Valeremilano Reviews 

239
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning wonderful fabrics, perfect tailoring, and comfortable fits that make wearing them a true pleasure. Shoppers also consistently appreciate the remarkably swift delivery times, reliable shipping options, and the overall ease of placing orders online. However, some customers also noted frustrations regarding a complete lack of response when trying to contact customer support for size exchanges or order updates. A few people similarly mentioned unexpected difficulties with return costs, delayed refunds, and occasional discrepancies between advertised product descriptions and the actual items received.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and stylish appeal... See more

Quality

Customers had positive experiences with quality, frequently praising the impeccable garments, amazing... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Order

Reviewers highlight positive aspects of order, frequently praising the easy ordering process, fast delivery,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice quality of tshirt and fresh, a bit slow on the delivery but wasn't in a rush for it. Would say size down asits made on big side but again would order again.

Company replied

Rated 5 out of 5 stars

The quality of the t-shirts is amazing, I'm 5'11 and 13 stone and the medium fits me perfectly The only bad thing is that they always seem to be sold out of the ones I want, I guess they are popula... See more

Company replied

Rated 5 out of 5 stars

Went to zip jacket up and it snapped and credit to this company. I was contacted straight away and a replacement jacket was delivered to me in less than 24 hours from first contact and less than 48 h... See more

Company replied

Rated 5 out of 5 stars

Great communication and customer care. Was a slight delay in delivery but was informed straight away and even offered the choice of a refund if preferred not to wait but delay was very minimal. Item... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

239 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(239)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb

Superb! Really happy with my purchase. The quality is good and a comfortable fit. Was sceptical at first because of find the brand on instagram but really happy I did, Will be buying more from them!

September 17, 2025
Unprompted review
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Rated 5 out of 5 stars
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Reply from Valeremilano

Hi Walter,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Exceptional service and great quality…

Exceptional service and great quality of items

August 28, 2025
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Reply from Valeremilano

Hi Teddy,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 3 out of 5 stars

T- Shirts I ordered were of absolutely…

T- Shirts I ordered were of absolutely brilliant quality. Rest I ordered the Technico Black top and Technico black Trousers. Trousers i ordered was of Large size as My waist is 38 but it was like small size. That was disappointing and shame. Plus, need improvement on the website to tell customers about the size Guides

August 28, 2025
Unprompted review
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Reply from Valeremilano

Hi Abdullah,

Thank you for sharing your feedback with us. We're really glad to hear you were impressed with the quality of the T-shirts.

We’re sorry to hear about your experience with the Technico trousers. We understand how frustrating it can be when sizing doesn’t meet expectations, and we’ll make sure your comments are passed along to our product and website teams. Improving our size guides and ensuring clearer information is something we’re actively working on.

We truly appreciate your honest feedback, as it helps us improve both our products and customer experience. We hope to have the chance to serve you better in the future.

Best regards,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Great TShirts

Great material, lovely fitting, looks very nice

August 28, 2025
Unprompted review
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Reply from Valeremilano

Hi,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

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Rated 5 out of 5 stars

Great quality clothing

Great quality clothing, washes well, and looks great. Sizes are true to size too. Great customer service and delivered quickly. Thank you

August 15, 2025
Unprompted review
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Reply from Valeremilano

Hi Debbie,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Really pleased with aljeansl my jpurchase …

Really pleased with all my purchase 2pair of jeans great fit and colour and 2tshirts really good quality at a great price

August 6, 2025
Unprompted review
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Reply from Valeremilano

Hi Joseph,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Really impressed with these T-shirts

Really impressed with these T-shirts — the cotton is super soft and feels great on the skin. The fit is spot on, not too tight or too loose. Definitely one of the nicer materials I’ve come across compared to other retailers. I’ll definitely be coming back for more!

July 25, 2025
Unprompted review
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Reply from Valeremilano

Hi,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Fast delivery really happy with the…

Fast delivery really happy with the cargo trousers

July 30, 2025
Unprompted review
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Reply from Valeremilano

Hi,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

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Rated 5 out of 5 stars

Fantastic quality great service and…

Fantastic quality great service and great prices you can’t go wrong

July 23, 2025
Unprompted review
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Reply from Valeremilano

Hi Ian,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Excellent Buying Experience

Easy site to navigate - great quality t shirts and are all true fit to size which is amazing.

July 19, 2025
Unprompted review
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Reply from Valeremilano

Hi Martin,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Great service

July 1, 2025
Unprompted review
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Reply from Valeremilano

Hi Tom,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Top quality service top quality…

Top quality service top quality product, made an error on my order only noticed after confirming, one quick email and the team rectified for me. 100% use again

June 30, 2025
Unprompted review
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Reply from Valeremilano

Hi Eric,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

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Rated 5 out of 5 stars

Valere Milano shorts sets

The shipping was fast and the clothes are so comfortable my other half absolutely loves them

June 23, 2025
Unprompted review
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Reply from Valeremilano

Hi Skye,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Great price & quality

Can’t fault Valere Milano at all. Bought 4 T-shirts, all great quality and fit amazingly well. Can’t beat the price either, amazing value. I’m super happy, would highly recommend buying from Valere.

June 5, 2025
Unprompted review
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Reply from Valeremilano

Hi David,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

No complaints great service

No complaints great service

June 5, 2025
Unprompted review
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Reply from Valeremilano

Hi Jay,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us.
We're grateful for your support and hope you shop with us again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 5 out of 5 stars

Great made few purchases and well happy…

Great made few purchases and well happy with the clothes!!

June 5, 2025
Unprompted review
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Reply from Valeremilano

Hi Rhys,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. It truly means a lot to our team to know that our efforts are appreciated.

We're grateful for your support and look forward to serving you again in the future!

Best wishes,
Valere Milano Customer Support Team

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Rated 1 out of 5 stars

Shocking Customer Service

Shocking Customer Service - They don't reply. I've given them 2 attempts and still nothing back - don't deserve to be in business. If you acted like this on the high street then nobody would come through your door.

May 28, 2025
Unprompted review
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Reply from Valeremilano

Hi Stuart,

We're sorry to hear you're disappointed and appreciate you taking the time to leave a review. We've checked our records and, unfortunately, we haven’t received any emails or messages from you prior to this — otherwise, we would have been happy to help.

We take customer service seriously and want to make sure your concerns are addressed. Please feel free to get in touch with us directly at Info@valeremilano.co.uk, and we’ll do our best to resolve any issues promptly.

Thank you again for your feedback — we’re always looking to improve.

Kind regards,
Valere Milano Customer Care

Rated 5 out of 5 stars

Quality goods

Quality goods. Great designs, great fabrics. Totally recommend

May 18, 2025
Unprompted review
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Reply from Valeremilano

Hi Karl,

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. It truly means a lot to our team to know that our efforts are appreciated.

We're grateful for your support and look forward to serving you again in the future!

Best wishes,
Valere Milano Customer Support Team

Rated 1 out of 5 stars

This company to big scamer

This company to big scamer. NEVER ORDER FROM THEM
I asked them how I can do return my dress which I was order from website and they never come back to me.
I lost my money

May 19, 2025
Unprompted review
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Reply from Valeremilano

Hi Joanna,

We're very sorry to hear about your experience, but we believe there may have been a mix-up. We do not sell dresses and there are no records of an order from you in our system.

It’s possible this review was meant for a different company with a similar name. We take all feedback seriously, and we’d kindly ask you to double-check your order confirmation or the website you purchased from.

If you believe this was an error, we’d appreciate it if you could update or remove the review to help prevent confusion for others.

Wishing you the best in resolving the issue with the correct retailer.

Kind regards,
Valere Milano customer support team

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