An extremely poor service which led to a loss of business. The terminal had a fault which could not be remedied without further investigation at our expense. We had the machine/contract for se... See more
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cant really comment on valitor itself apart from better rates and getting funds quicker , but Neil their rep has done everything he promised . after he made the appointment he came in showed me how... See more
Company replied
AWFUL COMPANY - PLEASE TAKE IT FROM AN OLD BUSINESSMAN DO NOT USE THESE SCAMMERS GOT A BILL FOR OVER £750 NEVER HERD OF THEM THEY SEND THE PAPERWORK AND IT WAS FORGED !!! NOT MY SIGNATURE, WRONG... See more
We moved from Barclaycard to Valitor in 2018. Not being one to swap and change we decided we would place accept the terms offered by Jawed Butt and move to Valitor at our three shops. The move ha... See more
Company details
Written by the company
Valitor are guided by three principles: we think differently & solve your problems simply; we always put our customers first; & we build our own solutions
Contact info
Amberley House, Peascod Street, SL4 1TE, Windsor, United Kingdom
- 01279 712600
- enquiries@valitor.com
- valitor.com
2.6
Poor
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Great start to using Valitor
October 14, 2019
Unprompted review
Reply from Valitor
Thank you for your feedback Julie,
It pleases us to know that the start of your relationship with Valitor has been so great.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
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The whole experience was excellent
The whole experience was excellent, Ian came on Friday, then installed the machine on Wednesday! first class service, highly recommended!
October 9, 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
Its great to hear that we were able to get you setup so quickly.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Would definitely recommend Valitor.
Would definitely recommend Valitor.
Ian Fyfe was a great help, explained everything well, the process was smooth and hassle free. Moved from RMS and nearly half the price with next day payments.
GREAT service Ian.
October 8, 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
We are happy to hear that you experience was so good and your comments will be passed on to Ian.
If you require any assistance from Valitor in the future, please feel free to contact our Customer Support Teams on 0800 881 8104 or by visiting Valitor.com/Support
Great service
October 7, 2019
Unprompted review
Reply from Valitor
Thank you for your feedback,
If you require any assistance from Valitor in the future, please feel free to contact our customer support seams on 0800 881 8104 or by visiting valitor.com/support
Excellent help and advice from rep
September 27, 2019
Unprompted review
Reply from Valitor
Hi Douglas,
Thanks for your review and feedback.
Great to hear we were able to support your needs and get a solution that’s right for you and your business.
Please let us know if there’s anything else we can do for you.
Have a great weekend 😀
Best regards
Rob
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Excellent service!
September 27, 2019
Unprompted review
Reply from Valitor
Hi Daniel,
Thanks for your review and feedback!
Great to hear you like our service.
Have a great weekend 😀
Best regards
Rob
Jack was absolutely wonderful to deal…
Jack was absolutely wonderful to deal with. Thank you
September 27, 2019
Unprompted review
Reply from Valitor
Hi Dean,
Thank you for your review and feedback :-)
We're delighted to hear Jack was able to exceed your expectations!
Please don't hesitate to contact us if there is anything we can do for you.
Best regards
Rob
Smooth process
September 26, 2019
Unprompted review
Reply from Valitor
Hi James,
Thank you for the review and feedback.
Great to hear you found our process smooth. Please let us know if there's anything else we can do for you.
Have a great weekend.
Best regards
Rob
Robert was very helpful and…
Robert was very helpful and professional and advised on a better way to use the machine as we were having issues through the telephone lines.
September 26, 2019
Unprompted review
Reply from Valitor
Hi Paul,
Thank you for your review and feedback.
Great to hear that Robert was able to help you get the machine working better.
Have a great weekend.
Best regards
Rob
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We have struggled for a while with our…
We have struggled for a while with our old terminal from another company. I had a meeting with Dean Scott from Valitor he was brilliant very informative explained everything and we signed up. Dean has followed it through and came and installed our all singing all dancing new machine. This is the first day of using it so far its fantastic and so quick. Dean in my opinion is a great ambassador for
your company very friendly, polite and knows what he is doing.
Kind regards
Alison Wharton, The Bruton Dental Practice Ltd
September 24, 2019
Unprompted review
Reply from Valitor
Good morning Alison,
Thank you for your review and feedback.
We're so pleased that Dean has taken such great care of you and that your new machine has improved your payment experience.
Have a great day!
Best regards
Rob
Very helpful staff contacts and made…
Very helpful staff contacts and made easy to change over from our previous supplier. The only reason this is not 5 stars is because of the billing process being hard to reconcile as each transaction has the charge taken off of the payment into the bank rather than being sent a bill for the charges. To account for this, each transaction has 2 entries into our accounts package rather than having one for each payment received and one per month for the charge
September 23, 2019
Unprompted review
Reply from Valitor
Hi Helen,
Thanks for your review and valuable feedback.
I can see from our systems that you were originally setup on our net settlement plan, which clearly wasn’t right for you.
I understand my colleague has since changed you to the plan that’s right for you and hope everything is now to your satisfaction.
We apologise for any inconvenience this caused you.
Please let us know if there’s anything else we can do for you.
Have a great weekend.
Best regards
Rob
Very helpfull and did what they said.
September 23, 2019
Unprompted review
Reply from Valitor
Hi Lynne,
Thank you for your review and feedback.
We're pleased that you found our teams helpful and reliable.
Have a great day!
Best regards
Rob
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Switched from worldpay and finding all…
Switched from worldpay and finding all aspects off the service easier and cheaper too.
September 21, 2019
Unprompted review
Reply from Valitor
Hi Kirsty,
Thanks for your review and feedback.
We’re delighted to hear that you’re finding our services easy. Simplicity and offering great value are what we pride ourselves on 😀
Have a great weekend!
Best regards
Rob
Excellent all round service!
Excellent all round service!! Shaun and Erin were very professional and helpful with providing the business with another card terminal. Couldn't recommend Valitor highly enough!!
September 20, 2019
Unprompted review
Reply from Valitor
Hi Mr Higgs,
Thank you for your review and feedback.
We’re pleased Shaun and Erin were able to provide you with such a great experience!
Have a fantastic weekend 😀
Best regards
Rob
Card machine supplied without plastic…
Card machine supplied without plastic gear to move paper, but sorted by engineer.
September 19, 2019
Unprompted review
Reply from Valitor
Hi Stephen,
Thank you for your review,.
We're sorry that the terminal failed to reach you in perfect condition and apologise for any inconvenience this caused.
It's great to hear that our engineer was able to resolve the issue and get you up and running.
Best regards
Rob
Set up was easy with help from tech…
Set up was easy with help from tech support
September 18, 2019
Unprompted review
Reply from Valitor
Hi Mr McClung,
Thank you for your review and feedback, we're delighted that you found the setup easy and that our Tech Support team was able to help you.
Best reagrds
Rob
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Great personal service
Great personal service. Seamless transition.
September 18, 2019
Unprompted review
Reply from Valitor
Hi Lisa,
Thanks for your feedback, delighted to hear it was a seamless transition and that you’re receiving a personal service. It’s something we pride ourselves on :-)
Best regards
Rob
Very happy with everything Danielle has…
Very happy with everything Danielle has done for us! Simple transition and most importantly saving money
September 6, 2019
Unprompted review
We have worked with Naveed Riaz for 5…
We have worked with Naveed Riaz for 5 years now to provide PDQ machines for the Bristol Hi-Fi Show.
His service has always been first class and the machines arrive on time, as described, and work without any issues.
September 4, 2019
Unprompted review
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