Valencia Theater Seating Reviews 880

We bought a 2 seater unit. These are designed to clamp together to form one chair, and because of this, the left hand chair doesn't have it's own arm - it shares with the right chair.

The right chair developed a fault, and the repair team confirmed it was a product defect. They told us that parts would be ordered and the chair repaired.

Over the course of several weeks, we had mixed messages about whether the chair would be repaired or replaced. On the day before the work was to be done, we received a message saying that the repair would be carried out.

On the day, a replacement chair was delivered.

Except it didn't match the other half of the unit. It was taller (construction, not settling), had different designs on the cupholders so none of my glasses or tumblers fit, and different controls.

The delivery firm would not give me my old unit back, and instead insisted I keep the new mismatched unit.

I spent over quarter of a year and dozens of hours trying to resolve this issue.

Got two leather couches from Valencia. Although there was a delay in shipping (we were in no rush) but quality is great! Easy to assemble.

Amazing! Comfortable and easy to use

I bought this Valencia Leather Swivel Rocker Recliner Chair mostly for my husband, but we both love it! It is Beautiful, Large, and Comfy! It arrived without a scratch and was easy to put together. All we had to do, was slide the back part of the chair onto the seat part. It swivels smoothly, rocks gently, and reclines comfortably! It’s also easy to keep clean. We can now enjoy a chair that is both relaxing and also fun to swivel around when we want to watch all the birds and other wildlife in our backyard. I rate this chair and Valencia Theater Seating Company 5 out of 5 stars for their quality of goods and service! ⭐️⭐️⭐️⭐️⭐️

The quickness of delivery, easiness in setting up the chairs and the quality of the construction of the chair and console.

We recently added the Valencia Parma 92" Full Aniline Leather Chesterfield Three Seats Sofa in Antique White to our living room, and it has completely transformed the space. From the moment it arrived, it was clear this piece was something special.

🛋️ Design & Comfort
The classic Chesterfield silhouette with deep button tufting and rolled arms gives it an elegant, timeless charm. The antique white full aniline leather is absolutely stunning—soft to the touch, yet durable and rich in texture. The cushions strike the perfect balance: medium soft, sturdy, and incredibly comfortable. Whether you're lounging with a book or hosting guests, this sofa delivers both style and comfort in spades.

🏠 Perfect Fit & Family Favorite
It fits beautifully in our living room, complementing the neutral tones and adding a touch of sophistication. Everyone in the family loves it—it's become the go-to spot for relaxing, chatting, and even the occasional nap!

🔨 Build Quality & Craftsmanship
ValenciaHomeTheaterSeating has truly outdone themselves. The craftsmanship is impeccable, from the nailhead trim to the flawless stitching. You can feel the quality in every detail. This isn’t just furniture—it’s an investment in comfort and style.

👏 Final Thoughts
If you're looking for a statement piece that combines luxury, comfort, and durability, look no further. The Valencia Parma Chesterfield is a showstopper, and I couldn’t be happier with the purchase. Hats off to ValenciaHomeTheaterSeating for delivering such a high-caliber product!

I really love our sofa from Valencia Theater Seating. It matches my aesthetic perfectly. It is comfortable and I love that all the cushions are detachable. Valencia Theatre Seating was able to process our order and delivery it quickly. The white glove service was amazing. Highly recommend this company and their products.

Excellent product. We would definitely recommend and purchase again. Also, great customer service through the entire process. Thanks very much

Good communication, fast and well packaged delivery, and beautiful, well-made, vibrant color chairs. Have received many compliments.

Valencia provided excellent service and fast shipping, love my theater seat!!!

We purchased Artisan Leather sofas four months ago. We were worried about buying furniture online without seeing and trying it. However, we are really happy about our choice. Sofa is comfortable and look stunning in our living room, leather quality is great. After trying sofa for about a month, we order two Artisan Leather accents chairs. Chairs feel even more comfortable than sofa . We had a great experience with Valencia Theater Seating , excellent customer service, it was fantastic experience all way to the end.

Love it , quality is top notch, can’t wait till it gets older.

The company was so easy to deal with. There folks are so friendly & helpful. This is the second set of theater chairs we purchased from them. The chairs are very high quality. They are so well made & they look beautiful. We couldn’t be more delighted with them. We had a great experience not once, but twice!!!

I would give this awful company 0 stars if I could!
We decided to purchase a leather sofa from this horrible company and to also pay $300 extra for “white glove” delivery. It was indicated to us when we placed the order at the very beginning of August, that the sofa would have been delivered probably mid-October, but definitely by the end of the month. A hell of a long wait, but ok. The couch arrived in Phoenix, which is only about 3 hours from our house, over 10 days ago and is still there. I get a lot of soliciting calls everyday and I don’t answer them, I expect somebody who needs to get in contact with me to leave a message and then I call back. The company calling to schedule the delivery was appearing on my phone as “robocalling”, so I would not answer and they would simply record 3 minutes of music on my phone every day, NO MESSAGE! I had no idea who these people were! After more than 10 days of this I answered the phone, waited through almost 10 minutes of music, and found out it was the delivery. Rudest people ever! They said they’ll deliver the couch the week of November 3rd!! I reminded them that the sofa is practically here, so why do we have to still wait so long?? Because they do delivery here only once a month!!! Whaaat? I didn't know I was living in a third world country!
If at Valencia they want to project a good image and reputation for their company, they must understand that delivery of the product is part of it. We contacted Valencia days ago to see if they would do something about this and the manager we talked with apologized, but wouldn't move a finger to resolve the situation!
This company is worthless and doesn't care at all about customers, really disgusting. What caring company in its right mind would choose a loser delivery company like this and think it's ok?.... Only another loser company, that's who! If they don't treat people right, who cares about how good the product is?? Valencia does not deserve to be in business if they can't take care of a proper delivery!
Addendum:
It's pretty pathetic of you guys to write people to call you after each bad review so you can try and look good on paper, like you care. I HAVE ALREADY CALLED!
If you really cared and had something valuable to say to your customers, it WOULD BE YOU calling them! Otherwise you're just talking to air out your mouth!

I love my Tuscany XL Premium Napa Leather chair. You just know and feel quality. I’m a big man at 6 feet and 275 so it’s hard please me when it comes to seating. If you are looking for quality that you will not get at your local furniture stores look no further than Valencia. The only thing that was a little choppy was the delivery as I did not get a call and date, they just showed up, luckily I was here

We bought the cognac loveseat and three-seater sofa. They are so comfortable and spill proof. We have a 2 and 4 year old who spill things all the time and the spills have wiped right up. They are absolutely beautiful and we get so many compliments. Great company. Great quality furniture! Thank you!

The standout aspects of our experience were the excellent customer service and prompt shipping. Plus, the couch is absolutely beautiful!

Great shopping and shipping experience. Delivered on time and chair was packed really well. 15 minute assembly and a very comfortable chair. Leather and back wood are high quality. Very happy with purchase.

Was looking for new luxury seating in our TV room to replace a pair of 15 year old lazy boys. This set came up during my search and the two chairs plus a table option in the middle fit the bill. Allowed us to remove an end table and provides more room in the TV room. Set is super comfortable (warming/massaging), great leather quality and arrived in great condition. So easy to set up! Very happy with purchase and highly recommend.

Absolutely love my new Piacenza Power Theatre Seats! Its even better than I imagined! The quality, comfort, and design are top-notch, and it instantly became the centerpiece of our renovated basement. The chairs have power headrest, power reclining, USB A and C ports, and blue LED lighting. Along with a light up cup holder and plenty of elbow room if someone is sitting on the chair next to you.

The buying process was seamless, and the customer service team couldn’t have been more responsive. They answered every question quickly and made the whole experience stress-free. Delivery was white-glove perfection. The team was professional, careful, and made sure everything was set up just right. A row of 4 chairs took a little under an hour to put together and align.

But the best part? The extra time my two daughters now spend with me watching TV on our new “cool chairs.” They absolutely love lounging on them, and it’s become our favorite nightly ritual. Worth every penny for the comfort, quality, and those family moments.