I purchased Canada Goose winter boots online late on a Sat night; it arrived at my NYC apt by Wed afternoon! Shipping box sturdy and secure; original Canada goose box and packaging, boots pristine an... See more
Company replied
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See what reviewers are saying
Looking for one particular bag, I was very happy when I finally found it at Lungolivigno, which offers an amazing choice and a fair range of prices. The website is very user-friendly and well con... See more
Company replied
Purchased a pair of Golden Goose shoes for $321 when it normally retails for $665 in the US. DHL handled the delivery from Italy to USA ($30 fee) and no issues were noted. My order arrived perfect... See more
Company replied
Before buying my designer bag I messaged customer service and received prompt replies and information as shipping was to me here in London. They put my mind at rest as this was my first order from the... See more
Company details
Written by the company
VALICO, four multi-brand stores in Livigno, in the heart of the Italian Alps, and an online boutique. We offer a curated selection of high-end, premium and emerging brands, featuring ready-to-wear, accessories and footwear for women and men. Our goal is to offer quality, style and a distinctive shopping experience, both in-store and online.
Contact info
Via Bondi, 95, 23041, Livigno, Italy
- +39 0342990198
- info@valicostore.com
- valicostore.com
4.7
Excellent
261 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect customer support
My experience with LLF is impecable, the customer support is like no other. My product has been damaged in transport by my courier and the LLF support was quick to help! My customer supporter, Mr. Philippo offered my numerous ways and explenations of how he can help me, whether refunds or reshipment etc. I highly encourage you to buy from this site as they offer a wide range of exciting garments.
December 12, 2024
Unprompted review
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Buying my designer bag I…
Before buying my designer bag I messaged customer service and received prompt replies and information as shipping was to me here in London. They put my mind at rest as this was my first order from them. The item arrived super quickly and so beautiful just as advertised. Very happy, very pleased. Great service and delivery. Thank you!
December 4, 2024
Unprompted review
Quick delivery in few days
Quick delivery in few days. Good prices. My first order. Everything ok.👍🏼
November 20, 2024
Unprompted review
Reply from VALICO
Hi Dominik,
thank you for your feedback.
We’re glad you’re happy with the service provided.
We look forward to seeing you again on lungolivignofashion.com!
My purchase hasn't arrived
I made a purchase of some golden goose sneakers from the USA on October 1 and they haven't arrived yet. I enter the page and I don't know where I can see my order and neither an email where to make the claim
October 1, 2024
Unprompted review
Great item thank you!
September 17, 2024
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Despite a number of requests my…
Despite a number of requests my expensive knit has not arrived with no real help - very disappointed
August 20, 2024
Reply from VALICO
Dear Elizabeth, we apologize for the delay. As we promptly informed you, UPS courier is having issues making the delivery. We have reached out to the assigned carrier several times providing all the requested info, we expect to solve the issue in the next few days.
Reply from VALICO
Dear customer, this great review makes us very thrilled. We hope to see you soon on our website.
Perfetto!
Looking for one particular bag, I was very happy when I finally found it at Lungolivigno, which offers an amazing choice and a fair range of prices.
The website is very user-friendly and well conceived, so you can make a fine choice rapidly.
My order was processed swiftly and always followed by personal e-mails.
My beautiful handbag arrived in very short time and all my expectations were met.
I hope to be able to buy more of your elegant articles soon.
Grazie mille to Gianluca for your friendly mails!
April 12, 2024
Unprompted review
Reply from VALICO
We really appreciate your feedback Jasmine, customers satisfaction is very important for us.
Perfect,
Perfect,
Nice communication, fast shipping, nice team, grazie mille, FORZA ITALIA!!!!!! ;)
January 29, 2024
Unprompted review
Reply from VALICO
Thanks for this review, We are happy that your experience was great.
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It doesn't get any better than this for…
It doesn't get any better than this for perfect customer service, and many a German online shop could learn something from that.
January 19, 2024
Reply from VALICO
Dear Marcus, your review is greatly appreciated.
The delivery was quick and the product…
The delivery was quick and the product was very good
December 22, 2023
Reply from VALICO
Thanks for this great review, We are happy that your experience was impeccable.
I just ordered an item on this site but…
I just ordered an item on this site but aside from the confirmation I have not recieved any email regarding my shipping date or anything. I really need this item delivered before Christmas and I have emailed the customer support email but haven’t heard back. Is there any better way to get in contact with this company?
December 15, 2023
Unprompted review
Reply from VALICO
Good morning, as replied via email your order has been placed on December 15th (Friday) at 10.22 pm local time. Our offices and warehouses are closed after 6.30 pm and they are also closed during the week-end.
As for your request we have provided additional info via email. Regards.
No information shared on my package
I order a Canada Gosr jacket i was told 2-4 days of wating, i orderd it 7.December and still no information if or about my jacket i payd for
December 15, 2023
Unprompted review
Reply from VALICO
We apologize for the wait but we had an operational delay regarding your order. If you want to modify the order, please contact us at customercare@lungolivigno.com
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Reply from VALICO
Dear customer, your order was processed and shipped in 2 working days: delivery to the US can take up to 8 working days but in your case it took a few additional working days due to courier operational delays over which we have no direct control.
I ordered a Thom Browne turtleneck but…
I ordered a Thom Browne turtleneck but I got charged twice. No answer from customer service as of yet. I need to get the refund ASAP.
November 27, 2023
Unprompted review
Reply from VALICO
Good morning, we were unable to respond to you sooner because you sent your email after our offices closing time.
We are waiting for your reply, once you provide an order number will check the transaction to understand what happened. Regards
Amazing store with a great prices
Amazing store with a great prices. Fast shipping and a beautiful packaging. Thank you so much! I will definitely come back.
October 5, 2023
Reply from VALICO
Thank you so much for this positive review, We are happy that your experience was flawless.
Reply from VALICO
Dear Bonnie, thanks for taking the time to leave us this great review, it's much appreciated!
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problem solved quickly, thanks.
I first had trouble finding order information. Later I found it from junk mail. The customer service response was super fast and very helpful. Only wish to find the customer contact information a bit easier on its website and order number from store account. The original problem was solved. Thanks.
October 27, 2023
Unprompted review
Reply from VALICO
Good morning, it is possible to contact us via website (online form), email (customercare@lungolivigno.com) or phone (0342990198).
Reply from VALICO
Dear Sophia your review is greatly appreciated. We hope to see you again soon.
Reply from VALICO
Thanks for your great review Kim.
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