An extremely poor service which led to a loss of business. The terminal had a fault which could not be remedied without further investigation at our expense. We had the machine/contract for se... See more
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cant really comment on valitor itself apart from better rates and getting funds quicker , but Neil their rep has done everything he promised . after he made the appointment he came in showed me how... See more
Company replied
AWFUL COMPANY - PLEASE TAKE IT FROM AN OLD BUSINESSMAN DO NOT USE THESE SCAMMERS GOT A BILL FOR OVER £750 NEVER HERD OF THEM THEY SEND THE PAPERWORK AND IT WAS FORGED !!! NOT MY SIGNATURE, WRONG... See more
We moved from Barclaycard to Valitor in 2018. Not being one to swap and change we decided we would place accept the terms offered by Jawed Butt and move to Valitor at our three shops. The move ha... See more
Company details
Written by the company
Valitor are guided by three principles: we think differently & solve your problems simply; we always put our customers first; & we build our own solutions
Contact info
Amberley House, Peascod Street, SL4 1TE, Windsor, United Kingdom
- 01279 712600
- enquiries@valitor.com
- valitor.com
2.6
Poor
242 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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The best in the business saved by derek…
The best in the business saved by derek couldnt thank him enough!! Appriciate what use have done thank u
August 30, 2019
Unprompted review
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Excellent company
Excellent company
Over 6 months now since I had my machine, the rep Sid pops in now & again just to make sure every things in order.
Would highly reccomend this company.
August 30, 2019
Unprompted review
Dean Scott is our Business Development…
Dean Scott is our Business Development Manager and we would like to say how helpful, friendly, and understanding he was in organising our new card machine. He keeps in touch and nothing is too much trouble. We are vey pleased that we switched to Valitor and deal with Dean.
August 30, 2019
Unprompted review
Couldn't recommend Valitor enough.Jamie…
Couldn't recommend Valitor enough.Jamie made the short process very simple and hassle free! Having a card machine has been a great asset to our business and more importantly customers love it ! It's very simple to use and should have listened to Jamie years ago! Valitor is a reputable company with great customer service and support.
August 29, 2019
Unprompted review
Dean Scott
We are very happy with an amazing service from Dean Scott, he made everything so easy for us and couldn't have been any more helpful. We've been with Worldpay for nearly 10 years and always felt it was a hassle to change provider but from the minute Dean came into our shop we felt at ease with him and totally unpressured.
He is extremely professional and helpful but also very friendly.
August 1, 2019
Unprompted review
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Lloyd Jewellers - Danielle Valitor
Great service so far, Danielle has not only saved me money on my merchant services but also installed my machine, helped me with my PCI and setting up my account. Really helpful lady and professional company
July 30, 2019
Unprompted review
Highly recommended
Would highly recommend this company thanks Ian for all your help
July 29, 2019
Unprompted review
Craig Penty
Its great to save money and its good that Craig keeps tabs on when his customers have chance to more to a lower cost option
July 26, 2019
Unprompted review
I would like to leave a 5* review for…
I would like to leave a 5* review for Richard Round who organised my first card terminal for me. Richard was very professional and helpful. The application process was simple and Richard helped with the terminal set up.
I would recommend Valitor.
July 25, 2019
Unprompted review
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Just had help from Lucy Pack at Valitor…
Just had help from Lucy Pack at Valitor who on a boiling hot day was so cool and calming and helped solve a couple of problems brilliantly
Such good help and such a good company
Thanks for the help Lucy !
July 25, 2019
Unprompted review
BK MOT CENTER
Highly recommend this company, low rates, free website where I can check my transactions daily & my money is cleared the next day.
Sid the salesman who signed me up pops in occasionally I’ve given him 2 recommendations and I’ve received 2 lots of £50 shopping vouchers!!!!
July 23, 2019
Unprompted review
I'm very happy with the service…
I'm very happy with the service received from BDM Aleem, he has been very helpful. Prompt installation and good savings made. Happy to recommend.Excellent job.
July 23, 2019
Unprompted review
Sales rep Liam was very helpful and…
Sales rep Liam was very helpful and explained everything excellent. I'm now able to use machine without any problems. I would recommend the service to anyone.
July 22, 2019
Unprompted review
Reply from Valitor
Hello Trevor,
Thank you for your review, we really value your feedback.
Liam will be very glad to hear that he was able to help you throughout the process and that the service he provided you with was excellent.
We are so pleased to hear that you are not having any problems with the terminal and are finding it simple and easy to use.
Thank you for choosing Valitor as your payment solutions provider and for the recommendation, we really appreciate it.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
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Great service,very professional from…
Great service,very professional from sign up to set up, Liam did all that was required, saving me on my current provider was a bonus.
July 22, 2019
Unprompted review
Reply from Valitor
Hello Lakeview Cars,
Thank you for taking the time out to leave us a review , we really appreciate your feedback.
Firstly we would like to welcome you to Valitor, thank you for choosing us as your payment solutions provider.
We are very pleased to hear that Liam provided you with great service from the very beginning and throughout and that he was able to save your business money.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
We switched from First Data to Valitor…
We switched from First Data to Valitor recently as we expanded the business and needed a card payments provider that would respond quickly, and efficiently to our needs.
Ian Fyfe made the process simple, and ensured our new card terminals were ordered, installed and staff trained with the minimum of fuss!
I would happily recommend Ian & Valitor
July 22, 2019
Unprompted review
Reply from Valitor
Hello Mr Laing,
We are thrilled to have you on board with us and we thank you for choosing us as your payment solutions provider.
Ian will be very pleased to hear that he was able to offer you a great service and was able to make the process simple and smooth, that is just one of the things we aim for here at Valitor.
Our customers are always our number one priority and it makes us very happy to hear that your experience with us so far has been great.
Thank you for taking the time out to leave us a review, we really appreciate the feedback and your recommendation.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Willen Tandoori
Willen Tandoori
Naresh Nahar was fantastic, great service, saved money and quick install and helped through the process and made it very easy.
Highly recommend Valitor.
Regards
Nasir
July 18, 2019
Unprompted review
Reply from Valitor
Hello Nasir,
Thank you for the review, we really appreciate your feedback.
Naresh will be thrilled to see what you have written and will be very happy to hear that he provided you with a fantastic service and was able to save your business money.
Our aim is to make the process as simple and easy as possible and we are glad to hear that Naresh has done exactly that.
Thank you for the recommendation and for choosing Valitor as your payment solutions provider.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
cant really comment on valitor itself…
cant really comment on valitor itself apart from better rates and getting funds quicker , but Neil their rep has done everything he promised . after he made the appointment he came in showed me how and exactly where we could save money , came and installed the terminal and demonstrated how to use it .Neil has also come out to us within 24 hours after the machine failed ( wi fi problem ) and helped with problem.
Reccommened
July 11, 2019
Unprompted review
Reply from Valitor
Hello Elaine,
We are thrilled to hear that you are pleased with the service we are providing you and that we are able to save your business money.
We are so happy to hear that you have had a great experience with Neil and that he was able to provide you with a speedy and efficient service in assisting with the terminal fault, we do hope that you are no longer experiencing any further issues with the terminal.
We really value your feedback and we thank you for the time you have taken to leave us a review and for the recommendation.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
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Very clear and concise service from…
Very clear and concise service from Aleem from Valitor.
Looking forward to saving and good business reliability.
July 10, 2019
Unprompted review
Reply from Valitor
Hello David,
Thank you for your review, we really appreciate the feedback.
We are very glad to hear that Aleem has provided you with a great service , he will be happy to see what you have written.
We are very pleased to have you on board with us and we thank you for choosing Valitor as your payment solutions provider.
If you ever need to get in touch with us then please do not hesitate to contact us on 01279 712 600.
Best Regards,
Athena
Valitoe website is a scam 10 days and…
Valitoe website is a scam 10 days and funds not settled
July 8, 2019
Unprompted review
Reply from Valitor
Hi Akbar,
Thank you again for your feedback and sorry you feel this way.
Can you please drop me an email and I’ll investigate your complaint in more detail. My email address is robert.murphy@valitor.com
I look forward to hearing from you soon.
Kind regards
Robert Murphy
No response to emails
No response to emails. No call back following telephone queries. Contract started despite having queries in the cooling off period, that were not responded to. Now have a contract I did not agree to. Not impressed, a big mess with no customer service at all.
Update - 10/07/19 Still yet to hear from anyone other than this trustpilot response.
July 8, 2019
Unprompted review
Reply from Valitor
Hi Christy,
Thank you for your feedback and sorry to see the service you’ve received has fallen short of our usual standards.
We reviewed your complaint and spoken with your sales representative and the terms were all agreed at the time the agreement was signed, however, we are happy on this occasion to cancel your agreement without penalty.
A member of our Customer Service team will be in touch to discuss this process with you.
We really are truly sorry that this has turned out this way.
Best regards
Robert Murphy
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