ValueBasket.com Reviews 5,604

Receive the item in 4 days.

I ordered the Sony a7II camera in 04-07-2016, and near two months after I have not yet received my order.

Every time I email the customer service, they promptly reply that the order is delayed (yep), and will be shipped out as soon as possible, which is one month and half ago, and 2 weeks ago. They then closed the support ticket.

Given that the claimed shipping date is no more than 15 days, this is pretty unacceptable.

AVOID - Order a Samsung S7 from Value basket because it was going to save me £150-£250 if I was to go somewhere but as with anything its not always about price. The companies business model is flawed as they're attracting consumers taking a hit on their profit to then bring in more custom but then not doing the most important thing, and that's meeting customer expectations as they're happy to take your money from your bank but then when it comes to delivering the item, it's no where to be seen. Ordered the S7 on 24th May and just called CS to be told that it would be dispatched later next week possibly the 10th June so If they do dispatch it on the 10th then wait another 3 days for it to be delivered (so they say anyway) then that's 3 weeks in total from ordering my phone (that I was looking forward to getting) to get it delivered. By far my worst buying experience ever!!!!

I initially gave this company a scathing review after non-delivery of my goods in more than a month. In the interests of fairness I should now report back that at least they did the right thing by refunding my money, in full and quickly, once I finally cancelled in frustration.

So in this, at least, they are honourable -- even though I would still advise anyone seduced by their low prices to be very aware that your order may not be fulfilled and you may be fobbed off by delaying tactics. 'Caveat emptor' as the famous phrase goes!

I read with some horror the reviews of Value Basket once I had placed my order. I was worried what might happen. However, I have to say the service from them has been first rate. Delivery was a little slow but I suppose the Nikon lens I ordered was coming from the far east. I Emailed the company after a week or so to find out where my item was. I received a reply within 12 hours to say the lens had just been dispatched. It arrived 5 days later. All the while I was kept up to date via email with tracking information. I have nothing but praise for Value Basket. I saved myself over £100 for the sake of waiting a few extra days. One very happy customer. Thanks you.

After making a purchase of in stock items they never delivered anything over months of waiting even after countless emails and hassling. They reply with generic responses which don't relate to anything you ask them and ignore accusations of being a scam. They hold the items in a queue saying they will be sent when they have dealt with their backlog of orders and they are now doing the same with my refund saying 'Your refund request is in queue and will be processed as soon as possible. A refund confirmation email will be sent to you upon completion.' They are now illegally holding my money. This is now theft.
They also say their phone lines are having technical difficulties but this has been the same for weeks now.

Bought a LG G4 off Value basket a few months ago. Phone developed a fault which is a common issue with the phone. Something LG has admitted is an issue and will fix under warranty.

Valuebasket seem intent on not honoring their warranty. Its been two weeks and they're still wasting my time. Its obvious to me they have no intention if fixing the issue. I'll never buy from them again

Warning! Do not use this site, it is simply a scam. I have attempted to order a Samsung Glaxy s7 silver and it never came, after waiting weeks. I then proceeded to ask for a refund, which still hasn't come. All that has happened is that the group of scammers have emailed me with excuses why nothing has happened, such as a "Backlog in stock", which is rubbish as their website says that they currently have stock. To get my money back for this order, I am now having to get my bank to contact their back and force a refund. This website is despicable. Only order if you like giving money away.

For weeks we have tried to obtain a refund lf 280GBP for SHURE headset which never arrived despite Value Basket saying a refund was made April. When we ask for lroff repaymwnt and to whixh acxlunt they refuse to give details. We have learnt many have experienced the exact same experience. This company neeeds to be exposed. We are asking anyone and posting on various review sites for people tlo come forward.

We also note now your fraud is within the public domain your replies are no longer handled by your baseline staff but have been escalated

I am encouraged to hear our predicament matches many who have has the misfortune to have used your company

I am advised to continue posting up as many sites as possible to warn others of the fraudulent manner in which our order has been handled. It is a criminal offence to take money as you have done, hiding in the covert manner as your company operates. We shall do everything within our power to publicise the scandalous way your company operates.

Dr E Hall

I'm 15 years old, from the Netherlands and ordered 2 weeks ago a new samsung galaxy s6. I saved my workmoney for 1 and a half years long. First I thought this site was great if it could save me a few bucks but now I don't trust it due to the sending-time. I have just cancelled my order and I'm hoping for a quick response so I can get my money back and go to a trusted site in the Netherlands. I'm sure a few of the other people will get their order but I don't think I will get my order soon since it has to come from Hong-Kong (probably shipped as well which will take a long time). I hope tommorow my phone will arrive and otherwise I want my money instantly back on my account. If this doesn't happen I will inform the Consumentenbond.

- Purchased a product on Valuebasketcom.au, knowing they take 10 business days to deliver. Ordered 20th April. Expected deliver 5th May.
- Product did not arrive after 10 business days. I chased them up and was advised there was a slight delay but it should arrive 9th of May. Missing mothers day gift!
- 3 weeks past - still not delivery
- 4 weeks and nothing. I requested to cancel the order and requested a full refund. 13th May.
- 18th May - followed up as not refund received. I was advised it would take 7 days to process.
- Today is t he 30th of May. Its been 6 weeks since order date, no product and no refund received. I will be going to the ACCC tomorrow morning if they do not respond to my final email.

Thankfully this was purchased on a credit card so I can have it charged back by the bank. I will be also requesting reimbursement for the charge back costs. Not holding my breath.

I ordered an ipad on 10thMay and cancelled within a few hours because I could not guarantee they could deliver in time for an 18th birthday, and not realising the company would be sending from Hong Kong.
Two days later the company took more than 500 euros from my account. Despite many emails the company are still saying it will take some time longer to give me a refund.
They should not have taken any money seeing as the order was already cancelled and now it looks as though I shall have to approach Mastercard through my bank to get my money back.
This company is definitely not ethical in its dealings with their clients and some may say that they are not to be trusted with their clients money.

Order # 560480-1039561

On 21 April 2016 I placed an order for an Apple Watch. The Valuebasket website identified 5 units in stock and promised shipping in 5-9 business days. It is now more than 5 weeks and still no indication of when my order will be shipped. I have contacted them and they have promised me that: “…will be dispatched from our warehouse latest on May 19, 2016 ”. It doesn’t happened. I have contacted them via telephone and after it they promised that I will get the money back. Right now I am waiting for it.

Absolutely terrible service / company. I was lured into the purchase by the price, however it has been four weeks and the goods are not even out for delivery. Every time I contact customer support they cannot advise on delivery dates, they just say as a gesture of goodwill they have updated the delivery to "priority", then "expedited" delivery status. Presumably the more times you ask the more statuses you order will go through...

Have now cancelled the order and am worried about the refund. We will wait and see.

They claim they have local products and delivering in 5 days. In relaity the bring them form Hong kong and one month later still no delivery.

They reject giving money back or returning orders (lied again).
No answer to phone calls, mails or any other message. They don´t care about clients

It's a shame!! Fail to meet their shipping time and more say they have a small DELAY when instead they wait weeks !!!! If you can not afford to hand to people in the time set by you avoid telling lies to the people !!!! I'm almost one month I ordered a product and still has not even been shipped !!! It's a shame!!! I want my product to be delivered NOW !!!! Otherwise I will take serious measures since been making my way damage the urgency I !!!!

On 30 April 2016 I placed an order for an Olympus Pen-F camera. The Valuebasket web site identified 4 units in stock and promised shipping in 2-4 business days. It is now 4 weeks and still no indication of when my order will be shipped. My emails to customer service get canned responses, but no action.

I am now worried that I will never receive my goods.

Having read some reviews online, I ordered myself a Samsung S7 phone which came up with the cheapest price on the net.

It said 5-7 working days, so I waited patiently.

Customer services replied to all my emails within a day or two, and was told there is a backlog.

Fair enough I thought, so continued waiting, then read reviews about product quality and endless waiting and thought, enough waiting I want a refund.

The best part of the experience was the swift refund.

That's all I can say.

I have ordered a Nikon D750 45 days ago, still waiting for it to be dispatched. I am getting copy/paste replies from the company to my emails, but no camera. I have ordered from them twice before and the items have arrived very late, I received them nonetheless. Not so sure now. I would have cancelled weeks ago, but people are having serious trouble receiving refunds. This company is clearly falling apart. Do not use, I know I won't give them my money again. I am drafting a complaint to UK trading standards right after I am finished here.

I ordered Huawei Mate 8 few days ago, I was excited to receive my phone. However, I have not heard anything about my order, even though I was told I would receive in 2-3 business days. I just hope this is not a scam.

I am moving at the end of this month, and I was hoping to receive my order before then. At least this was the plan. We here in the United States have lives, wherein we are not used to wait months and to receive an order as simple as a cell phone.

The management of this company should know that if they were doing honest business, their sales would increase a lot!!!!!

These people just know how to take your money very quickly.