shipping delay and the defect in the product you received.
We want to formally clarify that we have now processed a full refund for your order. We never intend to mislead our customers; our previous correspondence was an attempt to understand the manufacturing defect, but we realize now that it felt dismissive of your time and experience.
We are a real team of people dedicated to lighting design, and we have taken your feedback to heart to improve our quality control and shipping transparency. We hope that this full refund demonstrates our commitment to doing the right thing.
If there is anything else we can do to assist you, please reach out to us directly at info@vakkerlight.com.
Best regards,
Miya
The Vakkerlight Management Team
Reply from Vakkerlight
Dear Carole Torbinski,
All the best to you!
Your package will be delivered to your address on May 15, please check.
Tracking number: 870774312229
Tracking URL: https://www.fedex.com/en-us/home.html
If you have any other questions or if we can provide any other assistance, please feel free to contact us. We are committed to providing you with the best service.
Best regards,
Ling
Customer Service Team
Reply from Vakkerlight
Dear Dustin Mann,
Thank you for your feedback, and please accept our sincerest apologies for the frustration caused by the shipping delay and the communication experience you had with us.
We understand that waiting over a month for your lighting is far from ideal. Because we ship our designer collections via sea freight to ensure safe transit, the process can sometimes take longer than expected due to customs and port logistics. However, we clearly missed the mark in keeping you properly updated during this time.
According to our records, your package was successfully delivered to your front door on May 9th. We truly hope that the quality of the light fixture meets your expectations now that it has arrived.
We are a small team striving to improve our logistics and transparency. If you have any further questions or if there is anything we can do to make this right, please contact us directly at info@vakkerlight.com.
Best regards,
Miya
Customer Service
Reply from Vakkerlight
Dear
Thank you so much for your kind words! We are thrilled to hear that you love the "great look and light" of your new fixture.
Regarding the assembly directions, please accept our apologies if they were not immediately found. At Vakkerlight, we typically use Electronic Installation Guides instead of paper manuals for two primary reasons:
Environmental Sustainability: By reducing paper waste, we aim to minimize our carbon footprint and promote eco-friendly practices.
Accuracy and Updates: Digital guides allow us to provide high-resolution images and videos, and ensure you always have the most up-to-date instructions.
Update on your request:
We have just sent a detailed PDF copy of the assembly instructions to your email. Please check your inbox (and your spam folder, just in case).
If you have any further questions during the installation process, please don’t hesitate to reach out. We are here to help!
Best regards,
Abby
Vakkerlight Team
Had an issue
Had an issue with with one component and expected a headache... nope. they fixed it fast and were super polite the whole time.
May 9, 2026
Unprompted review
Reply from Vakkerlight
Dear Robin,
Thank you so much for leaving us such a wonderful 5-star review!
I am so glad we could resolve the issue with your component quickly and make the process stress-free for you. We know that problems can be a headache, so our team always strives to be as helpful and polite as possible to get things back on track.
Your support means a lot to us. If you ever need any further assistance with your lighting in the future, please feel free to reach out anytime!
Warm regards,
Miya
Customer Service Manager | Vakkerlight Team
Absolutely love the lights
Absolutely love the lights we ordered. they give off such a cozy glow at night and the finish looks amazing.
April 17, 2026
Unprompted review
Reply from Vakkerlight
Dear Sarah,
Thank you so much for taking the time to share your experience with us.
I am thrilled to hear that you love the cozy glow of your new lights and that the finish met your expectations. Knowing that our products are helping to create a warm atmosphere in your home is the best feedback we could ask for.
If you ever need anything else or have questions about your lighting in the future, please let me know. We would be happy to help you again.
Thanks again for choosing Vakkerlight!
Best regards,
Miya
Customer Service Manager | Vakkerlight Team
I really wanted to like Vakkerlight…
I really wanted to like Vakkerlight because the designs on the website look beautiful and high-end, but my experience was disappointing overall. The light fixture eventually arrived, but shipping took much longer than expected and tracking updates were inconsistent.
When the product finally showed up, the quality did not match the price at all. From a distance it looks decent, but up close the materials feel cheap and some of the finishing details were uneven. Installation was also frustrating because the instructions were vague and missing important steps.
Customer service did respond to emails, but the process felt slow due to the time difference, and getting clear answers was difficult. I don’t think the company is a complete scam since I did receive my order, but for the amount charged, I expected far better quality and a smoother experience. I wouldn’t order again.
April 2, 2026
Unprompted review
Reply from Vakkerlight
Dear
Thank you for your candid feedback. First and foremost, I would like to sincerely apologize that your experience did not meet the high standards we strive to provide. We truly appreciate you acknowledging that our designs are beautiful, but we hear you loud and clear—aesthetic appeal is only one part of a great product experience.
We are genuinely sorry for the frustration caused by the shipping delays and the lack of clarity in our installation guides. Furthermore, your comments regarding the material quality and finishing details have been shared directly with our Production and Quality Control teams for a full review. It is never our intention for a customer to feel that the value of their purchase does not match the price.
We would like to make this right. Could you please provide us with your Order Number? We want to look into your specific case, evaluate the quality issues you mentioned, and offer a resolution that better reflects the premium experience you expected.
We are a growing brand, and feedback like yours is essential for our improvement. We hope you will give us a chance to address your concerns directly.
Warm regards,
abby
Vakkerlight Management Team
Good packaging
The light fixture arrived packed extremely well, like seriously there was no way it was getting damaged during shipping 😂
May 4, 2026
Unprompted review
Reply from Vakkerlight
We’re so glad to hear the 'fortress' we built around your light did its job. Our goal is to make sure your only surprise is how good it looks in your home, not a broken fixture. Thanks for the awesome feedback
Sincerely,
Tammy
Customer Support Team
Reply from Vakkerlight
Thank you for your support and for the positive review! We are thrilled to hear that you had a good experience with our support team and would order from us again.
We look forward to serving you again in the future! Please don't hesitate to reach out if you need anything else.
Smooth and Pleasant Coordination Experience
I had a pleasant and smooth experience with Vakkerlight, specifically with my rep Tammy. Her responses were timely and she was able to accommodate a delayed delivery which was crucial to our project timeline. I wouldn't hesitate to purchase from Vakkerlight again.
May 5, 2026
Unprompted review
Reply from Vakkerlight
Hi Maria,
Thank you so much for your kind review! 🙂
We truly appreciate your support and are so happy to hear that you had a pleasant experience with us. It was our pleasure to help coordinate the delayed delivery for your project timeline.
We look forward to working with you again in the future!
Best regards,
Tammy
Customer Service Team
Doesn’t honour their refund policy
UPDATE May 11, 2026: I received a full refund for my incomplete order received a month ago. After my public review of the company, I was contacted by them and reassured that they are committed to customer satisfaction and would resolve my issue asap, which they did. Rating changed to 3/5 (from 1/5). I will note that the part of the item I did receive in my delivery was as promised and of good quality, but is useless to me without the complete set of installation parts.
May 5: I received an incomplete delivery in April for which I ordered in February. I provided images and video detailing the incomplete, unadvertised light fixture. It is now May and instead of offering a full refund that they clearly state on their website, they continue to ask me to send pictures and videos so they can resolve this problem (note I have already sent this requested information). Then they offer an insulting 10% refund which they never even fulfill because they continue to offer replacement parts shipment. I am convinced this company is run by AI and will not honour their refund policy
May 4, 2026
Unprompted review
Reply from Vakkerlight
Hi Tracy, this is Miya from the support team.
I’ve been following our email thread and I want to say I’m truly sorry for the stress this caused you. I completely agree—the back-and-forth was frustrating, and waiting months for an incomplete item is not okay. I’ve just processed a full refund for you, and you don’t need to worry about returning the parts you received. We’re using your feedback to fix our warehouse checks so this doesn't happen to anyone else.
Thank you for being so patient with me while I worked to get this sorted."
Warm regards,
Miya
Customer Service Team.
Customer Service was super friendly and…
Customer Service was super friendly and helpful. We also loved the light but couldn't get it installed due to an electrical error on our end. Would be 5 stars if I could return the lighting fixture but they worked with me to find a solution.
May 4, 2026
Unprompted review
Reply from Vakkerlight
Dear Natalie Prince,
Thank you so much for sharing this review. We truly appreciate your kind words and understanding. 🙂
We’re sorry the installation didn’t work out due to the electrical issue, but we’re glad our team could work with you to find a solution. Your feedback means a lot to us, and we hope we’ll have the chance to serve you again in the future.
Best regards,
Hannah,
Customer Service Team
Solid experience overall
Had a small technical issue after installing but they guided me through it and fixed it quick.
April 22, 2026
Unprompted review
Reply from Vakkerlight
Dear C Richardson,
Thank you so much for your kind review! We’re thrilled to hear that you had a solid experience with us. We also appreciate your patience with the technical issue, and we’re glad we could assist you in resolving it quickly.
Your feedback means a lot to us, and we’re here if you ever need further support.
Thank you again for choosing us, and we look forward to assisting you in the future!
Best regards,
Aletta
Vakkerlight Team
Reply from Vakkerlight
Dear Chris,
Thank you for bringing this to our attention, and we sincerely apologize for the delay in your shipment.
We would like to clarify that your order #V109109 was dispatched via our Standard Sea Freight service on April 25th. According to the latest tracking, the package is currently in the international transit stage and is estimated to arrive at the local port around May 11th, followed by final delivery to your home.
We have sent a detailed status update to your email with more information. Please rest assured that we are monitoring this shipment closely to ensure it reaches you as soon as possible. We appreciate your patience while your order is en route!
Best regards,
Aletta
Vakkerlight Customer Support Team
Responsive and good service
I have yet to order the lights, but the reps have been very responsive and helpful in providing photos and measurements that I need in order to make sure that we will be able to install the fixtures properly. It's intimidating to buy the fixtures when they need to be shipped so far, but the designs are really unique, and I have found the support so far very encouraging.
April 7, 2026
Unprompted review
Reply from Vakkerlight
Dear
Thank you so much for sharing your encouraging words! We truly appreciate your recognition of our team’s efforts.
We completely understand that ordering unique lighting designs from across the globe can feel like a big step. That’s exactly why our reps strive to be as detailed as possible with measurements and photos—we want you to feel 100% confident that our fixtures will perfectly complement your space before they even leave our warehouse.
Whenever you are ready, we’ll be here to ensure your order and installation go smoothly. Can’t wait to see our lights in your space!
Warm regards,
Abby
Vakkerlight Management Team
Took 5 weeks to arrive
Took 5 weeks to arrive. Cheaply made and difficult to install. There won’t be another time.
April 29, 2026
Unprompted review
Reply from Vakkerlight
Dear
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.
Regarding Shipping Time:
To offer a wider selection of unique designs, some of our products are shipped directly from our factory in Asia. Our standard international shipping window is typically 4–6 weeks. A 5-week delivery time falls within this standard range, though we completely understand that the wait for new lighting can feel long.
Regarding Quality & Installation:
We are very concerned about your comments on the quality. We take these matters seriously and would love to investigate this further. Could you please contact us at info@vakkerlight.com with your Order Number and photos of the product? This will help our team identify the issue and provide a fair solution.
As for the installation, we usually provide instructions or videos for all our fixtures. If you find any part of the process difficult, our technical team is always available to guide you step-by-step to ensure your light is perfectly set up.
We value your business and truly hope to have the chance to turn this experience around for you.
Best regards,
abby
Vakkerlight Support Team
What light?
You “created a label” for this shipment sometime during the Carter administration with no news when the thing might actually get shipped - or if you even actually have the product to ship. I can give you a better review if I ever get the product.
April 22, 2026
Reply from Vakkerlight
Hi
I am truly sorry for the frustration the wait has caused you. We certainly appreciate the humor in your message, though we are sincerely sorry that the long transit time has made it feel like the label was created decades ago!
I want to personally reassure you that we do have your product, and it is very much on its way to you. To provide you with full transparency and peace of mind, we have just sent a detailed email to your inbox containing the comprehensive tracking history, current location, and estimated arrival milestones for your shipment.
In that email, we have also explained why the FedEx website currently only shows "Label Created"
Our team is monitoring your shipment daily to ensure its safe arrival. Please check your email for the full details, and if you have any further concerns, please reply to us there so we can assist you immediately.
Thank you for your incredible patience and for giving us the chance to earn that better review!
Best regards,
Tammy
Customer Service Team
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