Nice quality of tshirt and fresh, a bit slow on the delivery but wasn't in a rush for it. Would say size down asits made on big side but again would order again.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The quality of the t-shirts is amazing, I'm 5'11 and 13 stone and the medium fits me perfectly The only bad thing is that they always seem to be sold out of the ones I want, I guess they are popula... See more
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Went to zip jacket up and it snapped and credit to this company. I was contacted straight away and a replacement jacket was delivered to me in less than 24 hours from first contact and less than 48 h... See more
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Great communication and customer care. Was a slight delay in delivery but was informed straight away and even offered the choice of a refund if preferred not to wait but delay was very minimal. Item... See more
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4.2
Great
239 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Valeremilano
Hi Husayn,
Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. It truly means a lot to our team to know that our efforts are appreciated.
We're grateful for your support and look forward to serving you again in the future!
Best wishes,
Valere Milano Customer Support Team
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Really happy with the summer set I…
Really happy with the summer set I bought for someone !
May 6, 2025
Unprompted review
Still don’t have my product because the…
Still don’t have my product because the courier are useless
April 25, 2025
Reply from Valeremilano
Hi Daniel,
Thank you for sharing your feedback — we really appreciate you taking the time to leave a review.
We’re sorry to hear you weren’t fully satisfied with your experience.
We recently experienced some temporary issues with our courier, but we’ve since worked closely with our delivery partners to get everything back on track, and we’re confident things are now running smoothly again.
Thanks again for your patience and support — we’re always working to improve, and your feedback helps us do just that.
Warm regards,
Valere Milano Customer Care
Easy to order
Easy to order. Quick delivery. Clothing true to size and really good quality.
Definitely ordering again
March 27, 2025
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Really Good Products at Great Prices
First time ordered from Valere Milano and very pleased with my purchase. They are fantastic. Really good quality, at a great price. I would buy from here again
April 10, 2025
Unprompted review
I was really happy with the personal…
I was really happy with the personal response I received when I needed help with my order
March 24, 2025
Unprompted review
quality garment
March 31, 2025
Unprompted review
Great quality and timely delivery
Great quality and timely delivery, my 3rd order.
March 25, 2025
Unprompted review
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No refund for returned item
Bought a Parker Coat via Debenhams website. Item returned - no correspondence - they have not acknowledged the item has been received- no refund. The company has not interacted with me at all. They have my money and goods. Rubbish customer service. Now taking the issue up with courier service - Royal Mail
January 6, 2025
Unprompted review
Reply from Valeremilano
Hi Lisa,
Thank you for sharing your feedback — we really appreciate you taking the time to leave a review.
We’re sorry to hear you weren’t fully satisfied with your experience, and we’re glad to say our Customer Care team has already been in touch directly to help resolve things.
Thanks again for your patience and support — we’re always working to improve, and your feedback helps us do just that.
Warm regards,
Valere Milano Customer Care
Still not received my order and it's…
Still not received my order and it's been 2 weeks now.. emailed heard nothing back
February 19, 2025
Unprompted review
Reply from Valeremilano
Hi Scott,
Thank you for sharing your feedback — we really appreciate you taking the time to leave a review.
We’re sorry to hear you weren’t fully satisfied with your experience, and we’re glad to say our Customer Care team has already been in touch directly to help resolve things.
We recently experienced some temporary issues with our courier, but we’ve since worked closely with our delivery partners to get everything back on track, and we’re confident things are now running smoothly again.
Thanks again for your patience and support — we’re always working to improve, and your feedback helps us do just that.
Warm regards,
Valere Milano Customer Care
Fast delivery and very surprised be…
Fast delivery and very surprised be cause clothes these days are low in quality or doesn't fit right despite correct size but the hoodie I got fit exactly how I wanted and also the jeans I bought last mnth. Well done guys.
January 28, 2025
Order not arrived
Placed my order on the 12/01/2025 which was dispatched on the 13/01/2025 but I still haven’t received. I sent 2 emails first on the 23/01/2025 and 30/01/2025 but still not had a response to either. I have no issue waiting for the order if it is delayed but would like to be informed of where my order is.
February 3, 2025
Unprompted review
Reply from Valeremilano
Hi Jack,
Thank you for sharing your feedback — we really appreciate you taking the time to leave a review.
We’re sorry to hear you weren’t fully satisfied with your experience, and we’re glad to say our Customer Care team has already been in touch directly to help resolve things.
We recently experienced some temporary issues with our courier, but we’ve since worked closely with our delivery partners to get everything back on track, and we’re confident things are now running smoothly again.
Thanks again for your patience and support — we’re always working to improve, and your feedback helps us do just that.
Warm regards,
Valere Milano Customer Care
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great product and customer service
great product and customer service, will buy again.
January 6, 2025
Unprompted review
Valere Milano is a great company…
Valere Milano is a great company ordered a T-shirt from them my first purchase from them and I’m very pleased with my order
Great Colour & Material
December 27, 2024
Sent my order back over a week ago…
Sent my order back over a week ago #10442
Asked for a refund and paid to send the parcel back no email reply to say they have received it or anything. Tracking shows it was returned with a picture.
December 18, 2024
Unprompted review
Reply from Valeremilano
Hi Kyle,
Thank you for sharing your feedback — we really appreciate you taking the time to leave a review.
We’re sorry to hear you weren’t fully satisfied with your experience, and we’re glad to say our Customer Care team has already been in touch directly to help resolve things.
Thanks again for your patience and support — we’re always working to improve, and your feedback helps us do just that.
Warm regards,
Valere Milano Customer Care
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Absolutely shocking order some jean…
Absolutely shocking order some jean with writing on the back the writing had pealed of loads by the time they arrived i emailed and heard nothing back never again will i be buying from yourselves
December 25, 2024
Unprompted review
Reply from Valeremilano
Hey Devon,
Sorry to read about your experience.
We are a small business and our customer services team are back in today after the Christmas and New Year holidays.
Please rest assured this is a very rare and unusual issue and will ensure your item is replaced / refunded right away.
Thanks
James @ VM
Disappointing first experience …
I placed an order of £145 on 4 items which was “dispatched” on the 12th December. Ive had no update since on my order. According to royal mail they still haven't received it and I've tried making contact through email, instagram, tik tok and facebook and ive heard nothing back. And this has caused me alot of stress as christmas is fast approaching and my partner will have hardly any gifts now under the tree. I just want my items ive paid for Christmas or a refund. A real shame as the items looked lovely
December 21, 2024
Unprompted review
Reply from Valeremilano
Hi Aimee,
Sorry to read your review - always sad to see any customer upset.
We've checked customer services and seen that the parcel was lost by the courier during a very busy time and you asked for a refund which was processed accordingly.
This is unusual but does seem that some couriers were facing some difficulities on the run up to Christmas.
Sorry you had a bad experience due to this as it was totally out of our hands and hope we can make it up to you in the future as we never like to see anyone receiving bad service from us.
Thanks
James @ VM
The company is real guys just couriers messing about
This company I have ordered from before that are good however the silly Royal Mail guy has gone and delivered or shall I say left my parcel across the road by the bins on bin day and no parcel is to be seen I was only informed of this on the 17th and it was apparently put there on the 12th I will say they are a good company but I don’t know what’s going on at the moment people are stealing a lot and couriers are leaving parcels in silly places, not once did I request a safe place I never have, I have always said I want it delivered directly to me and I will sign for it as well as no red card received, I have bought from them many times and never had a issue always got my parcel delivered to me directly, this is the first time ever this has happened, I was away so I thought I’d have it delivered to a temporary place I’m staying at however it didn’t get to me. What I’m waiting on now is a reply from the retailer and hoping we can do something once this is done I will give them 5 stars as im a fair person. Also to the comment below same thing has happened to me no email I found out 5 days later it was delivered to shared bins on bin day, but they are a real company as I have received good from them In the past. Please get back to me on this hope we can resolve the issue and a loyal customer
December 17, 2024
Unprompted review
Reply from Valeremilano
Hey Kash,
Thanks for your message / review.
It was a bit of a nightmare getting to the bottom of what happened to your parcel but glad it is all being resolved and it finally got to you after we sent the order back out after Royal Mail leaving it in s stupid place.
We really do pride ourselves in giving best possible quality and service from a small team of really dedicated people who really care.
Any issues going forward, please message us and we can handle it for you.
Thanks
James @VM
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